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Questions and Answers
Which of the following is NOT a soft skill emphasized in the training course for service representatives in the auto dealership industry?
Which of the following is NOT a soft skill emphasized in the training course for service representatives in the auto dealership industry?
- Professionalism
- Communication
- Problem-solving
- Technical knowledge (correct)
What is the main objective of the training course for service representatives in the auto dealership industry?
What is the main objective of the training course for service representatives in the auto dealership industry?
- To provide product training
- To improve customer service skills (correct)
- To increase sales revenue
- To enhance technical knowledge
What types of activities will be included in the training course?
What types of activities will be included in the training course?
- Lectures and presentations
- Hands-on workshops (correct)
- Group discussions
- Online quizzes only
Why is it important for service representatives to build rapport and trust with customers?
Why is it important for service representatives to build rapport and trust with customers?
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What will learners be able to do by the end of the training course?
What will learners be able to do by the end of the training course?
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