Strategic Business Initiatives Quiz
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Questions and Answers

What is the definition of business process reengineering (BPR)?

  • A standardized set of activities that accomplish a specific task, such as processing a customer’s order
  • The activity of creating a detailed flow chart or process map of a work process
  • The tasks, activities, and responsibilities required to execute each step in a business process
  • The analysis and redesign of workflow within and between enterprises (correct)

    • What is the role of supply chain management (SCM) in business?

  • Analysis and redesign of workflow within and between enterprises
  • Undertaking high profile strategic initiatives
  • Creating a detailed flow chart or process map of a work process
  • Managing the flow of goods and services (correct)

    • What is the purpose of customer relationship management (CRM) systems?

  • Understanding and serving the needs of customers (correct)
  • Minimizing costs and streamlining business processes
  • Managing the flow of goods and services
  • Creating a detailed flow chart or process map of a work process

    • What does enterprise resource planning (ERP) systems prioritize?

    <p>Integrating internal and external management information across an entire organization</p> Signup and view all the answers

    What is the main goal of business process modeling (or mapping)?

    <p>Creating a detailed flow chart or process map of a work process</p> Signup and view all the answers

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