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16 Questions

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ITS6 - Test Your IT Industry Knowledge

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Questions and Answers

How to manage incidents in IT field?

In the ticketing system (correct)

Handling tickets

Dealing with daily support

Managing teams of employees

Is the interviewee's company a multinational or local organization?

Multinational organization

Regional organization

Global organization

Local organization (correct)

What is the main difference between STP and RSTP?

STP is faster than RSTP

STP is used for local networks while RSTP is used for global networks

RSTP is an updated version of STP

RSTP assumes different port states than STP (correct)

How would the interviewee prioritize two jobs at the same time?

Inform the interviewee about both jobs and assure them of no interference Signup and view all the answers

How many tickets does the interviewee deal with on a daily basis?

The interviewee did not mention the number of tickets Signup and view all the answers

What ticket system does the interviewee use?

Microsoft 365 Signup and view all the answers

Which backup tool does Microsoft recommend for backing up files in Windows 10?

File History Signup and view all the answers

What is the primary purpose of File History in Windows 10?

Backing up files Signup and view all the answers

Where can you backup your files using File History?

Both cloud and portable storage Signup and view all the answers

What is the Azure cloud platform primarily designed for?

Solving today's challenges Signup and view all the answers

What is a common scenario-based question for a Desktop Support Engineer role?

All of the above Signup and view all the answers

What should you do when you receive two queries at the same time as a Desktop Support Engineer?

Prioritize based on urgency Signup and view all the answers

How should you deal with an angry client as a Desktop Support Engineer?

Try to calm the client down Signup and view all the answers

What is the first response when you find a system/laptop is dead and beyond repair?

Escalate the issue to a supervisor Signup and view all the answers

What is a strong point that a fellow worker would admire in a Desktop Support Engineer?

Being helpful Signup and view all the answers

What triggers anger/anxiety in a Desktop Support Engineer?

Challenging stages Signup and view all the answers