Team Dynamics and Communication Quiz

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Questions and Answers

Which of the following elements contribute to creating a more functional team?

Avoiding conflict

Limiting communication

Establishing strict hierarchies

Setting ground rules (correct)

In what manner can problematic behaviors in teams manifest?

Increased collaboration

Effective decision-making

Healthy competition among members

Avoidance of pressing issues (correct)

Which response style primarily focuses on promoting aggression in conflict situations?

Negotiator

Mediator

Concealer

Attacker (correct)

What defines dysfunctional conflict in a workplace setting?

Prevents the achievement of business objectives Signup and view all the answers

Which of the following is NOT an element of a team?

Hierarchy Signup and view all the answers

How can facilitators improve team dynamics?

Encourage participation from all members Signup and view all the answers

Which type of small group is primarily focused on finding solutions to problems?

Problem-Solving Groups Signup and view all the answers

What is a common misconception about functional teams?

They often struggle to meet deadlines Signup and view all the answers

Which component of Dr. Albert Mehrabian's Elements of Communication accounts for the highest percentage in conveying a message?

Body Language Signup and view all the answers

What is the primary role of audio-visual elements in presentations according to the provided content?

To support verbal communication Signup and view all the answers

In Hall's 4 Zones of Proxemics, which space is classified as 'public space'?

25 ft Signup and view all the answers

Which type of sign in semiotics is described as having a cause and effect relationship?

Indexical Signup and view all the answers

What is denotation primarily concerned with?

Literal meanings Signup and view all the answers

Which of the following statements is true about clothing and non-verbal communication?

Uniforms belong to occupational dress category. Signup and view all the answers

What is the primary benefit of weak ties in networking?

They often lead to new information and opportunities. Signup and view all the answers

What does 'unlimited semiosis' mean in the context of signs?

A sign can represent different meanings indefinitely. Signup and view all the answers

Which factor describes the tendency to be attracted to people who are similar in nature?

Homophily Signup and view all the answers

What is the role of 'anchorage' in semiotics?

To focus on one of the meanings of a text. Signup and view all the answers

Which of the following is NOT a characteristic of good feedback?

Vague and general Signup and view all the answers

What type of network structure is characterized by having many interconnections but lacking a clear center?

Dense but not centralised Signup and view all the answers

What does 'interference' refer to in the communication process?

Factors that disrupt the transmission of a message. Signup and view all the answers

Which trigger can lead individuals to reject feedback because they perceive it as untrue?

Truth Triggers Signup and view all the answers

What is an essential component in the model of communication that helps gauge message interpretation?

Feedback Signup and view all the answers

Which of the following best describes the principle of 'the adjacent possible' in networking?

Exploring opportunities at the edges of one's network. Signup and view all the answers

What is a primary challenge associated with formal communication?

It can lead to information overload. Signup and view all the answers

Which of the following is not a characteristic of informal communication?

It is conducted through official channels. Signup and view all the answers

What is one of the purposes of a grapevine in an organization?

To satisfy the need for individuals to know what is happening. Signup and view all the answers

What is a key advantage of informal communication?

It increases employee morale. Signup and view all the answers

What typically characterizes formal communication?

It usually involves formal communication channels. Signup and view all the answers

Which aspect is a disadvantage of informal communication?

It can contradict the messages in formal communications. Signup and view all the answers

What is a common misconception about the role of grapevines?

They serve as formal channels of communication. Signup and view all the answers

Which of the following teams is least likely to succeed?

A team that ignores members and ridicules contributions. Signup and view all the answers

What is a characteristic of a substantive warrant?

It focuses on the reliability and quantity of evidence. Signup and view all the answers

Which type of reading fully aligns with the intended interpretation of a text by its producer?

Dominant/Preferred Reading Signup and view all the answers

What does visual communication primarily encompass?

Problem-solving practices utilizing images and text. Signup and view all the answers

What is intertextuality concerned with in relation to texts?

The connections between different texts in form and content. Signup and view all the answers

What is a major purpose of using visuals in communication?

To clarify and simplify information. Signup and view all the answers

Which of the following best describes visual rhetoric?

The use of images as arguments and their arrangement. Signup and view all the answers

In what context would a negotiated reading occur?

When the audience holds opinions separate from both the dominant and oppositional readings. Signup and view all the answers

Which component is NOT considered a key element of visual communication?

Sound effects Signup and view all the answers

What aspect of language does semantics specifically focus on?

The meaning of words and phrases Signup and view all the answers

Which of the following best describes pragmatics in the context of language?

The influence of context on the meaning of statements Signup and view all the answers

In verbal communication, what does the term 'omission of non-essential words' imply?

Deliberately leaving out redundant information Signup and view all the answers

Which element of persuasion relies primarily on establishing credibility?

Ethos Signup and view all the answers

What is the function of a 'warrant' in an argument?

To link evidence to the claim Signup and view all the answers

Which of the following is NOT considered a negative aspect of language use?

Clear syntax Signup and view all the answers

Which type of verbal communication emphasizes imagination and figurative meanings?

Creative Signup and view all the answers

What best describes the role of logos in persuasion?

To offer logical reasoning and facts Signup and view all the answers

Study Notes

What is Communication?

Communication is the exchange of meaning between individuals.
It's a continuous process using various symbols (spoken, nonverbal, visual).
The goal is mutual understanding.

Why Study Communication?

To articulate ideas verbally and nonverbally.
To build confidence.
To achieve personal and professional goals.
To maintain relationships.
To be an audience-centered communicator.
To understand how context and communication channels influence messages.
To become an ethical communicator.

How to Communicate Effectively

Consider your goal and audience.
Create a thoughtful message.
Communicate clearly and directly.
Ensure understanding is achieved.

Communication Competency Skills

Clearly state ideas using precision and conciseness.
Communicate ethically.
Know when it's appropriate to communicate.
Choose the right message structure.
Show credibility.
Manage misunderstandings and conflicts.
Open-minded.
Ask questions, attentively listen.

Barriers to Communication

Ethnocentrism: Judging other cultures based on one's own.
Culture Shock: Discomfort in unfamiliar environments.
Groupthink: Pressure for unanimity in groups.
Formal organizational structures.
Cultural diversity.
Intense pressures in management.
Gaps in age and technology competency.

Types of Communication

Intrapersonal (self-talk).
Interpersonal (between individuals).

Models of Communication

Linear: One-way transmission of messages.
Interactive: Two-way communication with feedback.
Transactional: Simultaneous exchange of messages from multiple senders.

Intrapersonal Communication

Goals: Building self-awareness, maintaining relationships, facilitating behaviors.
Focuses on increasing knowledge of self and others.

Interpersonal Communication

Goals: Inclusion, affection, sociability, team work, control.
Affected by contexts (norms, rules)

Emotional Intelligence

Understanding and managing emotions.
Recognizing emotions in others.
Applying emotion knowledge to guide thoughts and actions.

Understanding group dynamics.
Understanding how information flows.
Managing conflict within groups.
Managing communication dynamics in a group.

Networks

Definition: A complex mix of communicators.
Roles: Brokers, connectors, energizers, challengers.
Networking: Establishing trust-based relationships for knowledge exchange.

Strength of Weak Ties

Close relationships are less useful for new information than acquaintanceships.
Acquaintances are valuable because they connect us to diverse contacts.

Network Typologies

Dense but non-centralized.
Centralized.
Fragmented.
Closed.

Mentoring

Provides career and psychological support.

Interference/Noise

Anything disrupting a message's transmission.

Context

Situation of communication.

Feedback

Receiver's response to a message.
Essential to communication, inherent to communication process, creates trust and learning.
Good feedback is descriptive.
Good feedback is desirable.
Good feedback is helpful.
Good feedback is relevant.

Triggers for Rejecting Feedback

Truth triggers: Disbelief about the feedback being accurate.
Relationship Triggers: Dislike, distrust, or disrespect of the feedback giver.

Positive Feedback/Praise

Express appreciation for good work to inspire further excellence.

Constructive Feedback

Supportive act focusing on underperforming to develop better performance.

Receiving Feedback

Attempting to understand the other person's objective, processing and implementing the feedback.
Accepting feedback and using it as learning tools.

Mass Media Theories

Self-disclosure: What individuals choose to disclose and how.
Social cognitive theory: Knowledge acquisition through observation.
Cultivation theory: Media's influence on individuals perceptions.
Agenda-setting theory: Media's power to influence public priorities.
Uses and gratifications theory: Media consumption based on satisfying individual needs,
Social comparison theory: Using media as a benchmark to compare with others
Encoding:Converting the intended message into symbols.

Perceptual Errors

Halo effect: Preconceived impression affecting future judgments.
Recency effect: Recent information dominating perception.
Stereotyping: Generalizing about individuals based on group membership.
Attribution theory: Explaining behavior by attributing it to internal or external factors.

Fundamental Attribution Error

Tendency to underestimate outside influences on others' behavior.

Actor-Observer Difference

Different perspectives on behavior of self versus others.

Self-Serving Bias

Selective perception to suit one's needs.

Self-Concept, Self-Esteem, and Self-Image

Perception of oneself.
Confidence levels.
Self-perception.

Conflict

Definition: Perceived negative impact on something by another.
Conflict can be personal and professional, stemming from culture, values and expectations.
Workplace variables: personality, personal and professional relationships, cultural differences, working environments, demands of the workplace.
Conflict Modes: Avoider, Competitor, Compromiser, Accommodator, Collaborator.
Benefits of conflict: stronger relationships, self-respect and personal growth.
Managing conflict:
- separate people from the problem
- focus on interests, not positions
- keep emotions in check
- stress equality, and similarities
- express interest in the other person's position
- never humiliate

Types of Conflict

Functional: Beneficial for growth, professional survival.
Dysfunctional: Impedes progress, achievement.

Small Groups

Activity, Personal Growth, Educational, Problem-solving.

Team Elements

Size, Roles, Norms, Cohesiveness

Reflective Thinking Process

Identify the problem, analyze, generate solutions, choose a solution.

Functional Teams

High task accomplishment, member satisfaction.

Facilitators (In Teams)

Maintain focus, encourage participation, stick to timelines, offer alternative solutions when a deadlock occurs.

Difficult Behaviors in Teams

Talking too much/little, arguments, complaining, ignoring/ridiculing.

Formal Communication

Official, used by professionals.
Official channels (emails, meetings, reviews)

Informal Communication

Relational, faster, more personal.
Unstructured, no paper trails; includes gossip, phone calls; valuable for employee connections and morale.

Grapevines

Informal communication networks within an organization.
Characteristics: fast, avoids formal channels, carries important information.

Non-Verbal Communication

Includes: body language, facial expressions, posture, tone of voice.
It's significant for how individuals perceive you and influences audience attitude.
Plays a critical role in effective communication, it's crucial to understand non-verbal cues as a whole.

Clothing as Non-Verbal Communication

Clothing effects nonverbal communication (NVC), with categories of uniforms, dress, leisure clothing used for signaling identity or professional status.

Proxemics

Physical space and distances in communication.

Semiotics

Study of signs and symbols.
Iconic (representation), Indexical (cause and effect), Symbolic (cultural).
Codes are frameworks used for interpretation of signs.

Language and Linguistics

Verbal Language: System of symbols (words).
Grammar; Rules of language.
Linguistics: Study of languages.
Cultural context is significant in language interpretation.

Semantics

Study of linguistic meaning.
How meaning changes with context..

Pragmatics

Focus on a context-driven meanings in language and communication.

Verbal Communication Forms

Creative, Instrumental, Analytical, Social.

Language and Audience

Considering how language affects the audience and its meaning in their context.

Creating an Argument

How to structure an argument (1-sided, 2-sided).
Quality and presentation of evidence.
What are the roles and significance in communication?
Polysemy; a word with multiple definitions.

Visual Communication

Uses images, typography, layout, color schemes to convey messages.
Important considerations: audience, purpose, and context.

Visual Rhetoric

Use of images and visuals to convey persuasive messages.
Concerns: structuring and arranging the visual elements for clarity.

Graphic Design

Artistic and professional discipline using visual communication and presentation techniques - layouts, colours, images, typography.

Principles of Visual Rhetoric

Grouping.
Arrangement.
Emphasis.
Clarity.

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Description

Test your knowledge on team dynamics, communication theories, and conflict resolution. This quiz covers various aspects such as team functionality, problematic behaviors, and elements of communication. Explore the principles that foster effective team collaboration and presentation skills.