Continuous Improvement and Total Quality Management (TQM) Quiz

When the organization is large enough, Internal Benchmarking can and should be established in a variety of ______

Just-in-Time (JIT) improves quality by allowing reduced ______ levels

The Check Sheet is an organized method of recording ______

The Scatter Diagram is a graph of the value of one variable vs. ______

The Pareto Chart is a tool for organizing ______

The Histogram is a tool for identifying ______

_______ Diagram: A tool that identifies process elements (causes) that might affect an outcome

Pareto Chart: A graph to identify and plot problems or defects in descending order of _______

Flowchart (Process Diagram): A chart that describes the steps in a _______

Histogram: A distribution showing the _______ of occurrences of a variable

Statistical Process Control Chart: A chart with time on the horizontal axis to plot values of a _______

Statistical Process Control (SPC) uses statistics and control charts to tell when to take corrective _______

Continuous Improvement covers people, equipment, materials, procedures ► Every operation can be improved Shewhart’s PDCA Model 4.Act Implement the plan, document 3.Check Is the plan working? 1.Plan Identify the pattern and make a plan 2.Do Test the plan Continuous Improvement ► Kaizen describes the ongoing process of unending improvement ► TQM and zero defects also used to describe continuous improvement Six ____

Six Sigma ► Statistical definition of a process that is 99.9997% capable, 3.4 defects per million opportunities (DPMO) ► A program designed to reduce defects, lower costs, save time, and improve customer satisfaction A comprehensive system for achieving and sustaining business success Six Sigma ► Lower limits Two meanings Upper limits 2,700 defects/million Statistical definition of a process that is 3.499.9997% defects/million capable, 3.4 defects per million opportunities (DPMO) ► ► ► A program designed to reduce defects, lower costs, save time, and improve customer satisfaction Mean  A comprehensive system±3for achieving  and sustaining business ±6success Figure 6.4 Six Sigma Program Originally developed by Motorola, adopted and enhanced by Honeywell and GE ► Highly structured approach to process improvement ► ► A strategy ► A discipline – ____

Six Sigma ► Lower limits Two meanings Upper limits 2,700 defects/million Statistical definition of a process that is 3.499.9997% defects/million capable, 3.4 defects per million opportunities (DPMO) ► ► ► A program designed to reduce defects, lower costs, save time, and improve customer satisfaction Mean  A comprehensive system±3for achieving  and sustaining business ±6success Figure 6.4 Six Sigma Program Originally developed by Motorola, adopted and enhanced by Honeywell and GE ► Highly structured approach to process improvement ► ► A strategy ► A discipline – DMAIC ► A set of 7 ____

Employee Empowerment ► Getting employees involved in product and process improvements ► ► 85% of quality problems are due to process and material Techniques 1) Build communication networks that include employees 2) Develop open, supportive supervisors 3) Move responsibility to employees 4) Build a high-morale organization 5) Create formal team structures Quality Circles ► Group of employees who meet regularly to solve problems ► Trained in planning, problem solving, and statistical methods ► Often led by a facilitator ► Very effective when done properly ____

Quality Circles ► Group of employees who meet regularly to solve problems ► Trained in planning, problem solving, and statistical methods ► Often led by a facilitator ► Very effective when done properly ____ Selecting best practices to use as a standard for performance

Continuous Improvement covers people, equipment, materials, procedures ► Every operation can be improved Shewhart’s PDCA Model 4.Act Implement the plan, document 3.Check Is the plan working? 1.Plan Identify the pattern and make a plan 2.Do Test the plan Continuous Improvement ► Kaizen describes the ongoing process of unending improvement ► TQM and zero defects also used to describe continuous improvement Six Sigma ► ► Two meanings ► Statistical definition of a process that is 99.9997% capable, 3.4 defects per million opportunities (DPMO) ► A program designed to reduce defects, lower costs, save time, and improve customer satisfaction A comprehensive system for achieving and sustaining business success Six Sigma ► Lower limits Two meanings Upper limits 2,700 defects/million Statistical definition of a process that is 3.499.9997% defects/million capable, 3.4 defects per million opportunities (DPMO) ► ► ► A program designed to reduce defects, lower costs, save time, and improve customer satisfaction Mean  A comprehensive system±3for achieving  and sustaining business ±6success Figure 6.4 Six Sigma Program Originally developed by Motorola, adopted and enhanced by Honeywell and GE ► Highly structured approach to process improvement ► ► A strategy ► A discipline – DMAIC ► A set of 7 ____

Employee Empowerment ► Getting employees involved in product and process improvements ► ► 85% of quality problems are due to process and material Techniques 1) Build communication networks that include employees 2) Develop open, supportive supervisors 3) Move responsibility to employees 4) Build a high-morale organization 5) Create formal team structures Quality Circles ► Group of employees who meet regularly to solve problems ► Trained in planning, problem solving, and statistical methods ► Often led by a facilitator ► Very effective when done properly ____