Starbucks Customer Support Cycle Quiz & Flashcards

Questions and Answers

What does the Customer Support Role create?

Inspired moments for customers throughout the store, keeps store organized, clean, and fully stocked.

In what ways does the customer support role support a clean, safe, and welcoming environment? (Select all that apply)

2-hour smallwares timer (correct)

Clean plays

Cycle task list (correct)

Customer support cycle (correct)

What does it mean that the customer support cycle is flexible?

Connecting with customers is always the priority over tasks.

What are some tasks you might perform while flexing the customer support cycle?

Help with a customer order, assist customers with retail, clean a spill, prepare a coffee traveler, run a corrected order out to a customer, complete any assigned tasks. Signup and view all the answers

What are the 4 main steps of the customer support cycle?

Check cafe Signup and view all the answers

How long should you set the timer for brewing coffee if there are 3 coffees available?

10 minutes Signup and view all the answers

What should be restocked according to the customer support role?

High use items like ice, cup sleeves, and espresso beans. Signup and view all the answers

What does it mean when the timer goes off?

You must start the cycle all over again. Signup and view all the answers

What are the two types of restocking signals?

Beverage ingredient signals Signup and view all the answers

What indicates a beverage ingredient signal?

The empty bottle or cap of the item that needs to be replaced. Signup and view all the answers

What are paper supply signals?

Indicated on a till tag that is labeled with the item, quantity, and location. Signup and view all the answers

What are the types of stock mentioned?

Back stock Signup and view all the answers

What is back stock?

Supplies kept in the back of the store; used to restock front stock. Signup and view all the answers

Where is front stock kept?

In front of the store. Signup and view all the answers

What does point of use stock mean?

Supplies by the register or the espresso bar; means the stock is located where it's used. Signup and view all the answers

How often should surfaces and tools be cleaned and sanitized?

Every 2 hours. Signup and view all the answers

What is important about coffee urn cleaning?

Shuttles, servers, and air pots must be cleaned carefully to ensure no customer is served cleaning chemicals. Signup and view all the answers

What are potentially hazardous foods?

Foods that require temperature control for safety. Signup and view all the answers

What is the food temperature danger zone?

Exists between 41 F and 140 F; bacteria can grow rapidly in this zone. Signup and view all the answers

In what order should food be put away when delivery is received?

All of the above Signup and view all the answers

What temperature must carafes at the condiment bar be kept at?

41 degrees. Signup and view all the answers

Study Notes

Customer Support Role

Creates inspired moments for customers, ensuring a welcoming atmosphere.
Maintains organization, cleanliness, and stock levels throughout the store.

Supporting a Welcoming Environment

Utilizes the customer support cycle to enhance the experience.
Implements a cycle task list for efficient operations.
Uses a 2-hour smallwares timer for cleaning and restocking tasks.
Engages with duties from the operations station.
Regularly cleans play areas and other customer spaces.

Customer Support Cycle

Flexibility in the cycle prioritizes connecting with customers over completing tasks.

Actions in the Customer Support Cycle

Responsibilities include assisting with orders, retail help, cleaning spills, preparing coffee travelers, correcting orders, and completing assigned tasks.

Main Steps of the Customer Support Cycle

Brewing coffee, restocking items, checking the café, and performing cycle tasks.

Brewing Coffee Guidelines

Coffee brewing times vary based on available coffees:
- 4 coffees = 8 minutes
- 3 coffees = 10 minutes
- 2 coffees = 15 minutes
- 1 coffee = 30 minutes

Restocking Procedures

Focus on high-use items such as ice, cup sleeves, and espresso beans, responding to signals indicating restocking needs.

Signal Management

Restocking signals include beverage ingredient signals (empty bottles/caps) and paper supply signals (marked on till tags with item details).

Types of Stock

Back stock: Supplies stored in the back for future restocking.
Front stock: Supplies readily available at the front of the store.
Point of use stock: Items placed near their use locations (e.g., cups by the register).

Cleaning and Sanitation Protocols

Surfaces and tools must be cleaned and sanitized every 2 hours.
Coffee urns require careful cleaning to avoid chemical contamination; rinse at least three times.

Food Safety Standards

Potentially hazardous foods need temperature control for safety.
Food temperature danger zone is between 41°F and 140°F, where bacteria can proliferate.

Food Storage Order

Chilled food and dairy should be stored in the refrigerator immediately.
Frozen food should be placed in the freezer next.
Dry goods are put away last.

Condiment Bar Guidelines

Carafes at the condiment bar must be maintained at 41°F; pre-chilling is essential for safety.

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Description

Test your knowledge on the Customer Support role of a Barista at Starbucks with these flashcards. Learn about maintaining a clean and welcoming environment while providing inspired customer experiences. This quiz will help you reinforce key concepts and practices essential for excelling in this role.

Starbucks Training: Customer Support Barista