Podcast
Questions and Answers
What is the time range of the 3rd shift in a 24-hour operation schedule?
What is the time range of the 3rd shift in a 24-hour operation schedule?
- 2PM – 10PM
- 10PM – 6AM (correct)
- 6AM – 2PM
- 11PM – 5AM
What action should be taken before clicking the CLOSE SHIFT button?
What action should be taken before clicking the CLOSE SHIFT button?
- Print all shift report files.
- Ensure the DELIVERY STACK is empty. (correct)
- Authorize all pending transactions.
- Log out all cashiers.
What indicates that a pump requires cashier authorization to dispense fuel?
What indicates that a pump requires cashier authorization to dispense fuel?
- Pump color is light green.
- Pump color is red. (correct)
- Pump color is white.
- Pump is inactive.
What happens to the pump color once it has been authorized by the cashier?
What happens to the pump color once it has been authorized by the cashier?
What password is used to input when opening a shift?
What password is used to input when opening a shift?
What indicates that dispensing is completed at the pump?
What indicates that dispensing is completed at the pump?
What must be clicked after signing on to start transactions?
What must be clicked after signing on to start transactions?
What type of authorization is needed when the pump color is red?
What type of authorization is needed when the pump color is red?
What is the purpose of the Safe Drop procedure?
What is the purpose of the Safe Drop procedure?
What is required before depositing cash into the vault?
What is required before depositing cash into the vault?
Who must supervise the cash drop to the vault?
Who must supervise the cash drop to the vault?
What is the significance of inputting the last cash amount before closing the shift?
What is the significance of inputting the last cash amount before closing the shift?
What happens if a cashier needs to execute a manual transaction for fuel products?
What happens if a cashier needs to execute a manual transaction for fuel products?
What should the cashier do after making a Safe Drop?
What should the cashier do after making a Safe Drop?
What is NOT a requirement when performing a cash drop to the vault?
What is NOT a requirement when performing a cash drop to the vault?
What should be done if the Station OIC or Shift Supervisor is unavailable during a cash drop?
What should be done if the Station OIC or Shift Supervisor is unavailable during a cash drop?
What is the immediate action to take if heavy rain stops the unloading of products?
What is the immediate action to take if heavy rain stops the unloading of products?
Under what condition can unloading continue despite rain?
Under what condition can unloading continue despite rain?
What is the first step to take in case of a fire at the station?
What is the first step to take in case of a fire at the station?
Class B fire extinguishers are intended for which type of fire?
Class B fire extinguishers are intended for which type of fire?
Which of the following is NOT a recommended step in case of a fire?
Which of the following is NOT a recommended step in case of a fire?
What action should be taken if the fire extinguisher's needle is in the 'Recharge' zone?
What action should be taken if the fire extinguisher's needle is in the 'Recharge' zone?
How should the fire extinguisher be operated initially?
How should the fire extinguisher be operated initially?
Which of the following substances does Class A fire extinguisher target?
Which of the following substances does Class A fire extinguisher target?
What personal protective equipment should the driver and receiver wear?
What personal protective equipment should the driver and receiver wear?
What should be checked on the delivery receipt?
What should be checked on the delivery receipt?
What must be done before the delivery process starts?
What must be done before the delivery process starts?
What is the purpose of measuring the tank of the truck before and after delivery?
What is the purpose of measuring the tank of the truck before and after delivery?
Who is authorized to remove the seals during the delivery process?
Who is authorized to remove the seals during the delivery process?
What indicates that the product level is acceptable during the delivery?
What indicates that the product level is acceptable during the delivery?
What should be done with the fire extinguisher during delivery?
What should be done with the fire extinguisher during delivery?
Why is it important to check the seals during the delivery?
Why is it important to check the seals during the delivery?
What should be done first when guiding a customer into the station?
What should be done first when guiding a customer into the station?
What kind of gesture is recommended when giving signals to customers?
What kind of gesture is recommended when giving signals to customers?
What is the correct phrase to ask about payment method?
What is the correct phrase to ask about payment method?
What should happen immediately after refueling a vehicle?
What should happen immediately after refueling a vehicle?
How should the total amount after fueling be communicated to the customer?
How should the total amount after fueling be communicated to the customer?
Which of the following is NOT a secondary service offered?
Which of the following is NOT a secondary service offered?
What should you do after collecting payment from the customer?
What should you do after collecting payment from the customer?
What is an appropriate way to end the transaction with a customer?
What is an appropriate way to end the transaction with a customer?
Study Notes
Shift Schedule and Closing Procedures
- Operations can be 24 hours with three shifts:
- 1st Shift: 6 AM - 2 PM
- 2nd Shift: 2 PM - 10 PM
- 3rd Shift: 10 PM - 6 AM
- For non-24 hour operations (5 AM - 11 PM), the shifts are:
- 1st Shift: 5 AM - 2 PM
- 2nd Shift: 2 PM - 11 PM
- Ensure no dispensing occurs during the closing shift to maintain accurate reporting.
- Managers can start shifts using a default password (8888) and clicking the OPEN SHIFT button.
- End shifts with the CLOSE SHIFT button, which signs off cashiers and prints shift reports.
Transaction Procedures
- Two types of pump authorization:
- Auto-Authorize
- Manual Authorize:
- Red pump indicates authorization is needed.
- After authorization, pump color changes to light green for dispensing.
- Finalize transaction by pressing the appropriate button after dispensing.
- Payment options:
- CASH: no receipt
- CASH PRNT: receipt provided
- Input cash received amount for change transactions.
Last Cash and Manual Transactions
- Last Cash: Record actual money before closing the shift to check for short/over amounts.
- Manual Transactions allow input of offline transactions requiring pump number and total dispensed product.
Safety and Cash Handling
- Cashiers must deposit large amounts (over Php 5,000) into the vault under supervision to prevent theft.
- Breakdown of deposited bills/coins is required before vaulting.
- Delivery process must include verification of delivery receipts and adherence to safety protocols, including PPE for drivers and handlers.
Delivery Procedures
- Guide the delivery tanker properly parked and secured with safety cones and a fire extinguisher nearby.
- Check delivery documents for correctness: business name, address, product details, and driver identification.
- Record UGT levels before and after delivery, ensuring consistency with the delivery volume.
- Monitor and document pump readings to avoid customer refueling during product discharge.
Emergency Procedures
- In the case of a fire, critical steps include stopping the pump, calling emergency services, and evacuating if necessary.
- Fire extinguishers should be checked regularly and maintained within operational guidelines.
- Knowledge of fire classes and proper extinguisher operation is crucial for safety.
Customer Engagement and Services
- Staff should present a professional appearance and greet customers with a smile.
- Guide customers with clear hand signals and achieve effective communication regarding their refueling needs.
- Provide additional services, such as tire inflation and oil level checks, to enhance customer experience.
- Complete transactions courteously, counting change in front of customers and providing receipts promptly.
- Thank customers and guide them out of the station with proper acknowledgment.
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Description
Test your knowledge on shift schedules and transaction procedures essential for operations management. This quiz covers shift timings, authorization processes, and payment methods. Learn how to efficiently manage shifts and ensure proper transaction handling.
