The Importance of Quality Conformance
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Questions and Answers

Which definition of quality focuses on meeting the needs and expectations of customers?

  • Continual improvement
  • Fitness for use
  • As defined by the customers (correct)
  • Conformance to requirements

    • Which approach to defining quality aligns most closely with the concept of innate excellence?

  • The Fitness for Use Approach
  • The Transcendent Approach (correct)
  • The Meeting and Exceeding Requirements Approach
  • The Loss to Society Approach

    • Which definition of quality evaluates how well a product performs for its intended use?

  • Conformance to requirements
  • As defined by the customers
  • Fitness for use (correct)
  • Continual improvement

    • Which definition of quality focuses on judgmental evaluations of product or service excellence?

    <p>Psychological criteria</p> Signup and view all the answers

    Which approach defines quality as the degree to which a product possesses a specified set of attributes necessary to fulfill a stated purpose?

    <p>The Product-based approach</p> Signup and view all the answers

    Which approach focuses on incorporating the customer's voice during product design and reflecting it in consumer demand curves?

    <p>The User-based approach</p> Signup and view all the answers

    Which approach defines quality as conformance to specifications and focuses on reducing costs by reducing deviations?

    <p>The Manufacturing-based approach</p> Signup and view all the answers

    Which approach defines quality as performance or conformance at an acceptable cost?

    <p>The Value-based approach</p> Signup and view all the answers

    Which of the following best describes the concept of quality in the given text?

    <p>Quality is an attribute or a property</p> Signup and view all the answers

    According to the text, what does the term 'defect' mean from the customer's point of view?

    <p>Anything that causes customer dissatisfaction</p> Signup and view all the answers

    What does the text suggest about the relationship between quality of conformance and closing the producer's gap?

    <p>Increasing quality of conformance leads to closing the producer's gap</p> Signup and view all the answers

    What is the role of quality of design and quality of conformance in achieving product features and freedom from deficiencies?

    <p>Quality of design enables achievement of product features and quality of conformance enables achievement of freedom from deficiencies</p> Signup and view all the answers

    Which one of the following statements accurately describes quality control?

    <p>Quality control is product-oriented and focuses on defect identification.</p> Signup and view all the answers

    Which one of the following activities is an example of quality assurance?

    <p>Process checklists</p> Signup and view all the answers

    Which one of the following is a part of quality control?

    <p>Statistical quality control (SQC)</p> Signup and view all the answers

    What is the importance of quality in an organization?

    <p>Quality is the key to success in business and customer satisfaction.</p> Signup and view all the answers

    Which of the following is NOT a component of fitness for use in manufacturing industries?

    <p>Efficiency</p> Signup and view all the answers

    What is the main impact of freedom from deficiencies in manufacturing industries?

    <p>Lower waste</p> Signup and view all the answers

    According to the text, what is the philosophy of quality at HCL Infosystems?

    <p>To deliver defect-free products, services, and solutions to meet the requirements of customers</p> Signup and view all the answers

    What certification did HCL Infosystems receive for its Jaipur Development Centre?

    <p>CMMI Maturity Level 5</p> Signup and view all the answers

    According to the text, which type of quality deals with translating user-based characteristics into identifiable product attributes?

    <p>Quality of conformance</p> Signup and view all the answers

    According to the text, which type of quality is based on the use of market research to identify the product characteristics which connote quality to customers?

    <p>Quality of design</p> Signup and view all the answers

    According to the text, which type of quality deals with organizing the manufacturing process to ensure that product quality stringently adheres to specifications?

    <p>Quality of performance</p> Signup and view all the answers

    According to the text, which type of quality evaluates why consumers like or dislike a product?

    <p>Quality of service</p> Signup and view all the answers

    Which level is not included in the three levels of quality in an organization?

    <p>Task design level</p> Signup and view all the answers

    What is the foundation of total quality management?

    <p>Total involvement of all employees</p> Signup and view all the answers

    What type of quality does the customer not notice or appreciate?

    <p>Indifferent quality</p> Signup and view all the answers

    What type of quality does the customer expect and demand?

    <p>Expected quality</p> Signup and view all the answers

    What type of quality does the customer expect but may not result in loss of order or a displeased customer?

    <p>One-dimensional quality</p> Signup and view all the answers

    According to the text, how can the quality of performance be assessed?

    <p>All of the above</p> Signup and view all the answers

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