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Classical Management School: Frederick Taylor's Theories

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Classical Management School: Frederick Taylor's Theories

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Questions and Answers

What is the acronym that represents the four dominant service characteristics under the traditional services marketing paradigm?

HIIP

PHIS

IHIP (correct)

SHIP

Which of the following is NOT a component of emotional labor?

Variety of expressed emotions

Frequency of emotional display

Attentiveness to required display rules

Emotional Intelligence (correct)

What is the primary goal of a leader according to Warren Bennis?

To manage efficiently

To delegate tasks

To make decisions quickly

To lead the organization to achieve a common goal (correct)

What is the term used to describe the process of deploying one's emotions in the service of the organization?

Emotional Labor Signup and view all the answers

According to the Ritz-Carlton service values, what is the highest mission of the organization?

To provide genuine care and comfort Signup and view all the answers

What is the primary focus of the Service-Dominant Logic (S-D Logic) approach?

The exchange of services Signup and view all the answers

What is the term used to describe the process of creating focus and envisioning the organization's future?

Attention Through Vision Signup and view all the answers

Which of the following is a type of power that a leader may possess?

All of the above Signup and view all the answers

What is the term used to describe the process of generating genuine emotions in service delivery?

Deep Acting Signup and view all the answers

What is the primary goal of effective leadership according to Warren Bennis?

To lead the organization to achieve a common goal Signup and view all the answers