ServiceNow Change Management Quiz
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Questions and Answers

True or false: Change requests should be managed through Change Management in ServiceNow?

True (A)

True or false: Updating the CMDB with changes should be communicated to stakeholders?

True (A)

Flashcards

Change Management in ServiceNow

A process in ServiceNow for managing change requests.

Change requests

Requests for modifications to systems or processes.

CMDB updates

Modifications to the Configuration Management Database (CMDB).

Stakeholders

Individuals or groups affected by changes.

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Communication of CMDB updates

Informing stakeholders about CMDB changes.

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Change Management

A structured process for implementing changes.

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ServiceNow

A platform for IT service management.

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Configuration Management Database (CMDB)

Database of IT assets and their configurations.

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Change Requests in ServiceNow

Requests tracked and managed using ServiceNow's Change Management.

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Managing Changes Effectively

Using ServiceNow to improve change management.

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