Podcast
Questions and Answers
What is the importance of using intelligent verbiage in growing average ticket, read books, and retail sales?
What is the importance of using intelligent verbiage in growing average ticket, read books, and retail sales?
- It can enhance additional services (correct)
- It provides discounts to keep a guest happy
- It devalues the stylist to the customer
- It helps to lose guests when prices increase due to a promotion
What is the importance of using intelligent verbiage in growing average ticket, read books, and retail sales?
What is the importance of using intelligent verbiage in growing average ticket, read books, and retail sales?
- It can enhance additional services (correct)
- It provides discounts to keep a guest happy
- It devalues the stylist to the customer
- It helps to lose guests when prices increase due to a promotion
What should one do when earning a promotion?
What should one do when earning a promotion?
- Express gratitude and focus on the promotion in their verbiage (correct)
- Make side deals with guests who can't make the jump in prices
- Provide discounts to keep a guest happy
- Offer free treatments to guests who have been loyal for a long time
What should one do when earning a promotion?
What should one do when earning a promotion?
What is the speaker's opinion on making side deals with guests who can't make the jump in prices?
What is the speaker's opinion on making side deals with guests who can't make the jump in prices?
What is the speaker's opinion on making side deals with guests who can't make the jump in prices?
What is the speaker's opinion on making side deals with guests who can't make the jump in prices?
What should one do instead of making side deals with guests who can't make the jump in prices?
What should one do instead of making side deals with guests who can't make the jump in prices?
What should one do instead of making side deals with guests who can't make the jump in prices?
What should one do instead of making side deals with guests who can't make the jump in prices?
How can side deals devalue the stylist to the customer?
How can side deals devalue the stylist to the customer?
How can side deals devalue the stylist to the customer?
How can side deals devalue the stylist to the customer?
What should one do when offering something complimentary?
What should one do when offering something complimentary?
What should one do when offering something complimentary?
What should one do when offering something complimentary?
What is the importance of having confidence in oneself?
What is the importance of having confidence in oneself?
What is the importance of having confidence in oneself?
What is the importance of having confidence in oneself?
How can side deals be undone?
How can side deals be undone?
How can side deals be undone?
How can side deals be undone?
What did the speaker do when they realized they had been giving a guest free treatments for 12 years without valuing them?
What did the speaker do when they realized they had been giving a guest free treatments for 12 years without valuing them?
What did the speaker do when they realized they had been giving a guest free treatments for 12 years without valuing them?
What did the speaker do when they realized they had been giving a guest free treatments for 12 years without valuing them?
What should one do when using intelligent verbiage for service providers?
What should one do when using intelligent verbiage for service providers?
What should one do when using intelligent verbiage for service providers?
What should one do when using intelligent verbiage for service providers?
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Study Notes
- Intelligent verbiage is important in growing average ticket, read books, and retail sales.
- When earning a promotion, it's important to express gratitude and use verbiage that focuses on the promotion.
- It's okay to lose some guests when prices increase due to a promotion.
- It's important to not cave and make side deals with guests who can't make the jump in prices.
- Instead, offer to introduce them to a stylist at a previous level.
- Side deals devalue the stylist to the customer.
- When offering something complimentary, be clear about the verbiage and the cost if the customer wants it again.
- Using intelligent verbiage can enhance additional services.
- It's important to have confidence in oneself and not provide discounts just to keep a guest happy.
- Side deals can be undone by setting a new standard and being clear about the verbiage and cost.
- The speaker has been giving a guest free treatments for 12 years without valuing them.
- The speaker calculates the amount of money lost and decides to no longer give away free services.
- The speaker offers the guest a complimentary treatment but informs them of the cost for future treatments.
- It's important to keep it simple and make it fun when using intelligent verbiage for service providers.
- Practicing scripts until they feel comfortable is crucial.
- Planning the day and being intentional about offerings is necessary.
- The listener should write down personal and professional goals and create their own scripts for everyday occurrences.
- It's important to acknowledge and handle gracefully when a guest says no.
- Holding oneself accountable for making offerings is crucial.
- Consistency in making offerings should be tracked through a checkbox or tick mark system.
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