Podcast
Questions and Answers
What does a competency consist of?
What does a competency consist of?
Give an example of a technical competency described in the SHRM Competency Model.
Give an example of a technical competency described in the SHRM Competency Model.
HR Expertise
According to SHRM, success in HR is based solely on having knowledge.
According to SHRM, success in HR is based solely on having knowledge.
False
When did SHRM start the development of the SHRM Competency Model?
When did SHRM start the development of the SHRM Competency Model?
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How many behavioral competencies were initially included in the SHRM Competency Model?
How many behavioral competencies were initially included in the SHRM Competency Model?
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The SHRM BASK includes nine behavioral competencies and three technical competencies.
The SHRM BASK includes nine behavioral competencies and three technical competencies.
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The revised area of Diversity & Inclusion was evolved into a behavioral competency called Diversity, Equity & _____.
The revised area of Diversity & Inclusion was evolved into a behavioral competency called Diversity, Equity & _____.
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Match each cluster with the behavioral competencies included in it:
Match each cluster with the behavioral competencies included in it:
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What does Leadership & Navigation encompass in the context of HR?
What does Leadership & Navigation encompass in the context of HR?
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What is the main focus of the sub-competency 'Navigating the Organization'?
What is the main focus of the sub-competency 'Navigating the Organization'?
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Which of the following are examples of Leadership theories? (Select all that apply)
Which of the following are examples of Leadership theories? (Select all that apply)
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Personal Integrity sub-competency includes demonstrating consistency between stated and enacted values.
Personal Integrity sub-competency includes demonstrating consistency between stated and enacted values.
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What is the role of an Ethical Agent according to the SHRM Body of Applied Skills and Knowledge?
What is the role of an Ethical Agent according to the SHRM Body of Applied Skills and Knowledge?
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Developing inclusiveness and diversity involves creating a work environment where everyone feels welcomed and supported.
Developing inclusiveness and diversity involves creating a work environment where everyone feels welcomed and supported.
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What are some examples of workspace solutions mentioned in the content?
What are some examples of workspace solutions mentioned in the content?
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Creating a Diverse and Inclusive Culture involves identifying and addressing evidence of bias, stereotyping, and acts of __________ in the workplace.
Creating a Diverse and Inclusive Culture involves identifying and addressing evidence of bias, stereotyping, and acts of __________ in the workplace.
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Match the following concepts related to Diversity, Equity & Inclusion with their definitions:
Match the following concepts related to Diversity, Equity & Inclusion with their definitions:
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What are some examples of conflict resolution strategies?
What are some examples of conflict resolution strategies?
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What is a key concept related to negotiation tactics, strategies, and styles?
What is a key concept related to negotiation tactics, strategies, and styles?
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Match the conflict resolution strategy with its description:
Match the conflict resolution strategy with its description:
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Active listening involves welcoming different viewpoints and not taking criticism personally.
Active listening involves welcoming different viewpoints and not taking criticism personally.
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What is Global Mindset defined as?
What is Global Mindset defined as?
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Operating in a Global Environment sub-competency involves tailoring HR initiatives to local needs.
Operating in a Global Environment sub-competency involves tailoring HR initiatives to local needs.
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What is a key component of the Business Acumen competency?
What is a key component of the Business Acumen competency?
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_______ and Competitive Awareness sub-competency involves understanding the competitive and economic environments.
_______ and Competitive Awareness sub-competency involves understanding the competitive and economic environments.
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What is the domain that covers essential HR knowledge relating to people?
What is the domain that covers essential HR knowledge relating to people?
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Which of the following are methods for assessing employee engagement and satisfaction? (Select all that apply)
Which of the following are methods for assessing employee engagement and satisfaction? (Select all that apply)
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Employee Engagement & Retention activities aim to improve the relationship between employees and the organization.
Employee Engagement & Retention activities aim to improve the relationship between employees and the organization.
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What is the sub-competency that involves working with organizational stakeholders to evaluate business challenges and identify opportunities for change initiatives?
What is the sub-competency that involves working with organizational stakeholders to evaluate business challenges and identify opportunities for change initiatives?
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What are the key components of successful client interactions in the context of consulting?
What are the key components of successful client interactions in the context of consulting?
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Effective consulting techniques include avoiding overpromising.
Effective consulting techniques include avoiding overpromising.
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Evaluating Business Challenges involves working with business partners to identify business challenges and opportunities for HR solutions, while providing guidance and recommendations on HR-related ____________ and liabilities.
Evaluating Business Challenges involves working with business partners to identify business challenges and opportunities for HR solutions, while providing guidance and recommendations on HR-related ____________ and liabilities.
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Match the following organizational change management theories/models with their examples:
Match the following organizational change management theories/models with their examples:
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Study Notes
SHRM Body of Applied Skills and Knowledge
- The SHRM Body of Applied Skills and Knowledge (BASK) is a comprehensive roadmap for a career in HR.
- It was developed through research involving thousands of HR professionals to identify critical competencies for success in HR.
What Are Competencies?
- A competency is a group of knowledge, skills, abilities, and other characteristics (KSAOs) that enable HR professionals to perform their jobs effectively.
- Competencies can be either technical or behavioral.
Development of the SHRM BASK
- SHRM developed the SHRM BASK through a series of research studies involving thousands of HR professionals.
- The research identified nine behavioral competencies and one technical competency that describe the personal and professional attributes needed for HR success.
SHRM BASK Graphic
- The SHRM BASK graphic illustrates the interconnectedness of the nine behavioral competencies and one technical competency.
Competency Model
- The competency model defines the requirements for effective performance in a specific job, profession, or organization.
- Technical competencies reflect the knowledge specific to a given profession, while behavioral competencies describe the KSAOs needed to facilitate knowledge to job-related behaviors.
Knowledge + Behavior = Success
- Success in HR stems from the successful application of both knowledge and behavior.
- Empirical research supports the relevance and applicability of the SHRM Competency Model to the HR profession.
New Material in the 2022 SHRM BASK
- The 2022 SHRM BASK includes expanded and revised content to reflect current HR practices and needs.
- Revisions include the transition to an online, interactive resource, expansion of the Diversity, Equity & Inclusion competency, and revisions to behavioral competencies and functional areas.### Organization of the SHRM BASK
- The SHRM BASK outlines the HR competencies and knowledge areas assessed on the SHRM-CP and SHRM-SCP exams.
- The SHRM BASK is divided into two main components: Behavioral Competencies and HR Expertise (HR Knowledge).
Behavioral Competencies
- There are nine behavioral competencies, which are grouped into three clusters: Leadership, Interpersonal, and Business.
- The behavioral competencies describe the behaviors and attributes necessary for HR professionals to perform effectively in the workplace and operate with a strategic mindset.
Leadership Cluster
- The Leadership cluster includes three behavioral competencies: Leadership & Navigation, Ethical Practice, and Diversity, Equity & Inclusion.
- These competencies describe the behaviors, attributes, and underlying knowledge necessary for HR professionals to effectively lead and support an HR team while promoting integrity, accountability, inclusion, and the organization’s core values.
Leadership & Navigation
- Defined as the knowledge, skills, abilities, and other characteristics (KSAOs) needed to create a compelling vision and mission for HR that aligns with the strategic direction and culture of the organization.
- Sub-competencies include Navigating the Organization, Vision, Managing HR Initiatives, and Influence.
- Key Concepts include leadership theories, people management techniques, motivation theories, influence and persuasion techniques, and personal leadership qualities.
Ethical Practice
- Defined as the KSAOs needed to maintain high levels of personal and professional integrity, and to act as an ethical agent who promotes core values, integrity, and accountability throughout the organization.
- Sub-competencies include Personal Integrity, Professional Integrity, and Ethical Agent.
- Key Concepts include ethical business principles and practices, privacy principles and policies, and internal ethics controls.
Diversity, Equity & Inclusion
- Defined as the KSAOs needed to create a work environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, feel a sense of belonging, and use their unique backgrounds and characteristics to contribute fully to the organization’s success.
- Sub-competencies include Creating an Inclusive Work Environment, Fostering an Inclusive Culture, and Managing Diversity, Equity, and Inclusion.
HR Expertise (HR Knowledge)
- Defined as the principles, practices, and functions of effective HR management.
- Divided into three knowledge domains: People, Organization, and Workplace.
- Further divided into 14 HR functional areas that describe the technical knowledge required to perform key HR activities.### Diversity, Equity, and Inclusion (DE&I)
- Sub-competencies:
- Creating a Diverse and Inclusive Culture
- Ensuring Equity Effectiveness
- Connecting DE&I to Organizational Performance
Creating a Diverse and Inclusive Culture
- Key Concepts:
- Characteristics of a dynamic workforce:
- Multigenerational
- Multicultural
- Multilingual
- Multitalented
- Multigendered
- Approaches to developing an inclusive workplace:
- Executive sponsorship
- Leadership buy-in
- Allyship
- Unconscious-bias training
- Employee resource groups
- Mentorship
- Diversity metrics
- Psychological safety
- Using preferred gender pronouns
- Workspace solutions:
- Lactation room
- Prayer room
- Braille and screen reader
- Closed captioning
- Wheelchair ramp
- Gender-neutral restrooms
- Characteristics of a dynamic workforce:
Ensuring Equity Effectiveness
- Key Concepts:
- Techniques to measure and increase equity:
- SHRM Empathy Index
- Diversity of employees at all organizational levels
- Pay audits
- Pay equity reports
- Pay transparency
- Employee surveys
- Benefits and programs that support DE&I:
- Caregiver options
- Workplace flexibility policies
- Paid leave options
- Tuition reimbursement programs
- Global festivities and events calendar
- Techniques to measure and increase equity:
Connecting DE&I to Organizational Performance
- Key Concepts:
- DE&I metrics:
- Gender diversity
- Race diversity
- Retention rates for diverse employees
- Diversity of external stakeholders
- Demonstrating support to internal and external stakeholders for the organization's DE&I efforts
- DE&I metrics:
Interpersonal Cluster
- Behavioral competencies:
- Relationship Management
- Communication
- Global Mindset
Relationship Management
- Sub-competencies:
- Networking
- Relationship Building
- Teamwork
- Negotiation
- Conflict Management
Communication
- Sub-competencies:
- Delivering Messages
- Exchanging Organizational Information
- Listening
Delivering Messages
- Key Concepts:
- Elements of communication:
- Source
- Sender
- Receiver
- Message
- Feedback
- General communication techniques:
- Planning communications
- Listening actively
- Checking for understanding
- Asking questions
- Communication techniques for specialized situations:
- Giving feedback
- Facilitating focus groups
- Facilitating staff meetings
- Using skits or storytelling
- Creating communication plans
- Translating technical jargon
- Facilitating communication from an anonymous source
- Informal communication
- Communications media:
- Phone
- Face-to-face
- Report
- Presentation
- Social media
- Town hall meetings
- Videoconference
- Elements of communication:
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Description
A comprehensive roadmap for a career in Human Resources, covering business cluster, business acumen, and competitive awareness. Prepare for a career in HR with this guide.
