Strategic Marketing in Online Retail

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Questions and Answers

What is a key characteristic of niche targeting in modern marketing?

  • Emphasis on broad audience reach
  • Development of generic advertising messages
  • Use of mass marketing techniques
  • Focus on specialized campaigns for smaller segments (correct)

How has SEO impacted marketing strategies according to the discussion of online retail?

  • It eliminates the need for content marketing
  • It focuses solely on pricing strategies
  • It encourages the use of traditional print advertising
  • It optimizes for search engines to discover niche products (correct)

What aspect of marketing is enhanced through personalization in campaigns?

  • Reducing engagement with potential customers
  • Standardizing messaging across all channels
  • Targeting larger, general audience groups
  • Catering to specific preferences of small groups (correct)

Which of the following best reflects the shift in marketing approaches mentioned in the example of online retail?

<p>Shifting focus from mass marketing to specialized long-tail strategies (B)</p> Signup and view all the answers

Which of these factors is a significant impact on marketing in the context of online retail?

<p>Utilization of content marketing to enhance product discovery (B)</p> Signup and view all the answers

What is the primary focus when analyzing competitors' strategies?

<p>Their marketing mix and target markets (B)</p> Signup and view all the answers

Which factor should not be considered when selecting competitors to attack or avoid?

<p>Competitors' historical advertising spend (A)</p> Signup and view all the answers

What is the purpose of competitive simulations in strategic marketing?

<p>To replicate complex business conditions (B)</p> Signup and view all the answers

What does scenario planning primarily analyze?

<p>External factors affecting future outcomes (C)</p> Signup and view all the answers

Which of the following best describes the function of war rooms in competitive intelligence?

<p>Cross-functional collaboration for quick actions (B)</p> Signup and view all the answers

When assessing competitors' strengths and weaknesses, which area is considered least relevant?

<p>Employee job satisfaction (C)</p> Signup and view all the answers

What is a key strategy involved in estimating competitors’ reactions?

<p>Predicting responses to strategic market changes (C)</p> Signup and view all the answers

What type of team typically operates in a war room setting?

<p>Small, full-time multidisciplinary teams (A)</p> Signup and view all the answers

What is a primary goal of crowdsourcing campaigns?

<p>To attract ideas and innovations from external sources (D)</p> Signup and view all the answers

How can external endorsements be utilized in marketing?

<p>To increase perceived credibility and attract customers (A)</p> Signup and view all the answers

Which of the following best describes the concept of 'Blue Ocean strategies'?

<p>Using disruptive innovation to create new markets (B)</p> Signup and view all the answers

What does the term 'business model generation' refer to?

<p>Adapting a company's approach to business to optimize success (D)</p> Signup and view all the answers

What is the role of marketing in crowdsourcing?

<p>To attract external ideas and contributions (D)</p> Signup and view all the answers

Why might a business employ disruptive innovation?

<p>To continuously reinvent and create entirely new markets (A)</p> Signup and view all the answers

Which of the following is NOT a benefit of leveraging external endorsements?

<p>Complete reliance on internal marketing alone (B)</p> Signup and view all the answers

What is meant by 'reinvention' in competitive strategies?

<p>Developing new frameworks to complement existing strategies (C)</p> Signup and view all the answers

What is a primary focus of the module on Market & Competition?

<p>Competitive advantage to stand out and innovate (B)</p> Signup and view all the answers

Which aspect of marketing is highlighted in the module related to customer insights?

<p>Customer intelligence driven by data/AI &amp; human insights (B)</p> Signup and view all the answers

What does the module suggest about responsible marketing?

<p>It includes sustainable and ethical practices. (B)</p> Signup and view all the answers

Which of the following is emphasized as an important trend in modern marketing?

<p>Personalization through data analytics (B)</p> Signup and view all the answers

What innovative approach is explored in the context of emerging technology?

<p>Implementing AI and Gen AI in marketing (D)</p> Signup and view all the answers

What does the course outline suggest about customer centricity?

<p>It emphasizes understanding customer behavior and needs. (C)</p> Signup and view all the answers

In what context is resilient marketing discussed in the module?

<p>In response to frequent economic shifts and crises (A)</p> Signup and view all the answers

Which of the following aspects is included in the basics of marketing strategy?

<p>Step-by-step explanation of marketing foundations (B)</p> Signup and view all the answers

What role does brand purpose play in modern marketing, according to the module?

<p>It drives customer loyalty and market differentiation. (B)</p> Signup and view all the answers

Which topic is associated with the digital and social aspect of marketing?

<p>Strategies for enhancing online customer engagement (C)</p> Signup and view all the answers

What does sustainable competitive advantage refer to?

<p>The ability to maintain an advantage over competitors over time. (D)</p> Signup and view all the answers

Which of the following is NOT an example of competitive advantage?

<p>Inability to adapt (C)</p> Signup and view all the answers

How can smaller firms use competitive advantage effectively?

<p>By challenging dominant players in niche markets. (B)</p> Signup and view all the answers

What effect does brand loyalty have on competitive advantage?

<p>It increases the likelihood of customer retention. (A)</p> Signup and view all the answers

Which statement best describes a competitive strategy that captures market share?

<p>Gain share through distinct product features. (C)</p> Signup and view all the answers

What is a potential outcome of maintaining a competitive advantage?

<p>Sustaining market position despite rivalry. (C)</p> Signup and view all the answers

Which of the following strategies is NOT aligned with creating competitive advantage?

<p>Focusing on niche markets without innovation. (D)</p> Signup and view all the answers

In what way can a dominant firm sustain its competitive advantage?

<p>Through reliance on brand recognition and customer trust. (D)</p> Signup and view all the answers

What competitive strategy focuses on being the most competitive on cost in an entire market?

<p>Cost Leadership (C)</p> Signup and view all the answers

In the framework of differentiation, what aspect is primarily highlighted?

<p>Uniqueness in the eyes of the customer (B)</p> Signup and view all the answers

Which competitive strategy is primarily targeted at a niche specific segment?

<p>Differentiation Focus (C)</p> Signup and view all the answers

What are the three Value Disciplines that provide a competitive advantage according to Treacy and Wiersema?

<p>Operational Excellence, Product Leadership, Customer Intimacy (D)</p> Signup and view all the answers

What is the primary focus of companies that excel in Operational Excellence?

<p>Best cost (B)</p> Signup and view all the answers

What does the 'winner takes it all' principle primarily relate to in competitive strategy?

<p>Retail dynamics (D)</p> Signup and view all the answers

Which of the following best describes the concept of 'Customer Intimacy'?

<p>Understanding and responding to specific customer needs (A)</p> Signup and view all the answers

What is a potential risk of using a single competitive strategy?

<p>Rigidity in responding to market changes (D)</p> Signup and view all the answers

What leads to a competitive advantage in the context of effective strategy combination?

<p>Flexibility in market approaches (B)</p> Signup and view all the answers

In what scenarios might 'Digital disruptors' represent a challenge for traditional industries?

<p>When they compress costs and increase competition (A)</p> Signup and view all the answers

Which of the following strategies is not a part of Treacy and Wiersema's framework?

<p>Market Saturation (C)</p> Signup and view all the answers

What is the focus of Product Leadership within the new competitive strategy model?

<p>Offering the best products (C)</p> Signup and view all the answers

What is meant by 'Best solution' in competitive strategy terms?

<p>Combining efficiency with effectiveness (C)</p> Signup and view all the answers

Flashcards

Competitive advantage

The special factors that make a company better than its competitors in a specific market.

Sustainable Competitive Advantage

A competitive advantage that allows a company to maintain its edge over competitors for an extended period of time.

Concentrated market

A type of market where there are very few players, giving the company a lot of power to influence decisions.

Competitive market

A type of market where there are many companies competing, making it harder to stand out.

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Differentiation

A strategy in which a company focuses on providing products or services that are different from competitors and meet the needs of a specific group of customers.

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Cost leadership

A strategy where a company focuses on being the lowest cost provider in a specific market, offering the most competitive prices.

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Focus strategy

A strategy where a company focuses on being the best at something in the market, such as having the highest quality, the best service, or the most innovative products.

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Growth strategy

A strategy in which a company expands its existing business into new markets or product lines.

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Competitor analysis

Understanding your competitor's strengths and weaknesses by analyzing their resources, capabilities, and past performance.

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Competitor strategy analysis

Studying competitors' marketing strategies, including target markets, positioning, marketing mix, and value propositions.

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Competitor reaction estimation

Predicting how competitors might react to your strategic moves or market changes, such as new products or pricing adjustments.

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Competitor selection

Choosing which competitors to directly compete with and which to avoid, based on factors like position and potential retaliation.

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Competitive intelligence

A dedicated team that monitors and analyzes competitor activity, market trends, and other relevant information.

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Scenario planning

A method of analyzing potential future scenarios and their implications for your business.

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Competitive simulation

A structured simulation that replicates real-world business conditions, allowing participants to test strategies and learn from the experience.

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War room

A dedicated team that works full-time to quickly adapt strategies in response to market changes.

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Niche Targeting

Refers to a strategy where businesses focus on specific, smaller customer segments with unique needs and preferences instead of targeting a large, general audience.

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Shifting from mass marketing to specialized campaigns

Shifting from broad marketing efforts to targeted campaigns designed to attract a specific group of customers.

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SEO/Content Marketing for Niche Products

Optimizing content and website structure to rank higher in search engine results for specific keywords, especially those related to particular products or services.

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Personalization of Campaigns

Ability to tailor marketing campaigns to individual customer preferences and behaviors based on their specific interests and past interactions.

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Shifting from Mass Marketing to Niche Targeting

The strategic shift in marketing from a broad approach to a more focused and targeted approach, specifically addressing the needs of specialized customer groups within long tail markets.

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Marketing Strategy

The continuous process of understanding and adapting to the ever-changing market landscape and customer needs to achieve competitive advantage.

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Competitive Analysis

The process of identifying, analyzing, and understanding the competitive landscape to gain insights into competitors' strengths, weaknesses, and strategies.

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Brand Positioning

The process of developing a unique and compelling brand identity that resonates with target customers, communicates company values, and differentiates it from competitors.

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Customer Centricity

It's about attracting and retaining customers by understanding their needs, preferences, and behaviors and delivering exceptional experiences.

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Market Research

The analysis of market trends, customer behavior, and competitor strategies through data collection, analysis, and research to identify opportunities and challenges.

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Market Monitoring

The ongoing process of tracking, analyzing, and responding to market trends and changes to stay ahead of competition.

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Marketing Channel Selection

The process of identifying, evaluating, and selecting various marketing channels to reach target customers effectively.

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Marketing Message Integration

The process of creating and delivering a cohesive marketing message across all channels to ensure consistency and brand recognition.

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Marketing Optimization

The process of continually adjusting marketing strategies and tactics based on feedback, data, and market dynamics.

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Crowdsourcing Campaigns

Using marketing to attract ideas and innovations from external sources like open contests.

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Leveraging External Endorsements

Leveraging the trust and credibility of external contributors to attract new customers.

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Reinvention

Creating entirely new markets using disruptive innovation.

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Blue Ocean Strategies

Strategies that focus on creating uncontested market space.

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Business Model Generation

A framework that defines the logic of how a company creates, delivers, and captures value.

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Competitive Strategies

Strategies that aim to stay ahead of the competition by constantly innovating.

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Disruptive Innovation

A type of innovation that disrupts existing markets by creating a new value network.

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New Strategic Thinking

A set of new approaches to strategic thinking that complements existing frameworks.

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Cost Leadership (Broad)

A competitive strategy focusing on achieving the lowest costs across an entire market, often achieved through scale, efficiency, and cost optimization.

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Differentiation (Broad)

A competitive strategy focused on offering distinct and unique products or services that appeal to the majority of customers in a market, often achieved through superior quality, features, or customer service.

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Cost Focus (Narrow)

A competitive strategy focused on achieving the lowest costs within a specific segment or niche of the market, often by catering to the needs of a particular customer group.

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Differentiation Focus (Narrow)

A competitive strategy focused on offering distinct and unique products or services within a specific segment or niche of the market, often by catering to specialized customer needs or preferences.

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Product Leadership

A competitive strategy that prioritizes continuously developing and offering the 'best' product in the market, often through relentless innovation and leading-edge technology.

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Operational Excellence

A competitive strategy focused on achieving the most efficient operations, aiming to deliver products or services at the lowest possible cost.

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Customer Intimacy

A competitive strategy centered on building deep relationships with individual customers, understanding their needs, and delivering personalized and tailored solutions.

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Best Cost Provider

A competitive strategy that combines elements of both cost leadership and differentiation, aiming to deliver both low prices and high-quality products or services.

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Best Solution Provider

A competitive strategy focused on delivering a comprehensive and tailored solution to complex customer needs, often by integrating various products, services, and expertise.

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Digital Disruptors

A model of market competition characterized by rapid innovation, disruptive technology, and the emergence of new players who challenge established industries.

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The Winner Takes It All

A competitive strategy that emphasizes creating a strong brand image and value proposition to attract a large share of the market, often through economies of scale and aggressive marketing.

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Attacked by a Thousand Ants

A competitive strategy where numerous smaller players, often digital startups, compete for market share by targeting specific segments, customer needs, or price points.

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Compressing Costs

A competitive strategy designed to streamline operations, reduce costs, and improve efficiency across the entire value chain, often by leveraging technology and automation.

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New Competitive Strategy Thinking

A competitive strategy that involves adapting and evolving in response to a dynamic environment, leveraging new technologies, and incorporating a range of competitive approaches to maintain a competitive advantage.

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Study Notes

IHEC Strategic Marketing - Market & Competition (2024-2025)

  • Course outline covers a history of marketing, marketing strategy, customer centricity, research & insights, market & competition, brand & purpose, responsible digital & social marketing, emerging technology, and agile marketing.
  • Task: Align research methods (data and design) with examples like consumer surveys, expert interviews, and field trials.
  • Nike's challenges: Lifestyle franchises under pressure, digital challenges in North America, highly competitive markets in regions like China, and disjointed, non-collaborative partnerships leading to a lack of short-term innovation.
  • New competitors: Boutique brands like On Running, Hoka, and Allbirds, along with regional rivals such as Li-Ning and Anta (with ~10% and ~15% market share respectively).
  • Task: Students are to brainstorm one new product innovation for a sneaker business, comparing methods with and without AI or Generative AI.
  • Recent Nike Innovation: Creation of the unreal, Air Footwear.
  • Competitive Strategy, Competitive Advantage, and Innovation: Different competitive moves vary depending on firm position (leader, challenger, follower, niche).
  • Competitive Insights: Competitive intelligence is crucial in monitoring competitors, studying their goals, strategies, and assessing strengths and weaknesses. Predicting competitor reactions is also important.
  • Competitive Strategies: Competitive moves impact how firms reach the market, categorized by moves to gain market share and protect current positions.
  • Market Structures: Concentrated markets (oligopoly/monopoly) have fewer firms, while competitive markets have numerous companies offering similar products.
  • Competitive Advantage: A firm gains advantage via differentiation, low cost, or a niche market segment. Sustainable competitive advantage is maintained across time.
  • Competitive Strategies - Evolution (1985): Porter's generic strategies (Cost Leadership/Differentiation, Cost Focus/Differentiation Focus).
  • Competitive Strategies - Evolution (1995): A more detailed model outlining Operational Excellence, Product Leadership, and Customer Intimacy.
  • Competitive Strategies - Evolution (~1995-2005): The emergence of digital disruptors and changes in market dynamics.
  • Competitive Strategies - Evolution (2005-2010): Focus on greater agility and dynamic changes to the competitive environment. Strategic thinking is adjusted accordingly.
  • Blue Ocean Strategy: Creating new market spaces, avoiding competition in existing markets by innovating to create new value for both businesses and customers.
    • Key differences between Red and Blue Ocean Strategy.
    • Value Innovation: Creating a leap in value for both buyers and the company (differentiation, low cost).
    • Four Action Framework: Method for systematically exploring how to create new value for customers while keeping costs low.
  • Blue Ocean Strategy - Marvel case: Shift of target audience from children to college students, prioritizing storytelling and relatable human characters for innovation and increased appeal.
    • Four Action Framework for Marvel example.
  • Blue Ocean Strategy - citizenM case: Eliminating aspects of traditional hotels (concierge service, individual rooms, traditional check-in) to create a new market geared towards young professionals.
  • Blue Ocean Strategy - Three tiers of non-consumers
    • Tier 1: Soon-to-be consumers, near existing market
    • Tier 2: Refusing consumers, actively rejecting the current market
    • Tier 3: Unexplored consumers, in altogether different markets.
  • Case Study: E-learning Market in 2021
    • Key players: Udemy, Coursera, Masterclass;
    • Experiences & competitive advantages of each.
  • Business Model Generation: Defines and explains the rationale for how organizations create, deliver, and capture value.
    • Components: Key activities, Key partners, Customer segments, Customer relationships, Value proposition, Channels, Revenue streams, and Cost structure
    • Key patterns: Unbundled business models, Long tail business models, Multi-sided platforms, and Free/Freemium models
  • Links to videos included (for additional context).

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