Effective Communication Skills
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Questions and Answers

What type of language should be avoided when explaining a situation to a viewer?

  • Technical jargon and internal verbiage (correct)
  • Formal and polite language
  • Simple and clear language
  • Negative statements about products

    • What should you do if you interrupt or speak over a viewer?

  • Ask the viewer to repeat themselves
  • Apologize to the viewer (correct)
  • Raise your voice to make your point
  • Ignore it and continue the conversation

    • How should you respond if a viewer expresses a negative sentiment about a product?

  • Remain neutral and avoid taking sides (correct)
  • Agree with their opinion
  • Argue with the viewer to change their opinion
  • Express a positive sentiment to counter their opinion

    • What is an important aspect of engagement skills when taking chats?

    <p>Taking notes to ensure you understand the viewer's concerns</p> Signup and view all the answers

    How should you respond if a viewer expresses frustration or hardship?

    <p>Show empathy and try to help</p> Signup and view all the answers

    What is important to pay attention to when taking chats?

    <p>Spelling, punctuation, and grammar</p> Signup and view all the answers

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