S.Y.B.Com. Business Communication I

Business Communication - I

• Communication process involves a channel, which is the media through which messages are conveyed.
• The heading of a business letter includes the organization's name, address, email, telephone number, and fax number.
• Types of speaking in communication include conversations, speeches, presentations, dialogues, and group discussions.
• Bio-data is the short form for Biographical data, often used interchangeably with Resume and Curriculum Vitae.
• A psychological barrier to communication includes the 'closed mind' concept, affecting open dialogue.
• An exit interview is a type of grievance interview where departing employees can provide feedback.

Matching Concepts

• Mechanical Barriers relate to defects in communication devices.
• Feedback is a vital component of the process of communication.
• Inside Address refers to the name and address of the letter’s recipient.
• Diagonal Communication refers to a communication structure between different levels within an organization (line and staff).
• Time Management Skills indicate the ability to complete tasks within designated time periods.

Short Notes Topics

• Non-Verbal Communication: Essential for conveying messages without words; can include body language, gestures, and facial expressions.
• Physical Appearance of Business Letter: Involves format, font, margins, and spacing that ensure professionalism.
• Effective Listening: Key skill in communication, ensures understanding, engagement, and feedback.
• Elements of Curriculum Vitae: Should include personal details, educational background, work experience, skills, and references.

Principles of Effective Communication

• Clarity and Conciseness: Ensure messages are clear and to the point.
• Active Listening: Engage with the speaker and confirm understanding.
• Empathy: Understand the emotional context and respond appropriately.
• Open-Mindedness: Be receptive to different viewpoints and ideas.

Layout of Business Letter

• Sender's Address: At the top, typically followed by the date.
• Recipient's Address: Clearly stated for proper correspondence.
• Salutation: Appropriate greeting, often formal.
• Body: Main content divided into paragraphs for clarity.
• Closing: Professional sign-off preceding the sender’s name and title.

Group Discussion Do's and Don’ts

• Do's:

  • Respect all participants' opinions.
  • Stay on topic and contribute meaningfully.
  • Encourage quieter members to share their views.

• Don'ts:

  • Interrupt others when they are speaking.
  • Dominate the conversation.
  • Dismiss or belittle anyone's contributions.

Job Application Letter Structure for Finance Manager Position

• Address the Hiring Manager: Use the company's address for formal introduction.
• Introduction: Briefly state the purpose of the application.
• Qualifications: Highlight relevant experience and skills.
• Interest in Company: Express enthusiasm about working at Varad Textile Ltd.
• Closing: Thank the reader for considering the application, express hope for a positive response, and include a professional sign-off.