16 Questions
How to manage incidents in IT field?
In the ticketing system
Is the interviewee's company a multinational or local organization?
Local organization
What is the main difference between STP and RSTP?
RSTP assumes different port states than STP
How would the interviewee prioritize two jobs at the same time?
Inform the interviewee about both jobs and assure them of no interference
How many tickets does the interviewee deal with on a daily basis?
The interviewee did not mention the number of tickets
What ticket system does the interviewee use?
Microsoft 365
Which backup tool does Microsoft recommend for backing up files in Windows 10?
File History
What is the primary purpose of File History in Windows 10?
Backing up files
Where can you backup your files using File History?
Both cloud and portable storage
What is the Azure cloud platform primarily designed for?
Solving today's challenges
What is a common scenario-based question for a Desktop Support Engineer role?
All of the above
What should you do when you receive two queries at the same time as a Desktop Support Engineer?
Prioritize based on urgency
How should you deal with an angry client as a Desktop Support Engineer?
Try to calm the client down
What is the first response when you find a system/laptop is dead and beyond repair?
Escalate the issue to a supervisor
What is a strong point that a fellow worker would admire in a Desktop Support Engineer?
Being helpful
What triggers anger/anxiety in a Desktop Support Engineer?
Challenging stages
This quiz covers various topics related to IT job preferences, ticket handling, and company size. Test your knowledge and see how well you understand these aspects of the IT industry.
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