Techniques for Delivering Bad News in Business Communications
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Questions and Answers

What is the purpose of cushioning the bad news?

  • To amplify the negative effects of the bad news
  • To make the bad news seem more severe
  • To avoid delivering the bad news altogether
  • To soften the impact of the bad news on the recipient (correct)

    • What is the purpose of offering an alternative or compromise?

  • To create confusion for the recipient
  • To avoid communicating the bad news altogether
  • To force the recipient to accept the bad news
  • To provide the recipient with additional options or solutions (correct)

    • What is the purpose of expressing good wishes and thankfulness?

  • To express sincere good wishes and gratitude to the recipient (correct)
  • To express insincerity towards the recipient
  • To ignore the recipient's feelings
  • To make the bad news seem more severe

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