The Impact of Technology on Hospitality Operations
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Questions and Answers

Automation has streamlined operations and reduced ______ costs.

labor

Online booking platforms have made it easier for guests to book ______ and services.

accommodations

Technology allows guests to request services, order room service, and control room features via ______ apps or in-room tablets.

mobile

Data analytics and customer ______ allow for personalized guest experiences.

<p>analytics</p> Signup and view all the answers

Hana M. Haniffa is the founder and managing director of ______ Counseling And Higher Education Consultants.

<p>Izy</p> Signup and view all the answers

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