Questions and Answers
Sexual harassment at work occurs whenever unwelcome conduct on the basis of gender affects a person's job.
True
The two basic types of sexual harassment as defined by the law are Quid pro quo and __________.
Hostile Environment
A co-worker who has no control over another worker's employment can commit quid pro quo sexual harassment.
False
If you ask a co-worker out on a date, and the invitation is presented in a civil manner, not __________, it is not a form of sexual harassment.
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Power line workers should be careful with their speech because crude and offensive language is one way in which a sexually hostile work environment can be created.
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Granting __________ favors to those who participate in consensual sexual activity is a form of sexual harassment.
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Displaying sexually suggestive pictures in a warehouse is not sexual harassment because women seldom or never go into the warehouse.
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Courts now recognize the fact that men and women have different levels of __________ when it comes to behavior in the workplace.
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One factor the courts often consider when they are determining whether or not a 'hostile environment' was created is whether the conduct was __________.
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One factor the courts often consider when they are determining whether or not a 'hostile environment' was created is whether the conduct was by more than __________ person(s).
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One factor the courts often consider when they are determining whether or not a 'hostile environment' was created is whether the conduct was directed at more than __________ person(s).
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One factor the courts often consider when they are determining whether or not a 'hostile environment' was created is whether the harasser was __________.
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The best course of action to follow in the workplace, in order to avoid sexual harassment, is to simply limit all sexually offensive conduct to your employees of the same gender.
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If you are trying to determine if your own conduct is proper, a good question to ask yourself is, would I __________?
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Only __________ can result in sexual harassment.
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When an advance by a co-worker is unwelcome, you should respond with a(n) __________.
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Incidents of sexual harassment should be __________.
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If you are a victim of sexual harassment, one thing you should NOT do is handle severe or recurring harassment yourself.
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The courts established the 'reasonable woman' rule concerning harassment situations in __________.
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There are __________ possible disciplinary measures that may be imposed upon an employee found to be guilty of sexual harassment, ranging from being issued an oral or written warning to termination.
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Women are the only ones who can be victims of sexual harassment.
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Even if the person meant something as a joke, it can still be considered sexual harassment.
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Sexual harassment is only an issue while at work.
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Asking a co-worker their sexual preference is considered a form of sexual harassment after they have told you that it is unwelcome conduct.
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This lesson is about the importance of __________.
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Three groups of people who have a responsibility to obtain and maintain satisfied customers are managers, owners, and __________.
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It is important for employers to contribute to customer satisfaction so they can continue to be paid for services or products.
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You can contribute to maintaining good customer service by your performance, behavior, and appearance on the job site.
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Marketing is everything a company does as seen from the viewpoint of the __________.
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Study Notes
Sexual Harassment Overview
- Sexual harassment at work occurs when unwelcome conduct based on gender impacts a person’s job performance.
- Two primary types of sexual harassment: Quid pro quo and hostile environment.
Quid Pro Quo vs. Hostile Environment
- Quid pro quo involves job-related favors linked to sexual activity.
- Hostile environment is characterized by offensive behavior that creates an intimidating work atmosphere.
Conduct and Perceptions
- Crude language can contribute to a sexually hostile environment; power line workers, in particular, should be cautious.
- Asking a co-worker out civilly is not sexual harassment; it's the manner of invitation that matters.
- Sexually suggestive images displayed in the workplace can qualify as harassment regardless of the demographic of employees frequenting that area.
Court Considerations
- Courts assess whether conduct was physical or verbal when evaluating hostile environment claims.
- Factors include the number of individuals involved in the harassment and if it was directed at more than one person.
- Harassment from either a co-worker or a supervisor is taken seriously by courts.
Personal Conduct and Reactions
- It’s essential to reflect on personal behavior; a useful question is whether one would accept similar treatment.
- Only unwelcome conduct can lead to sexual harassment claims; clear and concise rejection of advances is recommended.
- Reports of harassment should be made immediately, rather than dealt with personally by the victim.
Important Facts and Myths
- Sexual harassment isn't limited by gender; both men and women can be victims.
- Humorous intents do not exempt behavior from being labeled harassment.
- Harassment may occur outside of work environments, challenging the notion that it only exists within office boundaries.
Customer Service Focus
- Maintaining customer satisfaction is vital for businesses and falls to managers, owners, and employees collectively.
- Personal performance, behavior, and professionalism directly influence customer service.
- Marketing strategies should prioritize the customer’s perspective to enhance service delivery.
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Description
This quiz covers the basics of sexual harassment in the workplace, focusing on the two main types: quid pro quo and hostile environment. It also discusses the impact of conduct and perceptions on workplace behavior and the factors courts consider in evaluating claims. Enhance your understanding of this important topic and its implications.
