30 Questions
Which definition of quality focuses on meeting the needs and expectations of customers?
As defined by the customers
Which approach to defining quality aligns most closely with the concept of innate excellence?
The Transcendent Approach
Which definition of quality evaluates how well a product performs for its intended use?
Fitness for use
Which definition of quality focuses on judgmental evaluations of product or service excellence?
Psychological criteria
Which approach defines quality as the degree to which a product possesses a specified set of attributes necessary to fulfill a stated purpose?
The Product-based approach
Which approach focuses on incorporating the customer's voice during product design and reflecting it in consumer demand curves?
The User-based approach
Which approach defines quality as conformance to specifications and focuses on reducing costs by reducing deviations?
The Manufacturing-based approach
Which approach defines quality as performance or conformance at an acceptable cost?
The Value-based approach
Which of the following best describes the concept of quality in the given text?
Quality is an attribute or a property
According to the text, what does the term 'defect' mean from the customer's point of view?
Anything that causes customer dissatisfaction
What does the text suggest about the relationship between quality of conformance and closing the producer's gap?
Increasing quality of conformance leads to closing the producer's gap
What is the role of quality of design and quality of conformance in achieving product features and freedom from deficiencies?
Quality of design enables achievement of product features and quality of conformance enables achievement of freedom from deficiencies
Which one of the following statements accurately describes quality control?
Quality control is product-oriented and focuses on defect identification.
Which one of the following activities is an example of quality assurance?
Process checklists
Which one of the following is a part of quality control?
Statistical quality control (SQC)
What is the importance of quality in an organization?
Quality is the key to success in business and customer satisfaction.
Which of the following is NOT a component of fitness for use in manufacturing industries?
Efficiency
What is the main impact of freedom from deficiencies in manufacturing industries?
Lower waste
According to the text, what is the philosophy of quality at HCL Infosystems?
To deliver defect-free products, services, and solutions to meet the requirements of customers
What certification did HCL Infosystems receive for its Jaipur Development Centre?
CMMI Maturity Level 5
According to the text, which type of quality deals with translating user-based characteristics into identifiable product attributes?
Quality of conformance
According to the text, which type of quality is based on the use of market research to identify the product characteristics which connote quality to customers?
Quality of design
According to the text, which type of quality deals with organizing the manufacturing process to ensure that product quality stringently adheres to specifications?
Quality of performance
According to the text, which type of quality evaluates why consumers like or dislike a product?
Quality of service
Which level is not included in the three levels of quality in an organization?
Task design level
What is the foundation of total quality management?
Total involvement of all employees
What type of quality does the customer not notice or appreciate?
Indifferent quality
What type of quality does the customer expect and demand?
Expected quality
What type of quality does the customer expect but may not result in loss of order or a displeased customer?
One-dimensional quality
According to the text, how can the quality of performance be assessed?
All of the above
Test your knowledge on the importance of quality conformance and its impact on costs, customer satisfaction, and profitability. Learn about the integration of product features and freedom from deficiencies in quality management.
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