Seven Principles of Total Quality Management Quiz
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Questions and Answers

What is the primary focus of Six Sigma?

  • Maximizing profits
  • Increasing employee satisfaction
  • Reducing employee turnover
  • Total customer satisfaction (correct)

    • What is a key characteristic of Six Sigma according to the text?

  • It requires minimal time commitment from executives
  • It focuses on employee empowerment only
  • It implements the DMAIC five-step process (correct)
  • It disregards the importance of improving existing procedures

    • Why is implementing Six Sigma considered a big commitment?

  • Due to the lack of employee involvement
  • Because it solely relies on data analysis
  • Due to its focus on reducing defects
  • Because it involves significant executive time investment (correct)

    • What is one aspect of employee empowerment in the context of Six Sigma?

    <p>Enlarging employee jobs to reduce responsibility</p> Signup and view all the answers

    In the context of Six Sigma, what is the purpose of building communication networks that include employees?

    <p>To enhance transparency and information flow</p> Signup and view all the answers

    Why does Six Sigma involve developing open, supportive supervisors?

    <p>To promote a positive work environment and mentorship</p> Signup and view all the answers

    What does the PDCA process stand for in the context of continuous improvement?

    <p>Plan-Do-Check-Act</p> Signup and view all the answers

    Who was the key figure behind developing the Plan-Do-Check-Act (PDCA) process for continuous improvement?

    <p>Walter Shewhart</p> Signup and view all the answers

    In the context of TQM, what does Six Sigma describe?

    <p>A product with 99.99% accuracy</p> Signup and view all the answers

    Which term is used to describe the ongoing process of unending improvement in the Japanese context?

    <p>Kaizen</p> Signup and view all the answers

    What company popularized the concept of Six Sigma?

    <p>Motorola</p> Signup and view all the answers

    Which is NOT one of the concepts stated for an effective Total Quality Management (TQM) according to the text?

    <p>Six Sigma</p> Signup and view all the answers

    Study Notes

    Focus of Six Sigma

    • Primary focus is on process improvement and quality management.
    • Aims to reduce defects and variations in processes.

    Key Characteristic of Six Sigma

    • Emphasizes a data-driven approach for decision-making and problem-solving.

    Commitment to Implementing Six Sigma

    • Implementing Six Sigma requires a significant cultural shift within the organization.
    • Involves extensive training and investment in resources.

    Employee Empowerment in Six Sigma

    • Encourages employee involvement in decision-making and improvement initiatives.
    • Fosters a sense of ownership over processes and outcomes.

    Purpose of Communication Networks in Six Sigma

    • Designed to enhance collaboration and information sharing among employees.
    • Supports a culture of openness, facilitating feedback and suggestions for improvements.

    Role of Open, Supportive Supervisors in Six Sigma

    • Development of supportive supervisors is crucial for fostering an empowering work environment.
    • Supervisors play a key role in guiding teams and maintaining morale during change processes.

    PDCA Process in Continuous Improvement

    • PDCA stands for Plan-Do-Check-Act.
    • Serves as a cycle for iterative process improvement.

    Key Figure Behind PDCA Process

    • W. Edwards Deming is recognized as the key figure in developing the PDCA process.

    Six Sigma in Context of TQM

    • In Total Quality Management (TQM), Six Sigma describes a comprehensive framework for quality and process excellence.

    Term for Ongoing Improvement in Japanese Context

    • The term "Kaizen" is used to signify a philosophy of continuous improvement in Japanese management.

    Company Popularizing Six Sigma

    • Motorola is credited with popularizing the concept of Six Sigma.

    Ineffective TQM Concepts

    • Concepts like "satisfaction of customer needs" and "continuous process optimization" are necessary for effective TQM; however, "single-task focus" is NOT considered effective.

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    Description

    Test your knowledge on the seven principles of total quality management which include building long-term relationships, continuous improvement, training, leadership emphasis, fear elimination, breaking down barriers, and more.

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