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Questions and Answers
What type of language should be avoided when explaining a situation to a viewer?
What type of language should be avoided when explaining a situation to a viewer?
- Technical jargon and internal verbiage (correct)
- Formal and polite language
- Simple and clear language
- Negative statements about products
What should you do if you interrupt or speak over a viewer?
What should you do if you interrupt or speak over a viewer?
- Ask the viewer to repeat themselves
- Apologize to the viewer (correct)
- Raise your voice to make your point
- Ignore it and continue the conversation
How should you respond if a viewer expresses a negative sentiment about a product?
How should you respond if a viewer expresses a negative sentiment about a product?
- Remain neutral and avoid taking sides (correct)
- Agree with their opinion
- Argue with the viewer to change their opinion
- Express a positive sentiment to counter their opinion
What is an important aspect of engagement skills when taking chats?
What is an important aspect of engagement skills when taking chats?
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How should you respond if a viewer expresses frustration or hardship?
How should you respond if a viewer expresses frustration or hardship?
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What is important to pay attention to when taking chats?
What is important to pay attention to when taking chats?
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