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Questions and Answers
What is the purpose of cushioning the bad news?
What is the purpose of cushioning the bad news?
- To amplify the negative effects of the bad news
- To make the bad news seem more severe
- To avoid delivering the bad news altogether
- To soften the impact of the bad news on the recipient (correct)
What is the purpose of offering an alternative or compromise?
What is the purpose of offering an alternative or compromise?
- To create confusion for the recipient
- To avoid communicating the bad news altogether
- To force the recipient to accept the bad news
- To provide the recipient with additional options or solutions (correct)
What is the purpose of expressing good wishes and thankfulness?
What is the purpose of expressing good wishes and thankfulness?
- To express sincere good wishes and gratitude to the recipient (correct)
- To express insincerity towards the recipient
- To ignore the recipient's feelings
- To make the bad news seem more severe
