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Questions and Answers
What issue does the customer have with his recent purchase?
What issue does the customer have with his recent purchase?
- The scarf he bought is too expensive.
- The scarf he bought is of poor quality.
- The scarf he received is the wrong color. (correct)
- The scarf he ordered is out of stock.
When does the customer need the correct scarf by?
When does the customer need the correct scarf by?
- Next week
- In a few days
- Tonight (correct)
- Next month
What is the customer's concern with the wrong scarf?
What is the customer's concern with the wrong scarf?
- He is not sure if his wife will like the wrong color.
- He is concerned about the difficulty in returning the wrong scarf.
- He is worried about the return policy.
- He is unsure what to do in this situation. (correct)
How did the customer purchase the scarf?
How did the customer purchase the scarf?
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What is the customer's emotional state during the call?
What is the customer's emotional state during the call?
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