Podcast
Questions and Answers
How do you ensure the following activities are completed each month and on time?
How do you ensure the following activities are completed each month and on time?
TD MyTime/MyTime Forecast
How do you verify foreign currency when buying from a customer and what do you do with it after it is purchased?
How do you verify foreign currency when buying from a customer and what do you do with it after it is purchased?
Verify currency under dual control; Package currency and place in negotiable vault while awaiting FedEx pickup.
If Night Deposit is opened a second time during the day, what steps do you take?
If Night Deposit is opened a second time during the day, what steps do you take?
Any bags inside must be removed, logged, and processed.
What procedures do you follow if you are out of balance $50 or over?
What procedures do you follow if you are out of balance $50 or over?
How do you prepare/receive cash shipment?
How do you prepare/receive cash shipment?
What is a skimming device and how often do you check for one?
What is a skimming device and how often do you check for one?
When opening a consumer account, what disclosures are given to the Customer?
When opening a consumer account, what disclosures are given to the Customer?
What steps do you take to void a money order or cashier's check and why is it important to properly follow them?
What steps do you take to void a money order or cashier's check and why is it important to properly follow them?
What could be the negative impact to the bank if your TIC work is left unattended?
What could be the negative impact to the bank if your TIC work is left unattended?
What is the process you follow to secure your work during working hours and at the end of your shift?
What is the process you follow to secure your work during working hours and at the end of your shift?
What do you do if the EMV prints an unusable card?
What do you do if the EMV prints an unusable card?
If a Customer advises you that their box is empty and they want to surrender it but do not have any keys, can they surrender it?
If a Customer advises you that their box is empty and they want to surrender it but do not have any keys, can they surrender it?
What are some of the reasons why a caution tag may be placed on an access card, and what do you do when you see one?
What are some of the reasons why a caution tag may be placed on an access card, and what do you do when you see one?
What are the procedures you should follow in the event of a robbery BEFORE?
What are the procedures you should follow in the event of a robbery BEFORE?
What are the procedures you should follow in the event of a robbery DURING?
What are the procedures you should follow in the event of a robbery DURING?
Flashcards
What type of transactions require dual control verification?
What type of transactions require dual control verification?
Dual control verification is required for these transactions.
How should foreign currency be stored?
How should foreign currency be stored?
Store verified currency in the negotiable vault for FedEx pickup after dual control verification.
What should be done upon reopening a Night Deposit?
What should be done upon reopening a Night Deposit?
Remove all bags and log them for processing.
What happens if a teller is out of balance by $50 or more?
What happens if a teller is out of balance by $50 or more?
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What are the steps involved when handling a cash imbalance?
What are the steps involved when handling a cash imbalance?
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What guideline must be followed for outgoing cash shipments?
What guideline must be followed for outgoing cash shipments?
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What information should be included in shipment bags?
What information should be included in shipment bags?
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What should be done before signing for an incoming cash shipment?
What should be done before signing for an incoming cash shipment?
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How should unusable EMV cards be disposed of?
How should unusable EMV cards be disposed of?
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What is the procedure for surrendering a safe deposit box when both keys are lost?
What is the procedure for surrendering a safe deposit box when both keys are lost?
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Why might caution tags be placed on a safe deposit box?
Why might caution tags be placed on a safe deposit box?
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What robbery prevention measures should be taken before a robbery?
What robbery prevention measures should be taken before a robbery?
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What information should be kept confidential regarding robbery procedures?
What information should be kept confidential regarding robbery procedures?
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What should you do during a robbery?
What should you do during a robbery?
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What should you do during a robbery to help with reporting?
What should you do during a robbery to help with reporting?
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Study Notes
TD Flashcard Study Notes
- Ensure completion of TD MyTime activities monthly and punctually.
Currency Verification
- Foreign currency transactions require dual control verification.
- Package verified currency and store it in the negotiable vault until FedEx pickup.
Night Deposit Procedure
- Upon reopening a Night Deposit, remove and log all bags for processing.
Handling Cash Imbalance
- If out of balance by $50 or more, a supervisor must verify the teller box.
- Both the teller and supervisor must sign the cash count form.
- Complete a large difference checklist and notify ROO/RMM.
Cash Shipment Procedures
- Outgoing shipments require adherence to forecasting guidelines.
- Shipment bags must include: Bank Name, Store Name, Shipment Date, Number of Bags, and Dollar Value.
- A GL Debit Ticket must be completed and retained in the primary shipment bag.
- For incoming shipments, inspect the cash order against the manifest before signing.
- After acceptance, process a GL Credit Ticket and ensure proper verification of bags under dual control within 24 hours.
Skimming Device Checks
- Check ATMs daily for unauthorized devices or signs of tampering.
Consumer Account Opening Disclosures
- Provide customers with Personal Deposit Account Agreement, important account information, and tips for management.
Voiding Money Orders and Cashier's Checks
- Write "VOID" across the check and store the white carbon copy in a labeled envelope for the Official Check Unit.
- Keep voided checks in safe custody until the Quarterly Audit.
TIC Work Management
- Unattended TIC work can lead to compromised information and unauthorized check reprocessing.
Securing Work Procedures
- Shred previous month's work on the 16th.
- Store teller work in working vaults throughout the month.
Handling Unusable Cards
- Unusable EMV cards must be cut and shredded for security.
Safe Deposit Box Surrendering Process
- If a customer has lost both keys, a locksmith must drill the box in their presence and at their cost to allow for closeout.
Caution Tag Reasons
- Caution tags may be placed for reasons such as deceased renters, overdue rent, lost keys, or pending signatures.
Robbery Prevention (Before)
- Maintain cash drawer limits and observe customer behavior.
- Keep robbery procedures confidential and do not discuss them outside the bank.
Robbery Procedures (During)
- Stay calm and attentive; follow instructions given by robbers.
- Maintain mental notes about the robber's appearance for reporting purposes.
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