ServiceNow Quiz: Administration and Features
48 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is a set of conditions applied to a table list to display a subset of the data?

  • Mask
  • Filter (correct)
  • Divisor
  • Funnel

    • Which two methods can be used to create a favorite for a particular record?

  • From the list, click the star icon (correct)
  • From the record form header, click additional action menus and select create favorite
  • From the record related links, click add favorites (correct)
  • From the record form header, click the paperclip icon

    • What type of user is prohibited from being impersonated if you have the impersonate role?

  • Special agents
  • Extended security admin (correct)
  • Government customers
  • Security incident response users

    • What does each column in a list represent?

    <p>An attribute</p> Signup and view all the answers

    Which field type allows for the entry of letters, numbers, and special characters freely?

    <p>Open text</p> Signup and view all the answers

    To quickly return to your instance's home page, which item should you click?

    <p>Instance logo</p> Signup and view all the answers

    Which admin role is required to make changes to high security settings?

    <p>Sn_ad_admin</p> Signup and view all the answers

    With the admin role, access to what is restricted?

    <p>High security and human resources</p> Signup and view all the answers

    Which statement is true about business rules?

    <p>A business rule must run before a database action occurs</p> Signup and view all the answers

    Which type of client scripts are supported in ServiceNow?

    <p>onSave</p> Signup and view all the answers

    Which type of tables may be extended by other tables but do not extend another table?

    <p>Base Tables</p> Signup and view all the answers

    What is the primary purpose of an Order Guide?

    <p>To allow ordering of multiple, related items as one request</p> Signup and view all the answers

    Which tool is designed for real-time conversation with logged-in users?

    <p>Connect Chat</p> Signup and view all the answers

    Which concepts are associated with the ServiceNow CMDB?

    <p>The Dependency View</p> Signup and view all the answers

    What is a formatter in ServiceNow?

    <p>A form element displaying non-field information</p> Signup and view all the answers

    When using the App Navigator search field, which types of items can be returned?

    <p>Form Elements</p> Signup and view all the answers

    What technique enables retrieving information from a series of referenced fields across different tables?

    <p>Dot-Walking</p> Signup and view all the answers

    Which description accurately defines a schema map?

    <p>A schema map displays the details of tables and their relationships in a visual manner.</p> Signup and view all the answers

    What is the main purpose of an Update Set?

    <p>An Update Set allows for grouping changes into a named set for transfer between systems.</p> Signup and view all the answers

    Which items can be customized through the Basic Configuration UI 16 module?

    <p>Browser Tab Title</p> Signup and view all the answers

    What is the purpose of user impersonation?

    <p>Testing and visibility of user experience</p> Signup and view all the answers

    What does the System Dictionary contain regarding database structure?

    <p>Definitions for tables and their columns.</p> Signup and view all the answers

    Which of the following options is NOT typically included in an Update Set?

    <p>Configuration Items associated with the application</p> Signup and view all the answers

    Which of the following accurately states the role of history records?

    <p>To document changes and actions taken for specific records.</p> Signup and view all the answers

    Which component is NOT generated by a Service Catalog flow?

    <p>Security groups</p> Signup and view all the answers

    What best describes a process that includes creation, work performed, and closure?

    <p>Task</p> Signup and view all the answers

    Which of the following is NOT a valid User Authentication method in ServiceNow?

    <p>FTP authentication</p> Signup and view all the answers

    Which permission requirements can be defined for Access Control rules? (Choose three)

    <p>User Criteria</p> Signup and view all the answers

    Which section of the ServiceNow UI is used for global searches?

    <p>Banner frame</p> Signup and view all the answers

    What steps are necessary to make a list filter available to all users?

    <p>Assign a name, set visibility, and save</p> Signup and view all the answers

    Which item would NOT appear in the Application Navigator when 'service' is typed?

    <p>Incident &gt; Assigned to me</p> Signup and view all the answers

    Which tool is primarily used to pre-fill commonly used fields on a form?

    <p>Template</p> Signup and view all the answers

    What action should you take after defining the first condition with the AND button?

    <p>Click the run button after defining the second condition</p> Signup and view all the answers

    Which utility is utilized by the system when the import set field names match the target table fields?

    <p>Automatic mapping</p> Signup and view all the answers

    Which section in the report designer allows you to adjust the appearance of a report, such as colors and titles?

    <p>Format</p> Signup and view all the answers

    How does a client script differ from a business rule in execution timing?

    <p>Client scripts run before a record is loaded, while business rules run after a record is loaded</p> Signup and view all the answers

    Which advantage is NOT typically associated with using flow designer?

    <p>Enables complicated scripting</p> Signup and view all the answers

    What tool is specifically designed for importing data from various sources into service now tables?

    <p>Import set</p> Signup and view all the answers

    Which statement best distinguishes a base class table from a parent class table?

    <p>Base class tables are not extended from any table, but parent class tables can be</p> Signup and view all the answers

    Which option correctly describes one of the limitations when using scripting compared to flow designer?

    <p>Scripting requires more technical expertise</p> Signup and view all the answers

    Which option is essential when creating a catalog item for a tablet?

    <p>Add a variable set for accessory options</p> Signup and view all the answers

    What is required to properly move a homepage or dashboard between instances?

    <p>Create a separate update set specifically for them</p> Signup and view all the answers

    In a many-to-many relationship scenario, which example best illustrates this concept?

    <p>Vendors can sell multiple products, and products can be sold by multiple vendors</p> Signup and view all the answers

    To meet a customer's requirement for including an email banner in notifications, which approach is most effective?

    <p>Establish a company email header and footer</p> Signup and view all the answers

    Which tool is appropriate for creating a catalog item or record producer?

    <p>Catalog designer</p> Signup and view all the answers

    On a form header, what icon should be clicked to access template features?

    <p>More options (…)</p> Signup and view all the answers

    Which tab on the knowledge base record helps identify users who can read the articles?

    <p>Access list</p> Signup and view all the answers

    What is the next step after choosing a related list from the list collector?

    <p>Select the related list to configure</p> Signup and view all the answers

    Study Notes

    CSA Important DUMPS - 1

    • Learning Domains percentages:
      • User Interface & Navigation: 20%
      • Collaboration: 20%
      • Database Administration: 30%
      • Self-Service & Process Automation: 20%
      • Introduction to Development: 10%
    • Journal, timeline, update log, audit log, diary, activity: used to see the most recent update in a record
    • Examples of UI actions regarding lists:
      • List buttons
      • List context menu
      • List choices
      • List control
    • Feature that automates business logic for an application or process: Flows
    • Runtime value name for a flow action that stays the same for the duration: Data pill runtime value
    • On-boarding requirement: Create order guide, create requested item, create record producer or on-boarding bot
    • User criteria diagnostics, sn_kb_author role, user criteria job log, knowledge author group, KB author group: used to determine if a user can contribute to a particular knowledge base
    • Knowledge base with no access details specified: itil users, users with kb_user role, any user with an article for permalink, any active user can read articles

    CSA Important DUMPS - 2

    • Access control definition setting to grant access to all offering table records: Offering. None
    • Reporting for manager's month end sales performance: Schedule reports, accustoms snapshot table and projection report
    • Components of a table containing a piece of data for one record: Field, data point, item, element
    • How to see report results without saving: Preview
    • Section used to specify grouping and calculations in a report: Configure
    • Module for defining destinations for imported data on any ServiceNow table: Transform map
    • General exceptions when an admin has a role: Human resources and security operations, employee personality identification information and security operations, security operations and vulnerability response; high security and human resources
    • Approvals for a request: Right-click on the requested state, select approve; right click on the approval number, select approve

    CSA Important DUMPS - 3

    • Workflow control for knowledge articles: Workflow Designer, Workflows, State Life Cycle, Approval Policies
    • Defining relations between CI classes: improves data quality, prevents incorrect relationships or automatically relate CIs when CMDB is activated
    • Relationship visualization between CIs: Click on the plus to expand cluster; click down arrow, view relationship; Hover on connection line
    • CMDB hierarchy base table: CMDB_rel_CI, CMDB_CI
    • Staging table for imported data: Staging table, temp table, transform table, import set row table
    • Key field for import keys: sys_ids, match fields, coalesce fields
    • Module for Defining destinations for imported data on any ServiceNow table: Field transform, schema map, import map
    • Users able to access data in a knowledge base without access details: Any active user; users with kb_user role
    • Access for importing articles to a knowledge base: Sn_Knowledge_import, can contribute, sn_knowledge_write, can write

    CSA Important DUMPS - 4

    • Application menu for capturing and moving changes between instances: Update Set
    • Interface for viewing multiple performance analytics, reporting: Dashboard
    • Requester view in a service catalog: Homepage, record
    • Elements in the banner frame: Logo, global navigation control

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Related Documents

    CSA Important Dumps PDF

    Description

    Test your knowledge of ServiceNow admin roles, conditions for table lists, and various features within the platform. This quiz covers key concepts such as business rules, client scripts, and the ServiceNow CMDB. Improve your understanding of how ServiceNow functions and its security settings.

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser