Podcast
Questions and Answers
What is the purpose of the Incident Reporting & Quality Review policy?
What is the purpose of the Incident Reporting & Quality Review policy?
- To outline the benefits for the fire district employees.
- To describe the emergency response protocols.
- To set the minimum requirements for incident reporting by the St. Johns Fire District. (correct)
- To establish the procedures for hiring new firefighters.
Who is responsible for the timely completion of incident reports?
Who is responsible for the timely completion of incident reports?
- The Chief Officer
- The City Mayor
- The Firefighter on duty
- The Incident Commander (correct)
Which type of reports requires chief officer approval before being left incomplete past the end of the shift?
Which type of reports requires chief officer approval before being left incomplete past the end of the shift?
- Public service function reports
- Accident reports
- Structure fire reports and medical emergencies (correct)
- Training reports
Which software is used for documenting all incidents?
Which software is used for documenting all incidents?
When should all incident reports generally be completed?
When should all incident reports generally be completed?
Who reviews all reports for their assigned battalion?
Who reviews all reports for their assigned battalion?
What type of activities are NOT assigned an incident number?
What type of activities are NOT assigned an incident number?
What information must be included in the incident report?
What information must be included in the incident report?
Which reports should be completed on the shift of occurrence?
Which reports should be completed on the shift of occurrence?
What is the objective of the incident reporting and quality assurance review policy?
What is the objective of the incident reporting and quality assurance review policy?
What specific information must be gathered at fire incidents?
What specific information must be gathered at fire incidents?
Who reviews the origin, cause, and other causal information for accuracy?
Who reviews the origin, cause, and other causal information for accuracy?
What should be done if the cause and origin of a fire are undetermined?
What should be done if the cause and origin of a fire are undetermined?
Who should complete the unit narrative?
Who should complete the unit narrative?
What storage system does the St. John’s Fire District use for NFIRS incident reports?
What storage system does the St. John’s Fire District use for NFIRS incident reports?
Why is it critical that NFIRS incident reports be completed accurately and thoroughly?
Why is it critical that NFIRS incident reports be completed accurately and thoroughly?
How many reviews are performed on NFIRS incident reports to ensure accuracy?
How many reviews are performed on NFIRS incident reports to ensure accuracy?
What should be done with the patient care record in medical incidents?
What should be done with the patient care record in medical incidents?
Who is responsible for making sure that property owner and occupant information is recorded during fire incidents?
Who is responsible for making sure that property owner and occupant information is recorded during fire incidents?
Is confidentiality important when dealing with medical incidents?
Is confidentiality important when dealing with medical incidents?
Who is responsible for reviewing all NFIRS incident reports at the assigned station?
Who is responsible for reviewing all NFIRS incident reports at the assigned station?
What specific field should be reviewed for aiding accurate data collection in NFIRS reports?
What specific field should be reviewed for aiding accurate data collection in NFIRS reports?
Which field is NOT mentioned as a primary focus for the Company Officer during report reviews?
Which field is NOT mentioned as a primary focus for the Company Officer during report reviews?
Who ensures that incident reports are completed in a timely manner for their battalion?
Who ensures that incident reports are completed in a timely manner for their battalion?
When should incident reports be completed according to the Level 2 Review?
When should incident reports be completed according to the Level 2 Review?
What should the reviewer do if issues are identified during a Level 2 Review?
What should the reviewer do if issues are identified during a Level 2 Review?
Which fields are to be reviewed specifically for completeness by the Company Officer?
Which fields are to be reviewed specifically for completeness by the Company Officer?
According to SOG 200.07, what additional incident reports need to be reviewed for medical incidents?
According to SOG 200.07, what additional incident reports need to be reviewed for medical incidents?
Which message types can be chosen if a report needs revision during a Level 2 Review?
Which message types can be chosen if a report needs revision during a Level 2 Review?
What module should be included in the Level 1 Review handled by Company Officers?
What module should be included in the Level 1 Review handled by Company Officers?
Who is responsible for completing a formal monthly quality improvement review for NFIRS incident reports?
Who is responsible for completing a formal monthly quality improvement review for NFIRS incident reports?
Which incidents are subject to a formal Level 3 review?
Which incidents are subject to a formal Level 3 review?
What should the message 'To:' be addressed to?
What should the message 'To:' be addressed to?
What status is given once a Level 3 review is completed?
What status is given once a Level 3 review is completed?
Who must complete all outstanding incident reports before going off-duty?
Who must complete all outstanding incident reports before going off-duty?
Which office is responsible for reviewing NFIRS series 100 (Fire) incidents?
Which office is responsible for reviewing NFIRS series 100 (Fire) incidents?
What must personnel include in their message to the report author?
What must personnel include in their message to the report author?
If authorized to leave a report incomplete, who must give this authorization?
If authorized to leave a report incomplete, who must give this authorization?
What type of incidents does the Fire Marshal's office review for accuracy?
What type of incidents does the Fire Marshal's office review for accuracy?
Which of the following is not one of the NFIRS incident types subject to Level 3 review?
Which of the following is not one of the NFIRS incident types subject to Level 3 review?
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Study Notes
Incident Reporting
- All incidents, regardless of duration or emergent status, will be assigned an incident number and reported in the Fire District's record management software.
- Smoke detector installations and public service functions are not assigned an incident number, but logged as an activity under the appropriate classification.
Incident Reporting - General Guidelines
- Incident reports should be completed during the shift of occurrence, unless extenuating circumstances are present.
- The incident commander is responsible for timely completion of the report.
- The on-duty Battalion Chief (or acting) should review all reports for their assigned battalion submitted during their tour of duty.
- Structure fire reports and medical emergencies should be completed on the shift of occurrence for citizen and medical control access.
- Chief officer approval is required prior to leaving one of the above-listed reports incomplete past the end of the shift.
Fire Incidents
- Incident commanders should gather information on origin, cause, and dollar loss at fire incidents.
- Property owner and occupant information must be recorded.
- Origin, cause, and other causal information should be reviewed by the Fire Marshal's office for accuracy.
- If cause and origin are unknown, they should be listed as "undetermined."
- Unit narratives should be completed by the company officer (or acting) of each unit, including specific actions taken.
Medical Incidents
- Medical incidents require strict privacy and confidentiality when dealing with personal information.
- Emergency Medical Technicians (EMT) and company officers should ensure patient care records are entered correctly and accurately.
Review Process
- The review process is three-tiered:
- Level 1 Review: Company Officers review NFIRS incident reports for completeness and accuracy.
- Level 2 Review: On-duty Battalion Chiefs (or acting) review incident reports for completeness and accuracy, focusing on specific fields.
- Level 3 Review: NFIRS Program Manager completes a formal monthly quality improvement review of NFIRS incident reports.
Level 1 Review
- Company Officers should pay particular attention to the following fields:
- Aid Given or Received
- Specific Property Use
- Incident Type
- Shift
- Number of Alarms
- Response Times
- Actions Taken
- Units and Personnel
- Estimated Dollar Loss and Value
- Incident Narrative
- Fire and Structure Fire Modules
Level 2 Review
- Battalion Chiefs (or acting) should review incident reports for completeness and accuracy.
- Reports should be completed during the same tour in which they occurred.
- Upon completion of the Level 2 Review, the Battalion Chief (or acting) shall change the status of the incident report to "Needs Revision" or "QA Complete."
Level 3 Review
- The NFIRS Program Manager reviews NFIRS incident reports, focusing on specific incident types, including:
- Fire incidents
- Hazardous materials incidents
- Rescue incidents
- Marine incidents
- Other incidents at the discretion of the NFIRS Program Manager
- Once the Level 3 review is completed, the incident status shall be changed to "Admin QA Complete."
Fire Marshal Review
- The Fire Marshal's office reviews NFIRS series 100 (Fire) incidents to ensure accuracy with:
- Cause
- Origin
- Content loss / value
- Property loss / value
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