Test Your WeLink Technician Skills
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Questions and Answers

What should technicians do upon arrival at a customer's home?

  • Enter the customer's home without taking any precautions.
  • Knock on the customer's door and introduce themselves.
  • Immediately start the installation process without any communication.
  • Place cones around the company vehicle and wear WeLink issued shoe covers before entering the customer's home. (correct)

    • What does the Site Survey process involve?

  • Installing equipment without any prior planning.
  • Asking the customer if they have any questions about the service.
  • Re-confirming sales expectations, identifying safety hazards, and formalizing an installation plan. (correct)
  • Providing a full overview of the work to be performed.

    • What factors should technicians consider during the Site Survey process?

  • The customer's job, their hobbies, and their favorite food.
  • The customer's political affiliation, their religion, and their income.
  • The customer's current internet service location, optimal WiFi coverage, and any questions the customer may have about the service. (correct)
  • The technician's personal preferences, the weather, and the customer's favorite color.

    • What should technicians do before showing the customer how to use the service?

    <p>Review the installation plan and ensure that the installation looks neat and professional.</p> Signup and view all the answers

    What should technicians do if the customer's former or existing provider is still broadcasting WiFi throughout the home?

    <p>Explain to the customer that this may affect the performance of their WeLink service.</p> Signup and view all the answers

    What should technicians do if the customer's home will not be online and not have service after the installation?

    <p>Consult with their local leader on the best timeline to communicate with the customer regarding when they should expect service.</p> Signup and view all the answers

    What should technicians do during the installation plan?

    <p>Identify the optimal equipment location, line run path, UPS location, and available power outlets.</p> Signup and view all the answers

    What should technicians do to ensure safety during the installation process?

    <p>Inspect the work area for safety hazards, determine the safest ladder and safety anchor placement, and verify the line of sight to connecting Seed or Anchor sites.</p> Signup and view all the answers

    What should technicians do after the site survey?

    <p>Communicate the preferred equipment and entry locations to the customer and address any concerns related to the installation process.</p> Signup and view all the answers

    What should technicians do when communicating with customers during the installation process?

    <p>Be cautious in their communication and use appropriate language to describe the installation processes.</p> Signup and view all the answers

    What should technicians do if they encounter safety hazards during the Site Survey process?

    <p>Identify and address any safety hazards before proceeding with the installation process.</p> Signup and view all the answers

    What should technicians do with the company vehicle upon arrival at a customer's home?

    <p>Place cones around the company vehicle and wear WeLink issued shoe covers before entering the customer's home.</p> Signup and view all the answers

    What should technicians do upon arrival at the customer's home?

    <p>Wear WeLink issued shoe covers and place cones around the company vehicle</p> Signup and view all the answers

    What is the purpose of the Site Survey process?

    <p>Re-confirm sales expectations, identify safety hazards, and formalize an installation plan</p> Signup and view all the answers

    What should technicians consider during the Site Survey process?

    <p>The customer's current internet service location, optimal WiFi coverage, and any questions the customer may have about the service</p> Signup and view all the answers

    What should technicians do after the site survey?

    <p>Communicate the preferred equipment and entry locations to the customer and address any concerns related to the installation process</p> Signup and view all the answers

    What should technicians do prior to showing the customer how to use the service?

    <p>Review the installation plan and ensure that the installation looks neat and professional</p> Signup and view all the answers

    What should technicians be cautious of when communicating with customers?

    <p>Using appropriate language to describe the installation processes</p> Signup and view all the answers

    What should technicians do if the customer's former or existing provider is still broadcasting WiFi throughout the home?

    <p>Inform the customer that this may affect the performance of their WeLink service</p> Signup and view all the answers

    What may affect the customer's WeLink service on Seed and Anchor homes?

    <p>The customer's home will not be online and not have service after the installation</p> Signup and view all the answers

    What should technicians do if they encounter safety hazards during the site survey?

    <p>Inspect the work area for safety hazards, determine the safest ladder and safety anchor placement, and verify the line of sight to connecting Seed or Anchor sites</p> Signup and view all the answers

    What does the installation plan involve?

    <p>Identifying the optimal equipment location, line run path, UPS location, and available power outlets</p> Signup and view all the answers

    What should technicians do if they need to communicate with the customer regarding when they should expect service?

    <p>Consult with their local leader on the best timeline</p> Signup and view all the answers

    What should technicians do when identifying the safest ladder and safety anchor placement during the site survey?

    <p>Inspect the work area for safety hazards, determine the safest ladder and safety anchor placement, and verify the line of sight to connecting Seed or Anchor sites</p> Signup and view all the answers

    Study Notes

    Guidelines for Onsite Customer Communication and Site Survey Process

    • Upon arrival, technicians should place cones around the company vehicle and wear WeLink issued shoe covers before entering the customer's home.
    • The Site Survey process involves re-confirming sales expectations, identifying safety hazards, and formalizing an installation plan.
    • Technicians should consider the customer's current internet service location, optimal WiFi coverage, and any questions the customer may have about the service.
    • The technician will communicate a full overview of the work to be performed, the location of equipment, and where the service will come in.
    • Technicians should inspect the work area for safety hazards, determine the safest ladder and safety anchor placement, and verify the line of sight to connecting Seed or Anchor sites.
    • The installation plan involves identifying the optimal equipment location, line run path, UPS location, and available power outlets.
    • After the site survey, technicians should communicate the preferred equipment and entry locations to the customer and address any concerns related to the installation process.
    • Technicians should be cautious in their communication with customers and use appropriate language to describe the installation processes.
    • Prior to showing the customer how to use the service, technicians should review the installation plan and ensure that the installation looks neat and professional.
    • If the customer's former or existing provider is still broadcasting WiFi throughout the home, this may affect the performance of their WeLink service.
    • On Seed and Anchor homes, there may be situations where the customer's home will not be online and not have service after the installation.
    • Technicians should consult with their local leader on the best timeline to communicate with the customer regarding when they should expect service.

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    Description

    Are you a WeLink technician or interested in becoming one? Test your knowledge of the guidelines for onsite customer communication and the site survey process with our quiz! Learn about safety protocols, equipment placement, and how to effectively communicate with customers during installations. This quiz is perfect for anyone looking to improve their skills and provide top-notch service to WeLink customers.

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