20 Questions
What is the Human Relations view of conflict?
Conflict is natural and inevitable in any group
Which is an example of an external source of conflict in the workplace?
Workplace harassment
What is a symptom of an underlying conflict within an organization?
High turnover rate
What is a tip for organizational conflict resolution mentioned in the text?
Recognize personality conflicts among team members
What is a cause of conflict from internal sources?
Lack of professionalism
What is a noticeable decline in the company's productivity indicative of?
Serious underlying conflicts
Which of the following is a symptom of an underlying conflict within an organization?
Dysfunctional meetings
What is a technique for conflict stimulation mentioned in the text?
Clash of ideas or perspectives
What is a tip for organizational conflict resolution mentioned in the text?
Hold weekly department meetings
What is a cause of conflict from external sources according to the text?
Workplace discrimination
What is the meaning of conflict?
A disagreement between two or more parties due to incompatible concerns
When do conflicts exist?
Whenever an action by one party is perceived as interfering with the goals, needs, or actions of another party
What can conflicts stimulate, despite sounding negative?
Creative problem solving
What determines whether a conflict is functional or dysfunctional?
The outcome
What does managing conflict constructively lead to?
Functional conflict and enhanced performance
What are the sources of conflicts?
Actual or perceived incompatible concerns
When does conflict exist within an organization?
When actions of one party interfere with the goals, needs, or actions of another party
What can disagreements between individuals, departments, organizations, and countries lead to?
Conflict
What can a conflict stimulate if managed constructively?
Creative problem solving
What can conflicts between parties be perceived as?
Interfering with the goals, needs, or actions of another party
Study Notes
Human Relations View of Conflict
- Conflict is a natural outcome of human interaction and can be beneficial for an organization if managed constructively.
Sources of Conflicts
- Conflicts can arise from internal sources, such as differences in values, attitudes, and goals.
- Conflicts can arise from external sources, such as economic conditions, change in government policies, and competition.
Symptoms of Underlying Conflict
- A noticeable decline in productivity is indicative of underlying conflict within an organization.
- Symptoms of underlying conflict include decreased morale, turnover, and absenteeism.
Organizational Conflict Resolution
- A tip for organizational conflict resolution is to encourage open communication and constructive debate.
- Managing conflict constructively leads to improved decision-making, increased innovation, and enhanced organizational performance.
Conflict Stimulation
- A technique for conflict stimulation is to introduce changes in the organizational structure or policies.
Meaning and Existence of Conflict
- Conflict is a natural outcome of human interaction, which can be beneficial for an organization if managed constructively.
- Conflict exists when there are incompatible goals, values, or attitudes between individuals, departments, organizations, or countries.
Impact of Conflict
- Conflicts can stimulate creativity, innovation, and growth if managed constructively.
- Conflicts between parties can be perceived as opportunities for growth and improvement rather than threats.
Effective Conflict Management
- Effective conflict management determines whether a conflict is functional or dysfunctional.
- Managing conflict constructively leads to improved decision-making, increased innovation, and enhanced organizational performance.
Test your knowledge on workplace conflicts in the context of organizational behavior and human resource management with this quiz. Explore the meaning of conflict, different viewpoints, sources, symptoms, and resolution tips. Perfect for students of online MBA Semester I Course Code (OMBA-103) Unit 2: Lesson 1.
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