Parker Scarves Customer Support
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Questions and Answers

What issue does the customer have with his recent purchase?

  • The scarf he bought is too expensive.
  • The scarf he bought is of poor quality.
  • The scarf he received is the wrong color. (correct)
  • The scarf he ordered is out of stock.

    • When does the customer need the correct scarf by?

  • Next week
  • In a few days
  • Tonight (correct)
  • Next month

    • What is the customer's concern with the wrong scarf?

  • He is not sure if his wife will like the wrong color.
  • He is concerned about the difficulty in returning the wrong scarf.
  • He is worried about the return policy.
  • He is unsure what to do in this situation. (correct)

    • How did the customer purchase the scarf?

    <p>He bought it online.</p> Signup and view all the answers

    What is the customer's emotional state during the call?

    <p>He is upset but polite.</p> Signup and view all the answers

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