5 Questions
Soft skills are the ______ sauce of customer service.
secret
The power of WOW lies in its ability to create ______, word-of-mouth, and repeat business.
loyalty
Effective ______ is the foundation of great customer service.
communication
It involves active ______, clear and concise language, and positive body language.
listening
Remember, a ______.
smile
Unleash the Power of Customer Service Soft Skills: Take this quiz to master the art of WOW-ing your customers and leaving a lasting impression. Test your knowledge on essential soft skills that are the secret sauce of exceptional customer service.
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