Questions and Answers
What does the Customer Support Role create?
Inspired moments for customers throughout the store, keeps store organized, clean, and fully stocked.
In what ways does the customer support role support a clean, safe, and welcoming environment? (Select all that apply)
What does it mean that the customer support cycle is flexible?
Connecting with customers is always the priority over tasks.
What are some tasks you might perform while flexing the customer support cycle?
Signup and view all the answers
What are the 4 main steps of the customer support cycle?
Signup and view all the answers
How long should you set the timer for brewing coffee if there are 3 coffees available?
Signup and view all the answers
What should be restocked according to the customer support role?
Signup and view all the answers
What does it mean when the timer goes off?
Signup and view all the answers
What are the two types of restocking signals?
Signup and view all the answers
What indicates a beverage ingredient signal?
Signup and view all the answers
What are paper supply signals?
Signup and view all the answers
What are the types of stock mentioned?
Signup and view all the answers
What is back stock?
Signup and view all the answers
Where is front stock kept?
Signup and view all the answers
What does point of use stock mean?
Signup and view all the answers
How often should surfaces and tools be cleaned and sanitized?
Signup and view all the answers
What is important about coffee urn cleaning?
Signup and view all the answers
What are potentially hazardous foods?
Signup and view all the answers
What is the food temperature danger zone?
Signup and view all the answers
In what order should food be put away when delivery is received?
Signup and view all the answers
What temperature must carafes at the condiment bar be kept at?
Signup and view all the answers
Study Notes
Customer Support Role
- Creates inspired moments for customers, ensuring a welcoming atmosphere.
- Maintains organization, cleanliness, and stock levels throughout the store.
Supporting a Welcoming Environment
- Utilizes the customer support cycle to enhance the experience.
- Implements a cycle task list for efficient operations.
- Uses a 2-hour smallwares timer for cleaning and restocking tasks.
- Engages with duties from the operations station.
- Regularly cleans play areas and other customer spaces.
Customer Support Cycle
- Flexibility in the cycle prioritizes connecting with customers over completing tasks.
Actions in the Customer Support Cycle
- Responsibilities include assisting with orders, retail help, cleaning spills, preparing coffee travelers, correcting orders, and completing assigned tasks.
Main Steps of the Customer Support Cycle
- Brewing coffee, restocking items, checking the café, and performing cycle tasks.
Brewing Coffee Guidelines
- Coffee brewing times vary based on available coffees:
- 4 coffees = 8 minutes
- 3 coffees = 10 minutes
- 2 coffees = 15 minutes
- 1 coffee = 30 minutes
Restocking Procedures
- Focus on high-use items such as ice, cup sleeves, and espresso beans, responding to signals indicating restocking needs.
Signal Management
- Restocking signals include beverage ingredient signals (empty bottles/caps) and paper supply signals (marked on till tags with item details).
Types of Stock
- Back stock: Supplies stored in the back for future restocking.
- Front stock: Supplies readily available at the front of the store.
- Point of use stock: Items placed near their use locations (e.g., cups by the register).
Cleaning and Sanitation Protocols
- Surfaces and tools must be cleaned and sanitized every 2 hours.
- Coffee urns require careful cleaning to avoid chemical contamination; rinse at least three times.
Food Safety Standards
- Potentially hazardous foods need temperature control for safety.
- Food temperature danger zone is between 41°F and 140°F, where bacteria can proliferate.
Food Storage Order
- Chilled food and dairy should be stored in the refrigerator immediately.
- Frozen food should be placed in the freezer next.
- Dry goods are put away last.
Condiment Bar Guidelines
- Carafes at the condiment bar must be maintained at 41°F; pre-chilling is essential for safety.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge on the Customer Support role of a Barista at Starbucks with these flashcards. Learn about maintaining a clean and welcoming environment while providing inspired customer experiences. This quiz will help you reinforce key concepts and practices essential for excelling in this role.