Questions and Answers
What information can be verified using COPS?
Service Connect provides manuals and parts lists for supported serial numbers (SNs).
True
What does C4C stand for?
Cloud 4 Customer
The _____ Extractor provides a kit breakdown lookup for sub-parts.
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Match the following tools with their primary functions:
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What is a primary function of the Business Portal?
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Exploris is also known as E-ASL or ASL.
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What does 'CRM' stand for?
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Service Connect includes _____ specifications for machines.
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Match the database or portal with its description:
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Study Notes
COPS
- Provides serial number (SN) verification and ownership data.
- Offers insights on machine status, age, location, contract, and warranty status.
- Serves as a comprehensive guide for ownership, business intelligence, and documentation integrity.
Service Connect
- Facilitates SN verification including supported SNs and production dates.
- Contains specifications and details of core components along with manuals and parts books.
- Acts as a primary resource for technical information.
Exploris (E-ASL, ASL)
- Digital parts book is regularly maintained.
- Includes part number (PN) identification and allows keyword searches for requested parts books.
- Function as a definitive guide for PN identification.
ASC Order Case Tracking (Belgium Portal)
- Focuses on part number validity and interpretation of PN notes.
- Serves as a critical resource for understanding PN validity.
HUB (NSC Portal)
- Helps interpret product availability levels and supersessions (secondary option).
- Provides a reliable source for stock checking.
C4C (Cloud 4 Customer)
- Customer relationship management (CRM) system managing customer accounts and contacts.
- Tracks registered products, leads, and opportunities, specifically in the US market.
- Functions as a quoting tool for Parts and Equipment Sales departments.
MyQuest
- Covers various ticket types along with internal procedures, guidelines, and policies.
- Acts as an internal communications portal, replacing emails and phone calls with a queue system.
Business Portal
- A platform for discovering applications, products, ECBs (Engineering Change Bulletins), literature, and documentation.
- Functions as a comprehensive documentation database.
Sales Locator
- Internal tool designed for locating sales, service, and parts contacts.
- Aids in navigating internal resources effectively.
BOM Extractor
- Provides detailed kit breakdown lookup, offering a list of sub-parts in bundled kits.
- Delivers more accurate results than the IQ2 tool.
IQ2 (CPQ, Inteliquoter, IQ Squared)
- Assists in kit breakdown lookup and functions as a quote generator.
- Offers information on spare maintenance parts.
- Serves as a quoting tool primarily for Inside and Outside Service Sales departments.
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Description
This quiz covers key concepts related to ownership verification, technical documentation, and service management processes. You'll explore various systems like COPS and Service Connect, including aspects of SN verification, warranty status, and contract details. Enhance your understanding of business intelligence and technical resources in this comprehensive quiz.
