Service Management and Product Ownership
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Questions and Answers

What information can be verified using COPS?

  • Customer account details
  • Digital parts book updates
  • Internal sales contacts
  • Machine age and contract status (correct)
  • Service Connect provides manuals and parts lists for supported serial numbers (SNs).

    True

    What does C4C stand for?

    Cloud 4 Customer

    The _____ Extractor provides a kit breakdown lookup for sub-parts.

    <p>BOM</p> Signup and view all the answers

    Match the following tools with their primary functions:

    <p>ASC Order Case Tracking = PN validity and notes interpretation HUB = Availability levels and stock checking IQ2 = Quote generation and CPQ MyQuest = Internal procedures and ticket types</p> Signup and view all the answers

    What is a primary function of the Business Portal?

    <p>Finding apps and documentation</p> Signup and view all the answers

    Exploris is also known as E-ASL or ASL.

    <p>True</p> Signup and view all the answers

    What does 'CRM' stand for?

    <p>Customer Record/Relationship Management</p> Signup and view all the answers

    Service Connect includes _____ specifications for machines.

    <p>technical</p> Signup and view all the answers

    Match the database or portal with its description:

    <p>Sales Locator = Internal sales contacts COPS = Machine ownership and verification BOM Extractor = Kit breakdown lookup HUB = Interpreting supersession levels</p> Signup and view all the answers

    Study Notes

    COPS

    • Provides serial number (SN) verification and ownership data.
    • Offers insights on machine status, age, location, contract, and warranty status.
    • Serves as a comprehensive guide for ownership, business intelligence, and documentation integrity.

    Service Connect

    • Facilitates SN verification including supported SNs and production dates.
    • Contains specifications and details of core components along with manuals and parts books.
    • Acts as a primary resource for technical information.

    Exploris (E-ASL, ASL)

    • Digital parts book is regularly maintained.
    • Includes part number (PN) identification and allows keyword searches for requested parts books.
    • Function as a definitive guide for PN identification.

    ASC Order Case Tracking (Belgium Portal)

    • Focuses on part number validity and interpretation of PN notes.
    • Serves as a critical resource for understanding PN validity.

    HUB (NSC Portal)

    • Helps interpret product availability levels and supersessions (secondary option).
    • Provides a reliable source for stock checking.

    C4C (Cloud 4 Customer)

    • Customer relationship management (CRM) system managing customer accounts and contacts.
    • Tracks registered products, leads, and opportunities, specifically in the US market.
    • Functions as a quoting tool for Parts and Equipment Sales departments.

    MyQuest

    • Covers various ticket types along with internal procedures, guidelines, and policies.
    • Acts as an internal communications portal, replacing emails and phone calls with a queue system.

    Business Portal

    • A platform for discovering applications, products, ECBs (Engineering Change Bulletins), literature, and documentation.
    • Functions as a comprehensive documentation database.

    Sales Locator

    • Internal tool designed for locating sales, service, and parts contacts.
    • Aids in navigating internal resources effectively.

    BOM Extractor

    • Provides detailed kit breakdown lookup, offering a list of sub-parts in bundled kits.
    • Delivers more accurate results than the IQ2 tool.

    IQ2 (CPQ, Inteliquoter, IQ Squared)

    • Assists in kit breakdown lookup and functions as a quote generator.
    • Offers information on spare maintenance parts.
    • Serves as a quoting tool primarily for Inside and Outside Service Sales departments.

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    Quiz Team

    Description

    This quiz covers key concepts related to ownership verification, technical documentation, and service management processes. You'll explore various systems like COPS and Service Connect, including aspects of SN verification, warranty status, and contract details. Enhance your understanding of business intelligence and technical resources in this comprehensive quiz.

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