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Questions and Answers
What is the definition of business process reengineering (BPR)?
What is the definition of business process reengineering (BPR)?
- A standardized set of activities that accomplish a specific task, such as processing a customer’s order
- The activity of creating a detailed flow chart or process map of a work process
- The tasks, activities, and responsibilities required to execute each step in a business process
- The analysis and redesign of workflow within and between enterprises (correct)
What is the role of supply chain management (SCM) in business?
What is the role of supply chain management (SCM) in business?
- Analysis and redesign of workflow within and between enterprises
- Undertaking high profile strategic initiatives
- Creating a detailed flow chart or process map of a work process
- Managing the flow of goods and services (correct)
What is the purpose of customer relationship management (CRM) systems?
What is the purpose of customer relationship management (CRM) systems?
- Understanding and serving the needs of customers (correct)
- Minimizing costs and streamlining business processes
- Managing the flow of goods and services
- Creating a detailed flow chart or process map of a work process
What does enterprise resource planning (ERP) systems prioritize?
What does enterprise resource planning (ERP) systems prioritize?
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What is the main goal of business process modeling (or mapping)?
What is the main goal of business process modeling (or mapping)?
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