IV Mod 4 Associate Program

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Questions and Answers

What is the "green comb" signal used for?

To indicate that a guest is ready to leave

To stop an inappropriate or sensitive conversation in front of a guest (correct)

To ask for a break during a service

To signal that an associate is needed for assistance

The "green comb" is a signal for associates to stop a conversation that may be inappropriate or sensitive in front of a guest.

Green comb

What is the "green comb" signal used for?

To indicate that a guest is ready to leave

To stop an inappropriate or sensitive conversation in front of a guest (correct)

To ask for a break during a service

To signal that an associate is needed for assistance

The "green comb" is a signal for associates to stop a conversation that may be inappropriate or sensitive in front of a guest.

Green comb Signup and view all the answers

______ can also be used to redirect associates during a service.

Code words Signup and view all the answers

What is the associate program equivalent to?

A master's degree Signup and view all the answers

______ can also be used to redirect associates during a service.

Code words Signup and view all the answers

What is the associate program equivalent to?

A master's degree Signup and view all the answers

The associate program is equivalent to a master's degree and is a teaching salon scenario.

Associate program Signup and view all the answers

What should be used company-wide to promote the associate program?

Verbiage Signup and view all the answers

What should be used company-wide to promote the associate program?

Verbiage Signup and view all the answers

The associate program is equivalent to a master's degree and is a teaching salon scenario.

Associate program Signup and view all the answers

How should associates be introduced to guests?

They should be introduced by their full name and title Signup and view all the answers

______ should be used company-wide to promote the associate program.

Verbiage Signup and view all the answers

How should associates be introduced to guests?

They should be introduced by their full name and title Signup and view all the answers

______ should be used company-wide to promote the associate program.

Verbiage Signup and view all the answers

What should responses about the associate program focus on?

The benefits of the program Signup and view all the answers

______ should be introduced to guests and acknowledged for their work.

Associates Signup and view all the answers

______ should be introduced to guests and acknowledged for their work.

Associates Signup and view all the answers

What should responses about the associate program focus on?

The benefits of the program Signup and view all the answers

What should be done if there is pushback from guests about the associate program?

Address the pushback head-on and with honesty Signup and view all the answers

When asked about the associate program, responses should focus on demand of time and earning the right to participate.

Responses Signup and view all the answers

What should be done if there is pushback from guests about the associate program?

Address the pushback head-on and with honesty Signup and view all the answers

When asked about the associate program, responses should focus on demand of time and earning the right to participate.

Responses Signup and view all the answers

______ from guests should be addressed head-on and with honesty.

Pushback Signup and view all the answers

Who should not speak negatively about the associate program?

Level four or above service providers who do not have an associate Signup and view all the answers

______ from guests should be addressed head-on and with honesty.

Pushback Signup and view all the answers

Who should not speak negatively about the associate program?

Level four or above service providers who do not have an associate Signup and view all the answers

What is important in maintaining a positive guest experience?

Both technical skills and emotional intelligence Signup and view all the answers

______ or above service providers who do not have an associate should not speak negatively about the program.

Level four Signup and view all the answers

______ or above service providers who do not have an associate should not speak negatively about the program.

Level four Signup and view all the answers

What is important in maintaining a positive guest experience?

Both technical skills and emotional intelligence Signup and view all the answers

______ is important in maintaining a positive guest experience.

Emotional intelligence Signup and view all the answers

How should mistakes be addressed during a service?

By addressing the mistake in a gentle way to keep the service going Signup and view all the answers

How should mistakes be addressed during a service?

By addressing the mistake in a gentle way to keep the service going Signup and view all the answers

______ is important in maintaining a positive guest experience.

Emotional intelligence Signup and view all the answers

What is the goal of the associate program?

To take the pressure off educators and make them comfortable with their interactions with associates and guests Signup and view all the answers

What is the goal of the associate program?

To take the pressure off educators and make them comfortable with their interactions with associates and guests Signup and view all the answers

______ are expected and should be addressed in a gentle way to keep the service going.

Mistakes Signup and view all the answers

______ are expected and should be addressed in a gentle way to keep the service going.

Mistakes Signup and view all the answers

Study Notes

The "green comb" is a signal for associates to stop a conversation that may be inappropriate or sensitive in front of a guest.
Code words can also be used to redirect associates during a service.
The associate program is equivalent to a master's degree and is a teaching salon scenario.
Verbiage should be used company-wide to promote the associate program.
Associates should be introduced to guests and acknowledged for their work.
When asked about the associate program, responses should focus on demand of time and earning the right to participate.
Pushback from guests should be addressed head-on and with honesty.
Level four or above service providers who do not have an associate should not speak negatively about the program.
Emotional intelligence is important in maintaining a positive guest experience.
Mistakes are expected and should be addressed in a gentle way to keep the service going.
The speaker emphasizes the importance of being respectful towards the associate program even if one doesn't want to participate.
It's important to clearly articulate the positives of the associate program to guests.
Even if not directly working with an associate, one can still be involved in the program indirectly.
Intelligent verbiage is critical to the associate program.
The associate program CDs contain specific verbiage and scripts.
Educators should think about how to introduce associates to guests and how to respond to objections.
Scripts should be developed for gracefully explaining when an associate leaves and correcting associates in front of guests.
Facial expressions and body language should also be considered when correcting associates.
Workbooks are used to develop the scripts.
The goal is to take the pressure off educators and make them comfortable with their interactions with associates and guests.

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Description

Are you familiar with the world of salon associate programs? Test your knowledge with this quiz! From code words to emotional intelligence, this quiz covers a range of topics related to the salon associate program. Get ready to learn about verbiage, scripts, and more as you explore the ins and outs of this educational salon scenario. Perfect for those in the beauty industry or those curious about the world of salon associates.

IV Mod 4 Associate Program

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Podcast

Questions and Answers

What is the "green comb" signal used for?

The "green comb" is a signal for associates to stop a conversation that may be inappropriate or sensitive in front of a guest.

What is the "green comb" signal used for?

The "green comb" is a signal for associates to stop a conversation that may be inappropriate or sensitive in front of a guest.

______ can also be used to redirect associates during a service.

What is the associate program equivalent to?

______ can also be used to redirect associates during a service.

What is the associate program equivalent to?

The associate program is equivalent to a master's degree and is a teaching salon scenario.

What should be used company-wide to promote the associate program?

What should be used company-wide to promote the associate program?

The associate program is equivalent to a master's degree and is a teaching salon scenario.

How should associates be introduced to guests?

______ should be used company-wide to promote the associate program.

How should associates be introduced to guests?

______ should be used company-wide to promote the associate program.

What should responses about the associate program focus on?

______ should be introduced to guests and acknowledged for their work.

______ should be introduced to guests and acknowledged for their work.

What should responses about the associate program focus on?

What should be done if there is pushback from guests about the associate program?

When asked about the associate program, responses should focus on demand of time and earning the right to participate.

What should be done if there is pushback from guests about the associate program?

When asked about the associate program, responses should focus on demand of time and earning the right to participate.

______ from guests should be addressed head-on and with honesty.

Who should not speak negatively about the associate program?

______ from guests should be addressed head-on and with honesty.

Who should not speak negatively about the associate program?

What is important in maintaining a positive guest experience?

______ or above service providers who do not have an associate should not speak negatively about the program.

______ or above service providers who do not have an associate should not speak negatively about the program.

What is important in maintaining a positive guest experience?

______ is important in maintaining a positive guest experience.

How should mistakes be addressed during a service?

How should mistakes be addressed during a service?

______ is important in maintaining a positive guest experience.

What is the goal of the associate program?

What is the goal of the associate program?

______ are expected and should be addressed in a gentle way to keep the service going.

______ are expected and should be addressed in a gentle way to keep the service going.

Study Notes

Studying That Suits You

Description

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