ServiceNow Quiz: Administration and Features
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Questions and Answers

What is a set of conditions applied to a table list to display a subset of the data?

  • Mask
  • Filter (correct)
  • Divisor
  • Funnel

Which two methods can be used to create a favorite for a particular record?

  • From the list, click the star icon (correct)
  • From the record form header, click additional action menus and select create favorite
  • From the record related links, click add favorites (correct)
  • From the record form header, click the paperclip icon

What type of user is prohibited from being impersonated if you have the impersonate role?

  • Special agents
  • Extended security admin (correct)
  • Government customers
  • Security incident response users

What does each column in a list represent?

<p>An attribute (B)</p> Signup and view all the answers

Which field type allows for the entry of letters, numbers, and special characters freely?

<p>Open text (B)</p> Signup and view all the answers

To quickly return to your instance's home page, which item should you click?

<p>Instance logo (B)</p> Signup and view all the answers

Which admin role is required to make changes to high security settings?

<p>Sn_ad_admin (D)</p> Signup and view all the answers

With the admin role, access to what is restricted?

<p>High security and human resources (C)</p> Signup and view all the answers

Which statement is true about business rules?

<p>A business rule must run before a database action occurs (C)</p> Signup and view all the answers

Which type of client scripts are supported in ServiceNow?

<p>onSave (B), onUpdate (C), onCellEdit (D)</p> Signup and view all the answers

Which type of tables may be extended by other tables but do not extend another table?

<p>Base Tables (B)</p> Signup and view all the answers

What is the primary purpose of an Order Guide?

<p>To allow ordering of multiple, related items as one request (D)</p> Signup and view all the answers

Which tool is designed for real-time conversation with logged-in users?

<p>Connect Chat (B)</p> Signup and view all the answers

Which concepts are associated with the ServiceNow CMDB?

<p>The Dependency View (A), Service Processes (C)</p> Signup and view all the answers

What is a formatter in ServiceNow?

<p>A form element displaying non-field information (A)</p> Signup and view all the answers

When using the App Navigator search field, which types of items can be returned?

<p>Form Elements (A), Database Tables (B), Application Modules (D)</p> Signup and view all the answers

What technique enables retrieving information from a series of referenced fields across different tables?

<p>Dot-Walking (A)</p> Signup and view all the answers

Which description accurately defines a schema map?

<p>A schema map displays the details of tables and their relationships in a visual manner. (B)</p> Signup and view all the answers

What is the main purpose of an Update Set?

<p>An Update Set allows for grouping changes into a named set for transfer between systems. (A)</p> Signup and view all the answers

Which items can be customized through the Basic Configuration UI 16 module?

<p>Browser Tab Title (A), Banner Image (B), System Date Format (C)</p> Signup and view all the answers

What is the purpose of user impersonation?

<p>Testing and visibility of user experience (D)</p> Signup and view all the answers

What does the System Dictionary contain regarding database structure?

<p>Definitions for tables and their columns. (D)</p> Signup and view all the answers

Which of the following options is NOT typically included in an Update Set?

<p>Configuration Items associated with the application (A)</p> Signup and view all the answers

Which of the following accurately states the role of history records?

<p>To document changes and actions taken for specific records. (D)</p> Signup and view all the answers

Which component is NOT generated by a Service Catalog flow?

<p>Security groups (B)</p> Signup and view all the answers

What best describes a process that includes creation, work performed, and closure?

<p>Task (A)</p> Signup and view all the answers

Which of the following is NOT a valid User Authentication method in ServiceNow?

<p>FTP authentication (B)</p> Signup and view all the answers

Which permission requirements can be defined for Access Control rules? (Choose three)

<p>User Criteria (A), Roles (D), Conditional Expressions (E)</p> Signup and view all the answers

Which section of the ServiceNow UI is used for global searches?

<p>Banner frame (A)</p> Signup and view all the answers

What steps are necessary to make a list filter available to all users?

<p>Assign a name, set visibility, and save (A)</p> Signup and view all the answers

Which item would NOT appear in the Application Navigator when 'service' is typed?

<p>Incident &gt; Assigned to me (B)</p> Signup and view all the answers

Which tool is primarily used to pre-fill commonly used fields on a form?

<p>Template (C)</p> Signup and view all the answers

What action should you take after defining the first condition with the AND button?

<p>Click the run button after defining the second condition (A)</p> Signup and view all the answers

Which utility is utilized by the system when the import set field names match the target table fields?

<p>Automatic mapping (D)</p> Signup and view all the answers

Which section in the report designer allows you to adjust the appearance of a report, such as colors and titles?

<p>Format (D)</p> Signup and view all the answers

How does a client script differ from a business rule in execution timing?

<p>Client scripts run before a record is loaded, while business rules run after a record is loaded (A)</p> Signup and view all the answers

Which advantage is NOT typically associated with using flow designer?

<p>Enables complicated scripting (B)</p> Signup and view all the answers

What tool is specifically designed for importing data from various sources into service now tables?

<p>Import set (C)</p> Signup and view all the answers

Which statement best distinguishes a base class table from a parent class table?

<p>Base class tables are not extended from any table, but parent class tables can be (A)</p> Signup and view all the answers

Which option correctly describes one of the limitations when using scripting compared to flow designer?

<p>Scripting requires more technical expertise (D)</p> Signup and view all the answers

Which option is essential when creating a catalog item for a tablet?

<p>Add a variable set for accessory options (D)</p> Signup and view all the answers

What is required to properly move a homepage or dashboard between instances?

<p>Create a separate update set specifically for them (C)</p> Signup and view all the answers

In a many-to-many relationship scenario, which example best illustrates this concept?

<p>Vendors can sell multiple products, and products can be sold by multiple vendors (C)</p> Signup and view all the answers

To meet a customer's requirement for including an email banner in notifications, which approach is most effective?

<p>Establish a company email header and footer (D)</p> Signup and view all the answers

Which tool is appropriate for creating a catalog item or record producer?

<p>Catalog designer (C)</p> Signup and view all the answers

On a form header, what icon should be clicked to access template features?

<p>More options (…) (C)</p> Signup and view all the answers

Which tab on the knowledge base record helps identify users who can read the articles?

<p>Access list (D)</p> Signup and view all the answers

What is the next step after choosing a related list from the list collector?

<p>Select the related list to configure (A)</p> Signup and view all the answers

Flashcards

Catalog Item for Accessory Options

A catalog item used to create variable sets for accessory options. This allows customers to choose which accessories they want with a product. For example, a tablet catalog item can have variable sets for carrying case, screen protector, etc.

Many-to-Many Relationships

Relationships between tables where one record in a table can be linked to multiple records in another table, and vice versa. For example, one vendor can sell multiple products, and a product can be sold by multiple vendors.

Company Email Template

A template used to add a company's email banner to all customer-facing emails. This ensures brand consistency and professionalism across all communications.

Catalog Builder

The tool used to create catalog items or record producers in ServiceNow. It allows you to manage the catalog and its content effectively.

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Form Header Icon: Template Features

The '...' (more options) icon on a form header provides access to template features. These allow you to customize the appearance and behavior of the form.

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Knowledge Base: Can Read

The tab on a knowledge base record that lists users who have read access to articles within that knowledge base. This determines who can view the knowledge base content.

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Related List: List Collector

A list collector is used when adding a related list to a form. It allows you to select the related list from a dropdown menu, which then displays the relevant records.

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Import Utility for Matching Fields

The system uses "automatic mapping" when the field names on the import set match the names of the fields on the target table. This allows for a straightforward data import without manual mapping.

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Report Designer: Adjusting Report Look

The "Style" section in Report Designer is used to adjust the visual appearance of your reports, including colors, titles, and legend layout.

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Client Script vs. Business Rule: Execution Timing

A client script executes before a record is loaded, while a business rule executes after a record is updated.

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Flow Designer Advantages

Flow Designer reduces the need for manual scripting and technical debt. It also offers smooth integration with third-party systems.

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Data Import Tool

Import sets are used to import data from various sources and map that data into ServiceNow tables.

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Base Class Table vs. Parent Class Table

A base class table is not extended from another table. Parent class tables can be extended from another table.

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Condition Definition in Workflow

Conditions are set before actions are triggered in workflows, for example, 'click AND button' or 'click > icon on breadcrumb'.

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Workflow Action Execution

After defining a condition, you can trigger an action, such as clicking a button, pressing enter, or clicking 'Run'.

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Business Rule

A piece of code that runs before or after a database action, performing a task based on conditions you define.

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Client Scripts

JavaScript code that runs on the client-side (in the user's browser), allowing for interactive elements and custom behavior within ServiceNow forms.

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Base Tables

Fundamental tables in ServiceNow that cannot be extended by other tables, forming the basis for the platform's data model.

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Order Guide

A tool that lets users order multiple, related items as one request, simplifying purchasing and simplifying processes.

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Connect Chat

A real-time chat tool within ServiceNow, allowing users to communicate directly with logged-in users.

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CMDB (Configuration Management Database)

A comprehensive database that stores information about all IT assets and their relationships, essential for managing and understanding the IT infrastructure.

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Formatter

A visual element in ServiceNow forms used to display information that isn't a standard field, allowing for custom layouts and better presentation.

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App Navigator Search

The search bar in ServiceNow that finds records within an application or across the platform, returning results like tables, records, and users.

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Dot Walking

A technique used to access data from multiple tables by referencing fields using a dot (.) notation.

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Schema Map

A visual tool that shows the relationships between tables and columns within a database.

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Update Set

A collection of changes grouped together for movement between different systems.

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User Impersonation

A feature that allows an administrator to temporarily switch to another user's account for testing or visibility purposes.

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System Dictionary

The database's central repository of information about tables, columns, and their relationships.

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Basic Configuration UI 16

A module that provides a basic interface for customizing the user experience, such as the banner image and date format settings.

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What are the components of an Update Set?

By default, an Update Set contains customizations, Business Rules, and homepages.

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How can you customize the appearance of your instance?

Using Basic Configuration UI 16, you can modify features like the banner image, record number format, browser tab title, and date format.

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Service Catalog Flow Components

A Service Catalog flow generates three basic components: item variable types, tasks, and notifications.

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What is a Task?

A task is something that is created, worked on, and eventually closed.

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ServiceNow User Authentication Methods

ServiceNow allows users to authenticate using methods like LDAP, SSO, and Local Databases.

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Access Control Rules: Permissions

Access Control rules can be defined using Roles, Conditional Expressions, and Scripts to control user access.

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Global Search in ServiceNow

The banner frame of the ServiceNow UI allows you to perform global searches.

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Making List Filters Public

You can make a list filter available to everyone by assigning a name and setting visibility.

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Application Navigator: Filtering by 'service'

Filtering the Application Navigator by 'service' will show categories like Configuration > Business Services and Service Portal > Widgets.

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Categorizing Records: Tags

Tags are used to categorize, flag, and locate records in ServiceNow.

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Filter

A set of conditions applied to a table list to show a subset of the data. This allows you to view specific data based on criteria you set.

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Favorite Records

You can save specific records as favorites for quick access. This makes finding important records easier.

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Impersonation: Who Can't You Impersonate?

As an impersonator, you cannot impersonate users with certain roles like Extended Security Admin, Security Desk users, Special Agents, Government Customers, and Security Incident Response users.

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Table Columns: What Do They Represent?

Each column in a table view represents a specific attribute or field of the record.

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Free Text Field

This type of field allows you to enter any combination of letters, numbers, and special characters.

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Quick Access to Homepage

Clicking your instance logo or the user menu takes you back to your instance homepage.

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Admin Role: Access Limits

Even with the Admin role, you don't have access to everything. Some exceptions include high security settings and human resources data.

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Quick Authorization in My Approval Module

You can quickly authorize requests from the list view in 'My Approvals' by clicking the approve button.

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Study Notes

CSA Important DUMPS - 1

  • Learning Domains percentages:
    • User Interface & Navigation: 20%
    • Collaboration: 20%
    • Database Administration: 30%
    • Self-Service & Process Automation: 20%
    • Introduction to Development: 10%
  • Journal, timeline, update log, audit log, diary, activity: used to see the most recent update in a record
  • Examples of UI actions regarding lists:
    • List buttons
    • List context menu
    • List choices
    • List control
  • Feature that automates business logic for an application or process: Flows
  • Runtime value name for a flow action that stays the same for the duration: Data pill runtime value
  • On-boarding requirement: Create order guide, create requested item, create record producer or on-boarding bot
  • User criteria diagnostics, sn_kb_author role, user criteria job log, knowledge author group, KB author group: used to determine if a user can contribute to a particular knowledge base
  • Knowledge base with no access details specified: itil users, users with kb_user role, any user with an article for permalink, any active user can read articles

CSA Important DUMPS - 2

  • Access control definition setting to grant access to all offering table records: Offering. None
  • Reporting for manager's month end sales performance: Schedule reports, accustoms snapshot table and projection report
  • Components of a table containing a piece of data for one record: Field, data point, item, element
  • How to see report results without saving: Preview
  • Section used to specify grouping and calculations in a report: Configure
  • Module for defining destinations for imported data on any ServiceNow table: Transform map
  • General exceptions when an admin has a role: Human resources and security operations, employee personality identification information and security operations, security operations and vulnerability response; high security and human resources
  • Approvals for a request: Right-click on the requested state, select approve; right click on the approval number, select approve

CSA Important DUMPS - 3

  • Workflow control for knowledge articles: Workflow Designer, Workflows, State Life Cycle, Approval Policies
  • Defining relations between CI classes: improves data quality, prevents incorrect relationships or automatically relate CIs when CMDB is activated
  • Relationship visualization between CIs: Click on the plus to expand cluster; click down arrow, view relationship; Hover on connection line
  • CMDB hierarchy base table: CMDB_rel_CI, CMDB_CI
  • Staging table for imported data: Staging table, temp table, transform table, import set row table
  • Key field for import keys: sys_ids, match fields, coalesce fields
  • Module for Defining destinations for imported data on any ServiceNow table: Field transform, schema map, import map
  • Users able to access data in a knowledge base without access details: Any active user; users with kb_user role
  • Access for importing articles to a knowledge base: Sn_Knowledge_import, can contribute, sn_knowledge_write, can write

CSA Important DUMPS - 4

  • Application menu for capturing and moving changes between instances: Update Set
  • Interface for viewing multiple performance analytics, reporting: Dashboard
  • Requester view in a service catalog: Homepage, record
  • Elements in the banner frame: Logo, global navigation control

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Description

Test your knowledge of ServiceNow admin roles, conditions for table lists, and various features within the platform. This quiz covers key concepts such as business rules, client scripts, and the ServiceNow CMDB. Improve your understanding of how ServiceNow functions and its security settings.

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