Podcast
Questions and Answers
What should a healthcare professional focus on when discussing a diabetic patient's eating habits?
What should a healthcare professional focus on when discussing a diabetic patient's eating habits?
Why do clichéd comments hinder therapeutic communication?
Why do clichéd comments hinder therapeutic communication?
What should a healthcare professional avoid when responding to a patient's symptoms?
What should a healthcare professional avoid when responding to a patient's symptoms?
Why is it important for a healthcare professional to give a patient their undivided attention?
Why is it important for a healthcare professional to give a patient their undivided attention?
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What is the goal of a healthcare professional's response to a patient's history?
What is the goal of a healthcare professional's response to a patient's history?
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What is an example of a roadblock to therapeutic communication?
What is an example of a roadblock to therapeutic communication?
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Why is it important for a healthcare professional to avoid clichéd comments?
Why is it important for a healthcare professional to avoid clichéd comments?
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What should a healthcare professional do when responding to a patient's symptoms?
What should a healthcare professional do when responding to a patient's symptoms?
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What is the result of a healthcare professional making commonplace comments?
What is the result of a healthcare professional making commonplace comments?
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Why is it important for a healthcare professional to focus on the patient's symptoms rather than making light of them?
Why is it important for a healthcare professional to focus on the patient's symptoms rather than making light of them?
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Study Notes
Effective Therapeutic Communication Skills and Strategies
- Paraphrasing involves restating what the patient has told you to enhance understanding and build rapport.
Roadblocks to Therapeutic Communication Part I - The Healthcare Professional’s Behavior
- Certain communication behaviors can impede communication and are referred to as roadblocks to therapeutic communication.
- Providing easy reassurance can be inappropriate as it diminishes the patient's feelings and may give false hope.
- A more appropriate response is to acknowledge the patient's feelings and express support, e.g., "You know that whatever the result, you have us here and all of the staff on our healthcare team by your side."
- Minimizing the patient's feelings is a roadblock, and the HCP should instead listen attentively and show empathy.
- Approving or disapproving of the patient can create a sense of reward or penalty, which is inappropriate in a therapeutic relationship.
Additional Roadblocks to Therapeutic Communication
- Agreeing or disagreeing with the patient's ideas, feelings, and thoughts can turn the discussion into a matter of right or wrong, which is ineffective.
- Giving personal advice is inappropriate, as the HCP's role is to assist the patient with managing their healthcare needs, not to provide personal opinions.
- Prying into topics the patient does not want to discuss is inappropriate and can be antagonistic.
- Becoming defensive when a patient expresses unhappiness or dissatisfaction can break down the therapeutic communication process.
- Demanding that the patient explain their behavior can cause defensiveness and inhibit communication.
- Making commonplace, or clichéd, comments can make the patient feel unheard and neglected.
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Description
This quiz assesses your understanding of effective therapeutic communication skills and strategies in healthcare settings. Learn about paraphrasing and roadblocks to therapeutic communication in healthcare professionals' behavior.
