ServiceNow System Administration Quiz

Service Catalog variables have a global scope by default, meaning they can be used in various parts of the Service Catalog, such as record producers and order guides.

Column Context Menus provide actions related to data management, such as quick reports, list configuration, and exporting data. These actions are relevant to working with lists in the ServiceNow platform.

The CMDB is the central repository of information about tangible and intangible assets within an organization. This includes IT assets like servers, databases, applications, and also non-IT assets like business processes and contracts.

The Mapping Assist feature assists in mapping fields during the Load Data and Transform Map process. It helps ensure data is correctly transferred between different data sources by visually linking fields.

Filter elements must be specified in the following order: Field, Operator, and then Value. This structure ensures the filtering logic is correctly applied and interpreted by the system.

Business rules in ServiceNow can be written using JavaScript code. These rules allow for dynamic behavior and logic to be applied to forms, data submissions, and other actions.

Client scripts in ServiceNow are snippets of JavaScript code that are triggered by specific events on forms, like when a user updates a field or submits a form. These scripts help customize the interaction with the form interface.

ServiceNow Discovery is a product that helps organizations automatically identify and populate the CMDB with information about their IT assets. It uses agents to scan the network and gather asset data. IntegrationHub ETL allows for data integration and transformation, making it helpful for loading data from external sources into the CMDB.

A unique 32-character identifier assigned to every record in the ServiceNow platform.

A catalog item is used to offer services or goods to users. You can restrict access using the 'Not Available' list, which means only users NOT in that group can access the item.

Update Sets allow moving customizations from one ServiceNow instance to another.

The pencil icon lets you change the label of a Favorite.

Business Rules run automatically when a record is created, updated, or deleted. Defining the Business Rule requires specifying the table it acts on, the script it executes, a condition to evaluate, and the application scope. Additionally, you can decide if the Business Rule should be initiated by a user action (using UI Action).

Service Level Agreements (SLAs) track the amount of time a task is open to ensure completion within an allotted time. It helps you track the service level performance and ensures timely completion of tasks.

You can easily create a report from a list view by using Funnel to define filter conditions and click 'Create Report.'

Automatic Mapping is used during import when the field names in the import set match the fields on the target table. This simplifies the data mapping process.

A web-based interface that provides access to internal IT documentation, including troubleshooting scripts and FAQs.

The time zone of the user's computer needs to be corrected to ensure that the incident dates and times are displayed accurately.

The Security modules allow administrators to manage various security aspects of the system, such as access control, user roles, and high security settings.

When testing a catalog item with approval flows, it's crucial to ensure the requester's user record has a manager specified for the approval process.

UI Policies offer a no-code solution to control form field behavior, making fields mandatory or read-only based on defined conditions.

Preview allows you to see the changes made in multiple update sets before applying them to the production environment.

Access Control rules define the permissions needed for users to access specific objects and perform operations within the system.

Double-clicking the Application icon allows you to expand or collapse the list of all Applications and Modules within the ServiceNow platform.

Reference fields allow you to link records from one table to another by providing a dropdown list of values from the linked table.

Flow Designer is the primary module for creating automated business logic, including approvals, tasks, and notifications.

To apply an update set to an instance, you need to follow these steps: Retrieve the update set, preview its contents, and then commit the changes to the instance.

The 'Execute Transform' step in the Load Data process writes data to the ServiceNow table, after the transform map defines how the data should be structured.

To group records on a list based on the 'Category' column, you can either use the list's Context Menu or the 'Group By' option on the column title's Context Menu.

The 'Cannot Contribute' tab on a knowledge base record defines which users are unable to create or edit articles in the knowledge base.

The 'Connect Chat' collaboration tool is accessible from the banner in ServiceNow, using the bubble icon.

Logging out and back in is the standard way to revert to regular admin security levels after working with high security settings.

A table relationship where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list.

Refers to the icon with three horizontal bars often found on form headers.

This feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations.

The tool used to define relationships between fields in an import set table and a target table.

A graphical tool that helps users obtain information, make decisions, and perform common work tasks via a messaging interface.

A unique 32-character identifier assigned to every record in the ServiceNow platform.

The table where group records are stored.

Provides a way to add buttons, links, and context menu items on forms and lists.

Viewing details of tables and Configuration Items (CIs) associated with a specific use case.

A capability that allows viewing a snapshot of data, trend analysis over time, and future projections based on historical data.

A property that enables logging of impersonation actions in ServiceNow.

A runtime value generated by each action in a Flow Designer workflow.

The communication cycle between a client and a server, involving requests and responses.

Imported data rows are treated as new records unless a 'coalesce' field is specified. Duplicates are rejected.