20 Questions
What is the importance of using intelligent verbiage in growing average ticket, read books, and retail sales?
It can enhance additional services
What is the importance of using intelligent verbiage in growing average ticket, read books, and retail sales?
It can enhance additional services
What should one do when earning a promotion?
Express gratitude and focus on the promotion in their verbiage
What should one do when earning a promotion?
Express gratitude and focus on the promotion in their verbiage
What is the speaker's opinion on making side deals with guests who can't make the jump in prices?
It is important to not cave and make side deals
What is the speaker's opinion on making side deals with guests who can't make the jump in prices?
It is important to not cave and make side deals
What should one do instead of making side deals with guests who can't make the jump in prices?
Offer to introduce them to a stylist at a previous level
What should one do instead of making side deals with guests who can't make the jump in prices?
Offer to introduce them to a stylist at a previous level
How can side deals devalue the stylist to the customer?
By making side deals with guests who can't make the jump in prices
How can side deals devalue the stylist to the customer?
By making side deals with guests who can't make the jump in prices
What should one do when offering something complimentary?
Be clear about the verbiage and the cost if the customer wants it again
What should one do when offering something complimentary?
Be clear about the verbiage and the cost if the customer wants it again
What is the importance of having confidence in oneself?
To not provide discounts just to keep a guest happy
What is the importance of having confidence in oneself?
To not provide discounts just to keep a guest happy
How can side deals be undone?
By setting a new standard and being clear about the verbiage and cost
How can side deals be undone?
By setting a new standard and being clear about the verbiage and cost
What did the speaker do when they realized they had been giving a guest free treatments for 12 years without valuing them?
Calculated the amount of money lost and decided to no longer give away free services
What did the speaker do when they realized they had been giving a guest free treatments for 12 years without valuing them?
Calculated the amount of money lost and decided to no longer give away free services
What should one do when using intelligent verbiage for service providers?
Keep it simple and make it fun
What should one do when using intelligent verbiage for service providers?
Keep it simple and make it fun
Study Notes
- Intelligent verbiage is important in growing average ticket, read books, and retail sales.
- When earning a promotion, it's important to express gratitude and use verbiage that focuses on the promotion.
- It's okay to lose some guests when prices increase due to a promotion.
- It's important to not cave and make side deals with guests who can't make the jump in prices.
- Instead, offer to introduce them to a stylist at a previous level.
- Side deals devalue the stylist to the customer.
- When offering something complimentary, be clear about the verbiage and the cost if the customer wants it again.
- Using intelligent verbiage can enhance additional services.
- It's important to have confidence in oneself and not provide discounts just to keep a guest happy.
- Side deals can be undone by setting a new standard and being clear about the verbiage and cost.
- The speaker has been giving a guest free treatments for 12 years without valuing them.
- The speaker calculates the amount of money lost and decides to no longer give away free services.
- The speaker offers the guest a complimentary treatment but informs them of the cost for future treatments.
- It's important to keep it simple and make it fun when using intelligent verbiage for service providers.
- Practicing scripts until they feel comfortable is crucial.
- Planning the day and being intentional about offerings is necessary.
- The listener should write down personal and professional goals and create their own scripts for everyday occurrences.
- It's important to acknowledge and handle gracefully when a guest says no.
- Holding oneself accountable for making offerings is crucial.
- Consistency in making offerings should be tracked through a checkbox or tick mark system.
Do you want to improve your sales skills and communication with customers? Take this quiz to test your knowledge on using intelligent verbiage in the beauty and retail industry. Learn how to handle promotions, side deals, and complimentary offerings with confidence and grace. Discover the importance of planning, consistency, and setting personal and professional goals. With this quiz, you'll gain valuable insights on how to enhance your customer service skills and boost your sales.
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