12 Questions
What is the primary focus of Six Sigma?
Total customer satisfaction
What is a key characteristic of Six Sigma according to the text?
It implements the DMAIC five-step process
Why is implementing Six Sigma considered a big commitment?
Because it involves significant executive time investment
What is one aspect of employee empowerment in the context of Six Sigma?
Enlarging employee jobs to reduce responsibility
In the context of Six Sigma, what is the purpose of building communication networks that include employees?
To enhance transparency and information flow
Why does Six Sigma involve developing open, supportive supervisors?
To promote a positive work environment and mentorship
What does the PDCA process stand for in the context of continuous improvement?
Plan-Do-Check-Act
Who was the key figure behind developing the Plan-Do-Check-Act (PDCA) process for continuous improvement?
Walter Shewhart
In the context of TQM, what does Six Sigma describe?
A product with 99.99% accuracy
Which term is used to describe the ongoing process of unending improvement in the Japanese context?
Kaizen
What company popularized the concept of Six Sigma?
Motorola
Which is NOT one of the concepts stated for an effective Total Quality Management (TQM) according to the text?
Six Sigma
Test your knowledge on the seven principles of total quality management which include building long-term relationships, continuous improvement, training, leadership emphasis, fear elimination, breaking down barriers, and more.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
