Shift Schedule and Procedures Quiz

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Questions and Answers

What is the time range of the 3rd shift in a 24-hour operation schedule?

2PM – 10PM

10PM – 6AM (correct)

6AM – 2PM

11PM – 5AM

What action should be taken before clicking the CLOSE SHIFT button?

Print all shift report files.

Ensure the DELIVERY STACK is empty. (correct)

Authorize all pending transactions.

Log out all cashiers.

What indicates that a pump requires cashier authorization to dispense fuel?

Pump color is light green.

Pump color is red. (correct)

Pump color is white.

Pump is inactive.

What happens to the pump color once it has been authorized by the cashier?

It turns light green. Signup and view all the answers

What password is used to input when opening a shift?

8888 Signup and view all the answers

What indicates that dispensing is completed at the pump?

Pump color changes to white. Signup and view all the answers

What must be clicked after signing on to start transactions?

FORECOURT MENU Signup and view all the answers

What type of authorization is needed when the pump color is red?

Manual Authorize Signup and view all the answers

What is the purpose of the Safe Drop procedure?

To ensure the security of cash in case of robbery Signup and view all the answers

What is required before depositing cash into the vault?

Breaking down the cash denomination and using an ice plastic bag Signup and view all the answers

Who must supervise the cash drop to the vault?

The Station OIC or Shift Supervisor Signup and view all the answers

What is the significance of inputting the last cash amount before closing the shift?

It helps in calculating the actual money for the cashier Signup and view all the answers

What happens if a cashier needs to execute a manual transaction for fuel products?

They must know the Pump number and the exact amount Signup and view all the answers

What should the cashier do after making a Safe Drop?

Sign the receipt for record-keeping Signup and view all the answers

What is NOT a requirement when performing a cash drop to the vault?

Using an online banking app for the deposit Signup and view all the answers

What should be done if the Station OIC or Shift Supervisor is unavailable during a cash drop?

The Pump Attendant can serve as a witness instead Signup and view all the answers

What is the immediate action to take if heavy rain stops the unloading of products?

Communicate with the Retail Area Manager or Cluster Head to determine demurrage charges. Signup and view all the answers

Under what condition can unloading continue despite rain?

If it's confirmed that rainwater will not enter the unloading area using an umbrella. Signup and view all the answers

What is the first step to take in case of a fire at the station?

Press the Emergency Stop of the pump. Signup and view all the answers

Class B fire extinguishers are intended for which type of fire?

Flammable liquids such as gasoline and oil. Signup and view all the answers

Which of the following is NOT a recommended step in case of a fire?

Keep working until the fire is confirmed out. Signup and view all the answers

What action should be taken if the fire extinguisher's needle is in the 'Recharge' zone?

Replace or refill the fire extinguisher. Signup and view all the answers

How should the fire extinguisher be operated initially?

Pull the pin, aim the nozzle, squeeze the handle, and sweep the base of the fire. Signup and view all the answers

Which of the following substances does Class A fire extinguisher target?

Ordinary combustibles such as wood and paper. Signup and view all the answers

What personal protective equipment should the driver and receiver wear?

Hard hat, safety vest, nitrile gloves, and safety shoes Signup and view all the answers

What should be checked on the delivery receipt?

Name of the station, delivery date, product details, and truck driver's name Signup and view all the answers

What must be done before the delivery process starts?

Ensure that the tanker is properly parked and has its handbrake engaged Signup and view all the answers

What is the purpose of measuring the tank of the truck before and after delivery?

To understand the truck's fuel consumption Signup and view all the answers

Who is authorized to remove the seals during the delivery process?

Only the Dealer, Station OIC, or authorized personnel from the station Signup and view all the answers

What indicates that the product level is acceptable during the delivery?

It reaches the bottom of the gauge marker Signup and view all the answers

What should be done with the fire extinguisher during delivery?

It needs to be positioned near the tanker along with safety cones Signup and view all the answers

Why is it important to check the seals during the delivery?

To confirm that they are intact and not tampered with Signup and view all the answers

What should be done first when guiding a customer into the station?

Direct the customer to the correct pump Signup and view all the answers

What kind of gesture is recommended when giving signals to customers?

Open hand Signup and view all the answers

What is the correct phrase to ask about payment method?

Is it cash or card payment? Signup and view all the answers

What should happen immediately after refueling a vehicle?

A hand-check should be performed Signup and view all the answers

How should the total amount after fueling be communicated to the customer?

State it clearly along with a greeting Signup and view all the answers

Which of the following is NOT a secondary service offered?

Engine oil change Signup and view all the answers

What should you do after collecting payment from the customer?

Politely recount the change in front of the customer Signup and view all the answers

What is an appropriate way to end the transaction with a customer?

Thank them and guide them out politely Signup and view all the answers

Study Notes

Shift Schedule and Closing Procedures

Operations can be 24 hours with three shifts:
- 1st Shift: 6 AM - 2 PM
- 2nd Shift: 2 PM - 10 PM
- 3rd Shift: 10 PM - 6 AM
For non-24 hour operations (5 AM - 11 PM), the shifts are:
- 1st Shift: 5 AM - 2 PM
- 2nd Shift: 2 PM - 11 PM
Ensure no dispensing occurs during the closing shift to maintain accurate reporting.
Managers can start shifts using a default password (8888) and clicking the OPEN SHIFT button.
End shifts with the CLOSE SHIFT button, which signs off cashiers and prints shift reports.

Transaction Procedures

Two types of pump authorization:
- Auto-Authorize
- Manual Authorize:
  - Red pump indicates authorization is needed.
  - After authorization, pump color changes to light green for dispensing.
Finalize transaction by pressing the appropriate button after dispensing.
Payment options:
- CASH: no receipt
- CASH PRNT: receipt provided
- Input cash received amount for change transactions.

Last Cash and Manual Transactions

Last Cash: Record actual money before closing the shift to check for short/over amounts.
Manual Transactions allow input of offline transactions requiring pump number and total dispensed product.

Safety and Cash Handling

Cashiers must deposit large amounts (over Php 5,000) into the vault under supervision to prevent theft.
Breakdown of deposited bills/coins is required before vaulting.
Delivery process must include verification of delivery receipts and adherence to safety protocols, including PPE for drivers and handlers.

Delivery Procedures

Guide the delivery tanker properly parked and secured with safety cones and a fire extinguisher nearby.
Check delivery documents for correctness: business name, address, product details, and driver identification.
Record UGT levels before and after delivery, ensuring consistency with the delivery volume.
Monitor and document pump readings to avoid customer refueling during product discharge.

Emergency Procedures

In the case of a fire, critical steps include stopping the pump, calling emergency services, and evacuating if necessary.
Fire extinguishers should be checked regularly and maintained within operational guidelines.
Knowledge of fire classes and proper extinguisher operation is crucial for safety.

Customer Engagement and Services

Staff should present a professional appearance and greet customers with a smile.
Guide customers with clear hand signals and achieve effective communication regarding their refueling needs.
Provide additional services, such as tire inflation and oil level checks, to enhance customer experience.
Complete transactions courteously, counting change in front of customers and providing receipts promptly.
Thank customers and guide them out of the station with proper acknowledgment.

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Description

Test your knowledge on shift schedules and transaction procedures essential for operations management. This quiz covers shift timings, authorization processes, and payment methods. Learn how to efficiently manage shifts and ensure proper transaction handling.