St. Johns Fire District: Incident Reporting & Quality Review

Questions and Answers

What is the purpose of the Incident Reporting & Quality Review policy?

To outline the benefits for the fire district employees.

To describe the emergency response protocols.

To set the minimum requirements for incident reporting by the St. Johns Fire District. (correct)

To establish the procedures for hiring new firefighters.

Who is responsible for the timely completion of incident reports?

The Chief Officer

The City Mayor

The Firefighter on duty

The Incident Commander (correct)

Which type of reports requires chief officer approval before being left incomplete past the end of the shift?

Public service function reports

Accident reports

Structure fire reports and medical emergencies (correct)

Training reports

Which software is used for documenting all incidents?

Image Trend Signup and view all the answers

When should all incident reports generally be completed?

During the shift of occurrence Signup and view all the answers

Who reviews all reports for their assigned battalion?

The on-duty Battalion Chief (or acting) Signup and view all the answers

What type of activities are NOT assigned an incident number?

Smoke detector installations and public service functions Signup and view all the answers

What information must be included in the incident report?

All required fields in the software and information obtained at the scene Signup and view all the answers

Which reports should be completed on the shift of occurrence?

Structure fire reports and medical emergencies Signup and view all the answers

What is the objective of the incident reporting and quality assurance review policy?

To have a standardized process for incident reporting and quality assurance review Signup and view all the answers

What specific information must be gathered at fire incidents?

Origin, cause, and dollar loss Signup and view all the answers

Who reviews the origin, cause, and other causal information for accuracy?

Fire Marshal's office Signup and view all the answers

What should be done if the cause and origin of a fire are undetermined?

Notify the NFIRS program manager and Fire Marshal in writing Signup and view all the answers

Who should complete the unit narrative?

The company officer (or acting) of that unit Signup and view all the answers

What storage system does the St. John’s Fire District use for NFIRS incident reports?

ImageTrend Records Management System (RMS) Signup and view all the answers

Why is it critical that NFIRS incident reports be completed accurately and thoroughly?

To make staffing and resource allocation decisions Signup and view all the answers

How many reviews are performed on NFIRS incident reports to ensure accuracy?

Three Signup and view all the answers

What should be done with the patient care record in medical incidents?

It should be entered correctly and accurately Signup and view all the answers

Who is responsible for making sure that property owner and occupant information is recorded during fire incidents?

Members completing the reports Signup and view all the answers

Is confidentiality important when dealing with medical incidents?

Yes, confidentiality and privacy are crucial Signup and view all the answers

Who is responsible for reviewing all NFIRS incident reports at the assigned station?

Company Officer Signup and view all the answers

What specific field should be reviewed for aiding accurate data collection in NFIRS reports?

Aid Given or Received Signup and view all the answers

Which field is NOT mentioned as a primary focus for the Company Officer during report reviews?

Weather Condition Signup and view all the answers

Who ensures that incident reports are completed in a timely manner for their battalion?

Battalion Chief Signup and view all the answers

When should incident reports be completed according to the Level 2 Review?

During the same tour in which the incident occurred Signup and view all the answers

What should the reviewer do if issues are identified during a Level 2 Review?

Change the status to 'Needs Revision' and click the 'message' button Signup and view all the answers

Which fields are to be reviewed specifically for completeness by the Company Officer?

Shift, Aid Given or Received, Incident Type Signup and view all the answers

According to SOG 200.07, what additional incident reports need to be reviewed for medical incidents?

Patient care reports Signup and view all the answers

Which message types can be chosen if a report needs revision during a Level 2 Review?

Documentation or Protocol Deviation Signup and view all the answers

What module should be included in the Level 1 Review handled by Company Officers?

Fire and Structure Fire Modules Signup and view all the answers

Who is responsible for completing a formal monthly quality improvement review for NFIRS incident reports?

NFIRS Program Manager Signup and view all the answers

Which incidents are subject to a formal Level 3 review?

All fire incidents Signup and view all the answers

What should the message 'To:' be addressed to?

The original report writer Signup and view all the answers

What status is given once a Level 3 review is completed?

Admin QA Complete Signup and view all the answers

Who must complete all outstanding incident reports before going off-duty?

Personnel Signup and view all the answers

Which office is responsible for reviewing NFIRS series 100 (Fire) incidents?

Fire Marshal's Office Signup and view all the answers

What must personnel include in their message to the report author?

Notes or description of the issue Signup and view all the answers

If authorized to leave a report incomplete, who must give this authorization?

On-duty Battalion Chief or NFIRS Program Manager Signup and view all the answers

What type of incidents does the Fire Marshal's office review for accuracy?

Fire incidents Signup and view all the answers

Which of the following is not one of the NFIRS incident types subject to Level 3 review?

All medical emergencies Signup and view all the answers

Study Notes

Incident Reporting

All incidents, regardless of duration or emergent status, will be assigned an incident number and reported in the Fire District's record management software.
Smoke detector installations and public service functions are not assigned an incident number, but logged as an activity under the appropriate classification.

Incident Reporting - General Guidelines

Incident reports should be completed during the shift of occurrence, unless extenuating circumstances are present.
The incident commander is responsible for timely completion of the report.
The on-duty Battalion Chief (or acting) should review all reports for their assigned battalion submitted during their tour of duty.
Structure fire reports and medical emergencies should be completed on the shift of occurrence for citizen and medical control access.
Chief officer approval is required prior to leaving one of the above-listed reports incomplete past the end of the shift.

Fire Incidents

Incident commanders should gather information on origin, cause, and dollar loss at fire incidents.
Property owner and occupant information must be recorded.
Origin, cause, and other causal information should be reviewed by the Fire Marshal's office for accuracy.
If cause and origin are unknown, they should be listed as "undetermined."
Unit narratives should be completed by the company officer (or acting) of each unit, including specific actions taken.

Medical Incidents

Medical incidents require strict privacy and confidentiality when dealing with personal information.
Emergency Medical Technicians (EMT) and company officers should ensure patient care records are entered correctly and accurately.

Review Process

The review process is three-tiered:
- Level 1 Review: Company Officers review NFIRS incident reports for completeness and accuracy.
- Level 2 Review: On-duty Battalion Chiefs (or acting) review incident reports for completeness and accuracy, focusing on specific fields.
- Level 3 Review: NFIRS Program Manager completes a formal monthly quality improvement review of NFIRS incident reports.

Level 1 Review

Company Officers should pay particular attention to the following fields:
- Aid Given or Received
- Specific Property Use
- Incident Type
- Shift
- Number of Alarms
- Response Times
- Actions Taken
- Units and Personnel
- Estimated Dollar Loss and Value
- Incident Narrative
- Fire and Structure Fire Modules

Level 2 Review

Battalion Chiefs (or acting) should review incident reports for completeness and accuracy.
Reports should be completed during the same tour in which they occurred.
Upon completion of the Level 2 Review, the Battalion Chief (or acting) shall change the status of the incident report to "Needs Revision" or "QA Complete."

Level 3 Review

The NFIRS Program Manager reviews NFIRS incident reports, focusing on specific incident types, including:
- Fire incidents
- Hazardous materials incidents
- Rescue incidents
- Marine incidents
- Other incidents at the discretion of the NFIRS Program Manager
Once the Level 3 review is completed, the incident status shall be changed to "Admin QA Complete."

Fire Marshal Review

The Fire Marshal's office reviews NFIRS series 100 (Fire) incidents to ensure accuracy with:
- Cause
- Origin
- Content loss / value
- Property loss / value

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Description

This quiz covers the standard operating guidelines for incident reporting and quality review in the St. Johns Fire District. It outlines the minimum requirements for reporting incidents and the process for quality assurance review.