أسئلة المحاضرة التاسعة PCM (قبل التعديل)

The process of exchanging information between individuals using symbols, signs, or information; relating and interacting with others; a mutual exchange (dialogue), not a one-sided monologue.

A dynamic process of conveying information (thoughts or feelings) to someone else so that they receive and understand it.

The person delivering a message to a recipient.

The information being conveyed by the sender to the receiver.

The method of transmitting a message.

The process of interpreting the message by the receiver.

The person receiving the message, who may provide feedback.

Communication is based on accuracy, efficiency, and supportiveness to be effective.

Using words to convey a message, it is easily understood.

Communicating without using spoken or written words; using body language, expressions, etc.

Using your face to communicate emotions like smiling, frowning, or yawning.

Using hand movements or body positions to convey a message.

Looking at someone in the eyes while communicating.

The way you hold your body while communicating, like sitting erect or slouching.

The vocal elements of communication that go beyond words, like tone, volume and rhythm.

The space between people when communicating, also known as personal space

Around 70% of communication efforts are misunderstood, misinterpreted, distorted, rejected, or not heard, even within the same language and culture.

Communication skills and evidence-based practice are crucial in modern medicine, as doctors interact with patients who have sensitive needs and require empathetic understanding.

Doctors need training to acquire communication skills, understand patient behavior, and effectively convey information to diverse patients.

Medical interviews can be categorized based on purpose: history taking, breaking bad news, consultations, and obtaining informed consent.

Beyond patient interviews, doctors communicate with nurses, colleagues, researchers, the media, administrators, and the public.

Personal attitudes, such as focusing solely on physical pain and neglecting emotional distress, can hinder effective communication in medicine.

Suffering should not be ignored by clinicians; addressing emotional distress alongside physical pain is essential for patient well-being.

Doctors have a professional responsibility to address both physical pain and emotional distress, recognizing suffering as a crucial aspect of patient care.

Communication is a dynamic process because it involves a series of interactions and feedback loops. Information travels between individuals, constantly adjusting and evolving based on the responses and reactions received. This ongoing exchange ensures that the message is received, understood, and potentially modified.

Effective communication relies on three key pillars: Accuracy, Efficiency, and Supportiveness. Accuracy means conveying information correctly and precisely. Efficiency focuses on delivering the message clearly and concisely, without unnecessary effort. Supportiveness involves being empathetic, respectful, and understanding of the receiver's needs and perspective.

The channel is the medium through which the message travels. It's how information is delivered. This could be spoken words, written text, visual aids, or even body language. The chosen channel impacts how the message is perceived and received.

Decoding is the process of interpreting the message received. It's how the receiver translates the information into their own understanding based on their experiences, knowledge, and assumptions. Effective decoding ensures the message is interpreted correctly.

Feedback is the response you receive after sending a message. It indicates how your message was perceived and understood. Feedback can be verbal (spoken words) or nonverbal (body language, facial expressions) It allows you to clarify, adjust, and confirm your message.

Communication is a two-way street, requiring active participation from both the sender and receiver. It's not a one-sided monologue. It involves listening, understanding, and respectfully sharing information. This exchange helps to build mutual understanding and connection.

Listening is crucial for effective communication. It's not just hearing words, but actively paying attention to the speaker's message, understanding their perspective, and showing genuine interest. Effective listening allows you to respond appropriately and build rapport.

Expressing views and ideas is essential for sharing your perspective, opinions, and information with others. It allows you to contribute to the dialogue and make your voice heard. However, it's important to do so respectfully and effectively, ensuring your message is clear and well-received.

A communication strategy that emphasizes keeping messages short, simple, and easy to understand. This principle is crucial for effective communication, especially in professional settings.

Communication that does not involve spoken or written words. It can include body language, facial expressions, gestures, eye contact, and even physical touch.

Examples of non-verbal communication include: facial expressions, gestures, eye contact, body posture, paralanguage, distance, touch, and appearance.

The distance we feel comfortable maintaining between ourselves and others during communication. It can vary based on culture and relationship.

Although all forms of communication are useful, the spoken word remains the most prevalent and impactful method of conveying information.

Effective communication is essential for building strong relationships, conveying your message clearly, and reducing misunderstandings. It is a crucial skill in both personal and professional life.

All methods of communication are important, but the spoken word is the most widely used.

Effective communication is essential in medicine because it ensures that doctors can accurately understand patient needs, build trust, and provide the best possible care.

Medical interviews can be categorized into four main types: history taking, breaking bad news, consultations, and obtaining informed consent.

Personal attitudes, such as neglecting a patient's emotional distress while focusing solely on physical pain, can hinder effective communication in medicine.

Non-verbal communication, like body language and facial expressions, plays a crucial role in medicine. It can convey empathy, build trust, and help patients feel understood.

Doctors need communication training to acquire essential skills, understand patient behavior, and effectively convey medical information to diverse patients.

Approximately 70% of all communication efforts are misunderstood, misinterpreted, distorted, rejected, or not heard, even within the same language and culture.

Beyond patient interviews, doctors communicate with nurses, colleagues, researchers, the media, administrators, and the public to share information and advocate for their patients.

Suffering can include physical pain, emotional distress, and psychological discomfort. Doctors have a responsibility to acknowledge and address all aspects of their patients' suffering.