10 Questions
What type of approach was initially used in the study conducted by Roethlisberger and Dickson?
Direct approach involving asking questions
Why was the initial direct approach replaced with an indirect technique by Roethlisberger and Dickson?
Workmen's responses were guarded during the direct approach
What did the Bank Wiring Test Room Experiment aim to achieve?
Develop a new method of observation
How many workers were involved in the Bank Wiring Test Room Experiment conducted by Roethlisberger and Dickson?
14 workers
What did the study reveal about the production norms set by the management?
The group set lower norms for each worker than those set by management
Why did workers restrict their output according to the findings of the Bank Wiring Test Room Experiment?
'Unofficial' standards set by the group prevented overproduction
What was observed about those workers who tried to produce more than the group norms in the experiment?
They were isolated, harassed, or punished by the group
'Unofficial' standards mentioned in the text refer to:
'Informal' targets adopted by the workers
'Guarded' responses from workmen during interviews suggest that:
'Workmen avoided answering questions'
'Isolated, harassed, or punished' depicts what kind of behavior towards workers who exceeded group norms?
'Negative and punitive'
This quiz covers Frederick Taylor's recommendations for rate-setting using a differential piece wage system, as well as the importance of planning tasks to ensure maximum efficiency. Test your knowledge on these principles of industrial management.
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