Podcast
Questions and Answers
What is the Human Relations view of conflict?
What is the Human Relations view of conflict?
- Conflict is unnecessary for a group to perform effectively
- Conflict is natural and inevitable in any group (correct)
- Conflict is always harmful and must be avoided
- Conflict is only positive in a group
Which is an example of an external source of conflict in the workplace?
Which is an example of an external source of conflict in the workplace?
- Workplace harassment (correct)
- Clash of ideas or perspectives
- Low self-esteem of employees
- Clash of organizational roles and goals
What is a symptom of an underlying conflict within an organization?
What is a symptom of an underlying conflict within an organization?
- Increased trust among employees
- Productivity increase
- Enhanced teamwork
- High turnover rate (correct)
What is a tip for organizational conflict resolution mentioned in the text?
What is a tip for organizational conflict resolution mentioned in the text?
What is a cause of conflict from internal sources?
What is a cause of conflict from internal sources?
What is a noticeable decline in the company's productivity indicative of?
What is a noticeable decline in the company's productivity indicative of?
Which of the following is a symptom of an underlying conflict within an organization?
Which of the following is a symptom of an underlying conflict within an organization?
What is a technique for conflict stimulation mentioned in the text?
What is a technique for conflict stimulation mentioned in the text?
What is a tip for organizational conflict resolution mentioned in the text?
What is a tip for organizational conflict resolution mentioned in the text?
What is a cause of conflict from external sources according to the text?
What is a cause of conflict from external sources according to the text?
What is the meaning of conflict?
What is the meaning of conflict?
When do conflicts exist?
When do conflicts exist?
What can conflicts stimulate, despite sounding negative?
What can conflicts stimulate, despite sounding negative?
What determines whether a conflict is functional or dysfunctional?
What determines whether a conflict is functional or dysfunctional?
What does managing conflict constructively lead to?
What does managing conflict constructively lead to?
What are the sources of conflicts?
What are the sources of conflicts?
When does conflict exist within an organization?
When does conflict exist within an organization?
What can disagreements between individuals, departments, organizations, and countries lead to?
What can disagreements between individuals, departments, organizations, and countries lead to?
What can a conflict stimulate if managed constructively?
What can a conflict stimulate if managed constructively?
What can conflicts between parties be perceived as?
What can conflicts between parties be perceived as?
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Study Notes
Human Relations View of Conflict
- Conflict is a natural outcome of human interaction and can be beneficial for an organization if managed constructively.
Sources of Conflicts
- Conflicts can arise from internal sources, such as differences in values, attitudes, and goals.
- Conflicts can arise from external sources, such as economic conditions, change in government policies, and competition.
Symptoms of Underlying Conflict
- A noticeable decline in productivity is indicative of underlying conflict within an organization.
- Symptoms of underlying conflict include decreased morale, turnover, and absenteeism.
Organizational Conflict Resolution
- A tip for organizational conflict resolution is to encourage open communication and constructive debate.
- Managing conflict constructively leads to improved decision-making, increased innovation, and enhanced organizational performance.
Conflict Stimulation
- A technique for conflict stimulation is to introduce changes in the organizational structure or policies.
Meaning and Existence of Conflict
- Conflict is a natural outcome of human interaction, which can be beneficial for an organization if managed constructively.
- Conflict exists when there are incompatible goals, values, or attitudes between individuals, departments, organizations, or countries.
Impact of Conflict
- Conflicts can stimulate creativity, innovation, and growth if managed constructively.
- Conflicts between parties can be perceived as opportunities for growth and improvement rather than threats.
Effective Conflict Management
- Effective conflict management determines whether a conflict is functional or dysfunctional.
- Managing conflict constructively leads to improved decision-making, increased innovation, and enhanced organizational performance.
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