TD Flashcards for MyTime Process

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Questions and Answers

How do you ensure the following activities are completed each month and on time?

TD MyTime/MyTime Forecast

How do you verify foreign currency when buying from a customer and what do you do with it after it is purchased?

Verify currency under dual control; Package currency and place in negotiable vault while awaiting FedEx pickup.

If Night Deposit is opened a second time during the day, what steps do you take?

Any bags inside must be removed, logged, and processed.

What procedures do you follow if you are out of balance $50 or over?

Supervisor counts teller box to verify cash; Both parties print/sign cash count; Complete large difference checklist; Notify ROO/RMM. Signup and view all the answers

How do you prepare/receive cash shipment?

Follow forecasting when preparing outgoing shipments; Complete a GL Debit Ticket; Compare cash order to shipment manifest for incoming shipments. Signup and view all the answers

What is a skimming device and how often do you check for one?

Unauthorized equipment additions or suspicious items are checked once a day at store opening. Signup and view all the answers

When opening a consumer account, what disclosures are given to the Customer?

Personal Deposit Account Agreement (PDAA), Important Information for Customers about Your TD Bank Checking Account, Tips to Manage Your Account. Signup and view all the answers

What steps do you take to void a money order or cashier's check and why is it important to properly follow them?

Write VOID across the check; Keep the white carbon copy and the original/pink copy in separate envelopes. Signup and view all the answers

What could be the negative impact to the bank if your TIC work is left unattended?

Information can be compromised; checks/withdrawals can be reprocessed. Signup and view all the answers

What is the process you follow to secure your work during working hours and at the end of your shift?

Previous month's work is shredded on the 16th; Teller work is placed in the vault. Signup and view all the answers

What do you do if the EMV prints an unusable card?

The card should be cut through strip, chip, and numbers and shredded. Signup and view all the answers

If a Customer advises you that their box is empty and they want to surrender it but do not have any keys, can they surrender it?

Yes, the safe deposit box must be drilled in the presence of the customer. Signup and view all the answers

What are some of the reasons why a caution tag may be placed on an access card, and what do you do when you see one?

Reasons include deceased renter, rent past due, lost keys, etc. Signup and view all the answers

What are the procedures you should follow in the event of a robbery BEFORE?

Stay within cash drawer limits, greet customers, make eye contact, keep procedures confidential. Signup and view all the answers

What are the procedures you should follow in the event of a robbery DURING?

Remain calm, be observant, cooperate fully, form a mental picture of the robber. Signup and view all the answers

Study Notes

TD Flashcard Study Notes

Ensure completion of TD MyTime activities monthly and punctually.

Currency Verification

Foreign currency transactions require dual control verification.
Package verified currency and store it in the negotiable vault until FedEx pickup.

Night Deposit Procedure

Upon reopening a Night Deposit, remove and log all bags for processing.

Handling Cash Imbalance

If out of balance by $50 or more, a supervisor must verify the teller box.
Both the teller and supervisor must sign the cash count form.
Complete a large difference checklist and notify ROO/RMM.

Cash Shipment Procedures

Outgoing shipments require adherence to forecasting guidelines.
Shipment bags must include: Bank Name, Store Name, Shipment Date, Number of Bags, and Dollar Value.
A GL Debit Ticket must be completed and retained in the primary shipment bag.
For incoming shipments, inspect the cash order against the manifest before signing.
After acceptance, process a GL Credit Ticket and ensure proper verification of bags under dual control within 24 hours.

Skimming Device Checks

Check ATMs daily for unauthorized devices or signs of tampering.

Consumer Account Opening Disclosures

Provide customers with Personal Deposit Account Agreement, important account information, and tips for management.

Voiding Money Orders and Cashier's Checks

Write "VOID" across the check and store the white carbon copy in a labeled envelope for the Official Check Unit.
Keep voided checks in safe custody until the Quarterly Audit.

TIC Work Management

Unattended TIC work can lead to compromised information and unauthorized check reprocessing.

Securing Work Procedures

Shred previous month's work on the 16th.
Store teller work in working vaults throughout the month.

Handling Unusable Cards

Unusable EMV cards must be cut and shredded for security.

Safe Deposit Box Surrendering Process

If a customer has lost both keys, a locksmith must drill the box in their presence and at their cost to allow for closeout.

Caution Tag Reasons

Caution tags may be placed for reasons such as deceased renters, overdue rent, lost keys, or pending signatures.

Robbery Prevention (Before)

Maintain cash drawer limits and observe customer behavior.
Keep robbery procedures confidential and do not discuss them outside the bank.

Robbery Procedures (During)

Stay calm and attentive; follow instructions given by robbers.
Maintain mental notes about the robber's appearance for reporting purposes.

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Description

This quiz focuses on the key processes and protocols associated with TD MyTime and foreign currency verification. Each question is designed to test your knowledge of important banking practices and ensure timely completions. Perfect for individuals preparing for banking roles or compliance training.