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The Power of Mediation

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Questions and Answers

Which of the following is a reason for resolving workplace conflict through mediation?

To avoid legal battles
To improve morale
To build effective teams
All of the above (correct)

What is the purpose of the Canadian Parliament's Bill C-25?

To promote interest-based dialogue process
To resolve disputes between organizations and the public
To establish mediation services for labour relations
To require informal conflict management systems in federal departments (correct)

What is the role of mediation in organizational and institutional conflict management systems?

To avoid conflicts
To create conflicts
To worsen conflicts
To become an integral part (correct)

What is the preferred process for resolving disputes between organizations and the public?

Mediation (C) Signup and view all the answers

What are some emerging applications for mediation?

Resolving conflicts within organizations (B) Signup and view all the answers

During the pre-mediation, the mediator will determine whether the parties' dispute situation is suitable for mediation and if they are ready for mediation.

The mediator will determine the parties' willingness to compromise. (D) Signup and view all the answers

What should be confirmed during the pre-mediation phase?

The location of the mediation. (D) Signup and view all the answers

What must both parties agree to in order to proceed with mediation?

Trying mediation as a dispute resolution method. (C) Signup and view all the answers

What is the purpose of reviewing the case before mediation?

To gather evidence for the mediation. (C) Signup and view all the answers

What are the two possible models for mediation mentioned in the text?

Public policy mediation and restorative justice mediation. (B) Signup and view all the answers

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