Workplace Conflict Quiz

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Questions and Answers

What is the Human Relations view of conflict?

Conflict is unnecessary for a group to perform effectively

Conflict is natural and inevitable in any group (correct)

Conflict is always harmful and must be avoided

Conflict is only positive in a group

Which is an example of an external source of conflict in the workplace?

Workplace harassment (correct)

Clash of ideas or perspectives

Low self-esteem of employees

Clash of organizational roles and goals

What is a symptom of an underlying conflict within an organization?

Increased trust among employees

Productivity increase

Enhanced teamwork

High turnover rate (correct)

What is a tip for organizational conflict resolution mentioned in the text?

Recognize personality conflicts among team members Signup and view all the answers

What is a cause of conflict from internal sources?

Lack of professionalism Signup and view all the answers

What is a noticeable decline in the company's productivity indicative of?

Serious underlying conflicts Signup and view all the answers

Which of the following is a symptom of an underlying conflict within an organization?

Dysfunctional meetings Signup and view all the answers

What is a technique for conflict stimulation mentioned in the text?

Clash of ideas or perspectives Signup and view all the answers

What is a tip for organizational conflict resolution mentioned in the text?

Hold weekly department meetings Signup and view all the answers

What is a cause of conflict from external sources according to the text?

Workplace discrimination Signup and view all the answers

What is the meaning of conflict?

A disagreement between two or more parties due to incompatible concerns Signup and view all the answers

When do conflicts exist?

Whenever an action by one party is perceived as interfering with the goals, needs, or actions of another party Signup and view all the answers

What can conflicts stimulate, despite sounding negative?

Creative problem solving Signup and view all the answers

What determines whether a conflict is functional or dysfunctional?

The outcome Signup and view all the answers

What does managing conflict constructively lead to?

Functional conflict and enhanced performance Signup and view all the answers

What are the sources of conflicts?

Actual or perceived incompatible concerns Signup and view all the answers

When does conflict exist within an organization?

When actions of one party interfere with the goals, needs, or actions of another party Signup and view all the answers

What can disagreements between individuals, departments, organizations, and countries lead to?

Conflict Signup and view all the answers

What can a conflict stimulate if managed constructively?

Creative problem solving Signup and view all the answers

What can conflicts between parties be perceived as?

Interfering with the goals, needs, or actions of another party Signup and view all the answers

Study Notes

Human Relations View of Conflict

Conflict is a natural outcome of human interaction and can be beneficial for an organization if managed constructively.

Sources of Conflicts

Conflicts can arise from internal sources, such as differences in values, attitudes, and goals.
Conflicts can arise from external sources, such as economic conditions, change in government policies, and competition.

Symptoms of Underlying Conflict

A noticeable decline in productivity is indicative of underlying conflict within an organization.
Symptoms of underlying conflict include decreased morale, turnover, and absenteeism.

Organizational Conflict Resolution

A tip for organizational conflict resolution is to encourage open communication and constructive debate.
Managing conflict constructively leads to improved decision-making, increased innovation, and enhanced organizational performance.

Conflict Stimulation

A technique for conflict stimulation is to introduce changes in the organizational structure or policies.

Meaning and Existence of Conflict

Conflict is a natural outcome of human interaction, which can be beneficial for an organization if managed constructively.
Conflict exists when there are incompatible goals, values, or attitudes between individuals, departments, organizations, or countries.

Impact of Conflict

Conflicts can stimulate creativity, innovation, and growth if managed constructively.
Conflicts between parties can be perceived as opportunities for growth and improvement rather than threats.

Effective Conflict Management

Effective conflict management determines whether a conflict is functional or dysfunctional.
Managing conflict constructively leads to improved decision-making, increased innovation, and enhanced organizational performance.

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Description

Test your knowledge on workplace conflicts in the context of organizational behavior and human resource management with this quiz. Explore the meaning of conflict, different viewpoints, sources, symptoms, and resolution tips. Perfect for students of online MBA Semester I Course Code (OMBA-103) Unit 2: Lesson 1.