Questions and Answers
Which of the following is NOT a major type of information system?
What are Enterprise Resource Planning (ERP) systems designed to provide?
Cost-effective data access for users and managers
What is the role of Transaction Processing Systems (TPS)?
Process data generated by day-to-day business operations
Knowledge Management Systems are also known as expert systems.
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Top managers develop long-range plans called ________.
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What is the primary function of a systems analyst?
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Which organizational level focuses on tactical planning?
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What does the information technology (IT) department typically NOT do?
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Study Notes
Information Systems
- Information systems consist of components that work together to manage data for decision-making, coordination, control, analysis, and visualization in organizations.
- Major types include:
- Enterprise Computing Systems: Support company-wide data management; examples include airline reservations and credit card billing.
- Transaction Processing Systems (TPS): Handle day-to-day operations; examples consist of customer billing and warranty claim processing.
- Business Support Systems: Offer information support to users across all levels; commonly represented by Management Information Systems (MIS).
- Knowledge Management Systems: Simulate human reasoning through a knowledge base and logical inference rules; also referred to as expert systems.
- User Productivity Systems: Enhance job performance with tools like LAN, WAN, email, and video conferencing.
Organizational Structure and Information System Users
- Top Management: Develops long-range strategic plans that shape the organization's mission and goals.
- Middle Management: Engages in tactical planning with a timeframe of one month to one year to meet business objectives.
- Lower Management: Supervises operational employees and implements daily operational plans.
- Operational Employees: Primarily use Transaction Processing Systems (TPS) for data input and retrieval; trend towards empowerment increases their responsibility.
Information Technology Department
- Responsible for developing and maintaining information systems, alongside providing essential technical support.
- Application Development: Involves collaboration between users, managers, and IT staff.
- Systems Support and Security: Managed by a deployment team ensuring system integrity and functionality.
- User Support: Offered through help desks or information centers (IC).
- Database Administration: Focuses on design, management, security, backup, and user access for databases.
- Network Administration: Covers hardware/software maintenance, support, and security.
- Web Support: Managed by webmasters ensuring effective online presence.
- Quality Assurance (QA): A distinct unit that tests and verifies software to meet specifications and quality standards, reporting directly to IT management.
The System Analyst Position
- Engages in the entire lifecycle of information systems, including investigation, analysis, design, development, installation, evaluation, and maintenance.
- Collaborates as part of an IT team for large projects; smaller companies may utilize external consultants for system analysis.
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Description
Explore the fundamentals of Information Systems in this quiz. Understand the interrelated components and major types of information systems that facilitate decision making and organizational management. Test your knowledge on the essential concepts presented in Module 1.
