Podcast
Questions and Answers
Good-news business letters are generally light in mood and express pleasant information.
Good-news business letters are generally light in mood and express pleasant information.
True (A)
Bad-news business letters are always written to fire an employee.
Bad-news business letters are always written to fire an employee.
False (B)
A routine letter is a type of business letter that stirs the emotions and feelings of the reader.
A routine letter is a type of business letter that stirs the emotions and feelings of the reader.
False (B)
A thank-you letter for an employee is an example of a good-news business letter.
A thank-you letter for an employee is an example of a good-news business letter.
Being professional in writing business letters is only important for bad-news letters.
Being professional in writing business letters is only important for bad-news letters.
An application letter is also known as a cover letter and is composed persuasively for job applications.
An application letter is also known as a cover letter and is composed persuasively for job applications.
A chronological resume is ideal for fresh graduates seeking their first job.
A chronological resume is ideal for fresh graduates seeking their first job.
A functional resume focuses on employment history rather than skills.
A functional resume focuses on employment history rather than skills.
A combination resume combines the best features of both chronological and functional resume styles.
A combination resume combines the best features of both chronological and functional resume styles.
A letter of inquiry asks for a particular information or assistance.
A letter of inquiry asks for a particular information or assistance.
Companies do not usually reply promptly to letters of inquiry.
Companies do not usually reply promptly to letters of inquiry.
The first paragraph of a letter of response should contain a summarizing statement.
The first paragraph of a letter of response should contain a summarizing statement.
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Study Notes
Types of Business Letters
- Business letters differ in purpose, style, and nature
- Some letters transmit good news, while others transmit bad news
- Routine letters are those that do not affect the reader's emotions or feelings
Good-News Business Letters
- Affect the reader's emotions and feelings positively
- Examples: promoting an employee, commending a team for beating sales targets
- Tone is light and expresses pleasant information
Bad-News Business Letters
- Affect the reader's emotions and feelings negatively
- Examples: rejecting a job applicant, firing an employee
- Always maintain a professional tone
Common Types of Business Letters
Application Letter (Cover Letter)
- Accompanied by a resume to provide additional information on experiences and skills
- Three types of resumes:
- Chronological Resume: focuses on employment history, ideal for those with steady career growth
- Functional Resume: focuses on skills, ideal for fresh graduates
- Combination Resume: combines the best features of chronological and functional resumes
Letter of Inquiry
- Asks for specific information or assistance
- Guidelines:
- Construct questions to get straightforward answers
- Be direct and clear
Letter of Reply or Response
- Written in response to a letter of inquiry
- Guidelines:
- Begin with a summarizing statement or most important question
- Explain or list answers to questions
- Conclude with a call to action and acknowledge the inquiry
- Use a cordial tone to build goodwill for future contacts
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