Questions and Answers
Match the active listening technique with its importance:
Summarizing = Promotes deeper conversation and exploration of thoughts. Providing feedback = Shows support and encouragement during communication. Asking open-ended questions = Helps in resolving conflicts and misunderstandings. Paraphrasing = Reinforces key points and highlights important information.
Match the nonverbal cues interpretation with its significance:
Active body language = Indicates attentiveness and understanding. Empathetic response = Fosters empathy and trust in relationships. Reflecting feelings = Validates emotions expressed by the speaker, encouraging further sharing. Clarifying = Confirms understanding and clarifies messages.
Match the following techniques with their descriptions:
Minimal encouragers = Demonstrates respect for the speaker's perspective. Reflecting feelings = Enhances understanding by restating the speaker's message in one's own words. Active body language = Demonstrates respect for the speaker's perspective. Clarifying = Confirms understanding and clarifies messages.
Study Notes
Active Listening Techniques
- Paraphrasing: reinforces key points and highlights important information, enhances understanding by restating the speaker's message in one's own words, and confirms understanding and clarifies messages.
- Asking Open-Ended Questions: promotes deeper conversation and exploration of thoughts, and helps in resolving conflicts and misunderstandings.
- Summarizing: promotes deeper understanding, and highlights important information.
- Nonverbal Cues Interpretation: indicates attentiveness and understanding, and demonstrates respect for the speaker's perspective through active body language.
- Providing Feedback: shows support and encouragement during communication, and fosters empathy and trust in relationships.
- Empathetic Response: validates emotions expressed by the speaker, encouraging further sharing, and reflects feelings.
- Clarifying: confirms understanding and clarifies messages, and helps in resolving conflicts and misunderstandings.
- Minimal Encouragers: demonstrates attentiveness and understanding, and shows support and encouragement during communication.
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