3 Questions
What is the purpose of cushioning the bad news?
To soften the impact of the bad news on the recipient
What is the purpose of offering an alternative or compromise?
To provide the recipient with additional options or solutions
What is the purpose of expressing good wishes and thankfulness?
To express sincere good wishes and gratitude to the recipient
This quiz covers various techniques for cushioning the delivery of bad news in business communications. It includes strategies like highlighting the positive, implying refusal, suggesting compromise or alternatives, and expressing good wishes. Additionally, it addresses techniques such as offering freebies, resale promotions, and closing with forward-looking statements.
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