ServiceNow CMDB Discovery Quiz
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Questions and Answers

Which ServiceNow product can be used to discover and populate the CMDB?

  • Discovery (correct)
  • Finder
  • Integration Hub ETL
  • CMDB Plugin

    • When using the load data and transform map process, what is the mapping assist used for?

  • Mapping fields using the import log
  • Mapping fields using an SLA
  • Mapping fields using a field map (correct)
  • Mapping fields using transform history

    • Which statement describes the contents of the configuration management database (CMDB)?

  • The CMDB achieves all service management, pass, equipment metadata, and user statistics
  • The CMDB contains ITIL process data pertaining to configuration items
  • The CMDB contains the business rules that direct the intangible configurable assets used by a company
  • The CMDB contains data about tangible and intangible business assets (correct)

    • In what order should filter elements be specified?

    <p>Field then operator then value</p> Signup and view all the answers

    Which ServiceNow product is used for integrating data from various sources into the CMDB?

    <p>Integration Hub ETL</p> Signup and view all the answers

    What does CMDB stand for?

    <p>Configuration Management Database</p> Signup and view all the answers

    Which statement describes the purpose of an order guide?

    <p>Order guide provides the ability to order multiple related items as one request.</p> Signup and view all the answers

    What type of tables may be extended by other tables but do not extend another table?

    <p>Base Tables</p> Signup and view all the answers

    Which tool is used to have conversations with logged-in users in real time?

    <p>Connect Chat</p> Signup and view all the answers

    Which type of tables may be extended by other tables but do not extend another table?

    <p>Base Tables</p> Signup and view all the answers

    What type of tables may be extended by other tables but do not extend another table?

    <p>Base Tables</p> Signup and view all the answers

    Which two ServiceNow products can be used to discover and populate the CMDB?

    <p>Discovery and Integration Hub ETL</p> Signup and view all the answers

    When using the load data and transform map process, what is the mapping assist used for?

    <p>Mapping fields using a field map</p> Signup and view all the answers

    What does the CMDB contain data about?

    <p>Tangible and intangible business assets</p> Signup and view all the answers

    In what order should filter elements be specified?

    <p>Field, operator, then value</p> Signup and view all the answers

    What type of tables may be extended by other tables but do not extend another table?

    <p>Abstract tables</p> Signup and view all the answers

    Which tool is used to have conversations with logged-in users in real time?

    <p>Live Feed</p> Signup and view all the answers

    What is the correct order for a business rule?

    <p>field operator then value</p> Signup and view all the answers

    What can a business rule be?

    <p>a piece of JavaScript</p> Signup and view all the answers

    Name four types of client scripts supported in ServiceNow.

    <p>onSubmit, onCellEdit, onLoad, and onChange</p> Signup and view all the answers

    Which type of tables may be extended by other tables but do not extend another table?

    <p>Base Tables</p> Signup and view all the answers

    What is the purpose of an order guide?

    <p>order guides provide the ability to order multiple related items as one request</p> Signup and view all the answers

    Which tool is used to have conversations with logged in users in real time?

    <p>connect chat</p> Signup and view all the answers

    Name four concepts associated with the ServiceNow CMDB.

    <p>service processes, tables and fields, a database, and the dependency view</p> Signup and view all the answers

    What is the order for an order guide?

    <p>order guides provide the ability to order multiple related items as one request</p> Signup and view all the answers

    What is the purpose of an order guide?

    <p>order guides provide the ability to order multiple related items as one request</p> Signup and view all the answers

    What is the purpose of an order guide?

    <p>order guides provide the ability to order multiple related items as one request</p> Signup and view all the answers

    Study Notes

    CMDB and ServiceNow Products

    • Discovery and population of the CMDB can be done using ServiceNow products such as Discovery and Service Mapping.
    • Integration of data from various sources into the CMDB can be done using ServiceNow's IntegrationHub.

    CMDB and Data

    • CMDB stands for Configuration Management Database.
    • The CMDB contains data about configuration items (CI) such as hardware, software, and other IT assets.

    Filtering

    • Filter elements should be specified in the order of most specific to least specific.

    Tables

    • Base tables are a type of table that may be extended by other tables but do not extend another table.

    Conversations

    • The Virtual Agent is a tool used to have conversations with logged-in users in real time.

    Business Rules

    • The correct order for a business rule is: whenconditionallythenactions.
    • A business rule can be a scripted filter, a UI policy, or a data policy.

    Client Scripts

    • Four types of client scripts supported in ServiceNow are: OnChange, OnLoad, OnSubmit, and OnCellEdit.

    Order Guides

    • The purpose of an order guide is to guide users through a series of questions to determine what items should be ordered.
    • The order for an order guide is: categorization, questions, and items.

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    Description

    Test your knowledge of ServiceNow CMDB discovery and integration with this quiz. Answer questions about tools like Discovery and Integration Hub ETL, and understand the load data and transform map process.

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