Active Listening for Customer Support
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Questions and Answers

When trying to understand how to help a customer, what should you listen for?

  • The weather forecast for the day
  • The latest industry news
  • Their specific needs and concerns (correct)
  • Their favorite music genre

    • What is an important factor to consider when trying to help a customer?

  • Their previous purchase history (correct)
  • Their favorite color
  • The latest fashion trends
  • Their pet's name

    • Why is active listening important when assisting a customer?

  • To dominate the conversation and steer it in a desired direction
  • To fully understand their requirements and provide effective solutions (correct)
  • To showcase one's own speaking skills
  • To multitask and work on other tasks simultaneously

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