Podcast
Questions and Answers
When is it most appropriate for a supervisor to seek advice from their own supervisor or a capable officer before counseling an employee?
When is it most appropriate for a supervisor to seek advice from their own supervisor or a capable officer before counseling an employee?
- Only when the employee has a history of disciplinary issues.
- Always, to ensure consistency in counseling practices.
- After the counseling session, to review the effectiveness of the advice given.
- When practical, before the counseling session. (correct)
What is the primary goal of counseling an employee, according to the provided information?
What is the primary goal of counseling an employee, according to the provided information?
- To formally document employee misconduct for disciplinary action.
- To replace the need for formal disciplinary measures.
- To establish a clear record of performance deficiencies.
- To assist the employee in making minor adjustments before issues escalate. (correct)
What is a supervisor expected to do during a counseling session with an employee?
What is a supervisor expected to do during a counseling session with an employee?
- Avoid direct communication and instead provide written feedback only.
- Clearly communicate concerns, listen to the employee, and tactfully explain expected behavior. (correct)
- Primarily focus on documenting the employee's shortcomings for HR records.
- Immediately implement a performance improvement plan.
According to the guidelines, what should a supervisor understand about an employee's behavior or actions?
According to the guidelines, what should a supervisor understand about an employee's behavior or actions?
When should a supervisor consider using the formal disciplinary process instead of counseling?
When should a supervisor consider using the formal disciplinary process instead of counseling?
Which of the following best describes the intended outcome of counseling, as opposed to disciplinary action?
Which of the following best describes the intended outcome of counseling, as opposed to disciplinary action?
Why should supervisors document counseling sessions, according to the guidelines?
Why should supervisors document counseling sessions, according to the guidelines?
An employee consistently arrives a few minutes late to work. According to the guidelines, what is the most appropriate first step for a supervisor?
An employee consistently arrives a few minutes late to work. According to the guidelines, what is the most appropriate first step for a supervisor?
According to TFD policy, what is the primary aim of counseling?
According to TFD policy, what is the primary aim of counseling?
Which of the following actions best aligns with the TFD's departmental philosophy regarding employee performance issues?
Which of the following actions best aligns with the TFD's departmental philosophy regarding employee performance issues?
What role does the Deputy Chief of Administration have regarding the counseling policy?
What role does the Deputy Chief of Administration have regarding the counseling policy?
A supervisor notices an employee consistently arriving late to work. Following TFD's approach to counseling, what would be an appropriate first step?
A supervisor notices an employee consistently arriving late to work. Following TFD's approach to counseling, what would be an appropriate first step?
When is it most appropriate for a TFD supervisor to utilize counseling according to policy 1010?
When is it most appropriate for a TFD supervisor to utilize counseling according to policy 1010?
Which statement accurately reflects the responsibilities of ALL TFD employees, as outlined in the counseling policy?
Which statement accurately reflects the responsibilities of ALL TFD employees, as outlined in the counseling policy?
According to the document, what distinguishes counseling from formal disciplinary action within the TFD?
According to the document, what distinguishes counseling from formal disciplinary action within the TFD?
If a supervisor observes an employee struggling with a new task, what approach aligns with the TFD counseling philosophy?
If a supervisor observes an employee struggling with a new task, what approach aligns with the TFD counseling philosophy?
Flashcards
Counseling Policy Purpose
Counseling Policy Purpose
TFD's policy on counseling for all TFD employees, including procedures for counseling by supervisors.
Counseling Policy Applicability
Counseling Policy Applicability
All TFD personnel, both uniformed and civilian, must adhere to this policy.
Counseling (Definition)
Counseling (Definition)
A conversation between a supervisor and employee addressing minor behavioral problems, to change behavior through instruction, direction, or encouragement. May or may not be documented.
Document Maintenance Responsibility
Document Maintenance Responsibility
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Employee Responsibility
Employee Responsibility
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TFD Philosophy: Communication
TFD Philosophy: Communication
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TFD Philosophy: Balanced Feedback
TFD Philosophy: Balanced Feedback
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TFD Philosophy: Supervisory Level
TFD Philosophy: Supervisory Level
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Counseling
Counseling
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Purpose of Counseling
Purpose of Counseling
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Guidance Clarity
Guidance Clarity
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Counseling Methods
Counseling Methods
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Counseling vs. Discipline
Counseling vs. Discipline
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Preparation for Counseling
Preparation for Counseling
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Goal of Counseling
Goal of Counseling
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Counseling Documentation
Counseling Documentation
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Study Notes
- This document establishes TFD's policy on counseling for all TFD employees and includes procedures for counseling by supervisors.
- The document applies to all TFD personnel, both uniformed and civilian and it supersedes all earlier versions.
- There are no forms associated with this document.
- For related TFD-specific information, refer to TFD Policy 1011: Discipline.
Responsibilities
- The Deputy Chief of Administration maintains this document.
- Every TFD employee is responsible for their own choices.
Definitions
- Counseling is a conversation between a supervisor and employee to address minor behavioral problems.
- Counseling may or may not be documented and can include various actions to change employee behavior.
Rules
- TFD philosophy on employee performance is based on regular communication to resolve issues and recognize good work.
- Counseling is a tool to assist employees and improve actions in the normal course of their work.
- Guidance, direction, or expectations should be communicated when counseling an employee.
- Counseling may occur informally or formally through one-on-one conversations.
- Counseling is not part of the disciplinary process and should not handle repetitive or serious issues.
Procedure for Counseling by Supervisors
- Supervisors may consider seeking advice from a superior officer before counseling.
- Attempt to find an appropriate time and place to talk to the employee.
- The goal is to assist the employee in making minor adjustments before the problem escalates.
- You should be prepared to communicate your concerns, and be open to listen and learn about the employee's understanding.
- Also, supervisors should be prepared to tactfully explain, instruct and/or encourage the employee in proper behavior - with the understanding that each person is responsible for his or her own behavior or actions.
- Document the counseling if deemed appropriate.
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