Podcast
Questions and Answers
What is the primary vehicle used for hospital operations?
What is the primary vehicle used for hospital operations?
When are the U.S. and Texas flags required to be raised?
When are the U.S. and Texas flags required to be raised?
What must be done before assisting someone with their vehicle?
What must be done before assisting someone with their vehicle?
What should be done with lost property or patient valuables?
What should be done with lost property or patient valuables?
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What is the protocol for lowering the flags at the hospital?
What is the protocol for lowering the flags at the hospital?
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Which of the following actions is prohibited without authorization?
Which of the following actions is prohibited without authorization?
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How often should flags located in front of the hospital be replaced?
How often should flags located in front of the hospital be replaced?
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What additional task is specifically mentioned for providing service to hospital associates and visitors?
What additional task is specifically mentioned for providing service to hospital associates and visitors?
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What is included in the EDO packet for officers guarding a patient?
What is included in the EDO packet for officers guarding a patient?
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Which item should not be included in a search for contraband when securing a patient?
Which item should not be included in a search for contraband when securing a patient?
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Who should the level 1 Security Officer coordinate with to remove ligature risks?
Who should the level 1 Security Officer coordinate with to remove ligature risks?
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What action should be taken when a patient is placed on a Protective Custody Order?
What action should be taken when a patient is placed on a Protective Custody Order?
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Which tool is NOT used by the ERP officer to control access to prohibited items?
Which tool is NOT used by the ERP officer to control access to prohibited items?
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What should be done with patients' belongings and valuables?
What should be done with patients' belongings and valuables?
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What is a responsibility of the Emergency Room Post Officer (ERP)?
What is a responsibility of the Emergency Room Post Officer (ERP)?
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What is essential for the ERP officer to ensure regarding emergency equipment?
What is essential for the ERP officer to ensure regarding emergency equipment?
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Who has the discretion to send critical patients to the closest Emergency department?
Who has the discretion to send critical patients to the closest Emergency department?
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At what age can patients be seen at EPCHs hospital?
At what age can patients be seen at EPCHs hospital?
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Which post is required to be staffed 24/7 at the hospital?
Which post is required to be staffed 24/7 at the hospital?
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What is one of the primary responsibilities of the Security Supervisor on shift?
What is one of the primary responsibilities of the Security Supervisor on shift?
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What action should the Security Supervisor take in case of a criminal activity on EPCHD facilities?
What action should the Security Supervisor take in case of a criminal activity on EPCHD facilities?
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Which of the following policies should the Security Supervisor reference in case of a bomb threat?
Which of the following policies should the Security Supervisor reference in case of a bomb threat?
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What must the Security Shift Supervisor do upon direction of the Security Operations Manager/Director?
What must the Security Shift Supervisor do upon direction of the Security Operations Manager/Director?
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Which task is NOT included in the responsibilities of the Security Supervisor?
Which task is NOT included in the responsibilities of the Security Supervisor?
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What is the maximum number of rings allowed before a call should be answered by the Security Specialist?
What is the maximum number of rings allowed before a call should be answered by the Security Specialist?
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Which of the following tasks is NOT a responsibility of the Security Specialist when handling calls?
Which of the following tasks is NOT a responsibility of the Security Specialist when handling calls?
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What information must be documented by the Security Specialist regarding a request for service?
What information must be documented by the Security Specialist regarding a request for service?
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When responding to a call, how should the Security Specialist prioritize callers?
When responding to a call, how should the Security Specialist prioritize callers?
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Which of the following equipment must the Security Specialist ensure is functional?
Which of the following equipment must the Security Specialist ensure is functional?
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What must the Security Specialist do upon the arrival of contract security personnel?
What must the Security Specialist do upon the arrival of contract security personnel?
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Which document should the Security Specialist review to coordinate Pastoral Care services?
Which document should the Security Specialist review to coordinate Pastoral Care services?
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What must the Security Specialist confirm with the Hospital Patrol officer after contract security personnel arrive?
What must the Security Specialist confirm with the Hospital Patrol officer after contract security personnel arrive?
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What is the responsibility of Level 1 Security personnel regarding patients under an EDO or PCO?
What is the responsibility of Level 1 Security personnel regarding patients under an EDO or PCO?
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What should Level 1 Security personnel complete every 15 minutes for patients on an EDO/PCO?
What should Level 1 Security personnel complete every 15 minutes for patients on an EDO/PCO?
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Which of the following documents must be ensured in the patient packet by the ERP officer?
Which of the following documents must be ensured in the patient packet by the ERP officer?
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What should security personnel do if they encounter risks in a patient’s room under custody?
What should security personnel do if they encounter risks in a patient’s room under custody?
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What form must the patient under custody receive and have completed?
What form must the patient under custody receive and have completed?
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What must the security personnel do after a patient under EDO/PCO has been discharged or transferred?
What must the security personnel do after a patient under EDO/PCO has been discharged or transferred?
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Which policy must the ERP officer reference to maintain order in the Emergency department waiting area?
Which policy must the ERP officer reference to maintain order in the Emergency department waiting area?
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What must security personnel document regarding visitors, staff, and physicians entering a patient's room?
What must security personnel document regarding visitors, staff, and physicians entering a patient's room?
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Study Notes
Security Specialist Responsibilities
- Security Specialists handle all calls received in the monitor base
- They identify themselves and the department they’re calling from.
- They must answer the emergency line "5555" immediately.
- They take messages and dispatch officers as needed.
- They ensure all equipment in the CCTV system, including cameras, radios, monitors, access control systems, and phone systems, are functional.
Daily Activity Documentation
- The security specialist documents all daily activity.
- Documentation includes the time the request was received, the time security arrived, the time the request was completed, the name of the requester, the nature of the request, the location of the request, and the security officers assigned to complete the task.
Hospital Patrol
- Security specialists ensure contract security personnel sign in and out for their shift.
- They verify with the Hospital Patrol officer the post the contract officer will be assigned to.
Pastoral Care
- Security Specialists coordinate pastoral care services upon request.
- They ensure the nursing staff and social workers have completed the proper form.
- They call the on-call priest listed on the on-call roster.
Lost and Found
- Security Specialists receive, document, and store any lost property or patient valuables in the hospital safe.
Vehicle Assistance
- Security Specialists provide jump-starts or move vehicles for visitors, patients, or associates upon request.
- They validate identification and establish ownership.
- The requester must complete and sign a Release of Liability Form prior to being assisted.
Flag Raising and Lowering
- The front of the hospital flags fly 24 hours a day, 7 days a week.
- Flags are lowered in cases of windy or inclement weather.
- Flags are raised after sunrise before 7:00 am and lowered by 6:00 pm.
- Flags are folded in the traditional military manner and stored in the monitor base.
- Front hospital flags are replaced monthly, and all other flags are laundered monthly or as needed.
Level 1 Security Response
- Upon receiving notification of a Level 1 arrival or estimated time of arrival (ETA), the Security Specialist or designee provides traffic and crowd control to allow access to the Trauma bay.
- A Level 1 Security Officer and/or contract security officer is assigned to guard the patient.
- The assigned officer is provided with an EDO packet, which includes a 15-minute observation form, a copy of the EDO application, an information tracking form, a patients’ rights form, and an EDO Information form.
- Security personnel conduct a search for any contraband or property that may be a risk to staff and patient safety.
- They coordinate with the charge nurse to remove ligature risks.
- They secure the patient's belongings and valuables.
- Security personnel read the patient their rights and complete the Patients’ Rights form.
- They round on Level 1 Security officers and contract security personnel to ensure documentation is completed correctly.
- They contact the Mental Health Office to inform them of any patients who have been placed on a Protective Custody Order (PCO) and have been transferred, discharged, or signed off.
Emergency Room Post Officer
- The officer assigned to the Emergency Room Post (ERP) controls and prevents prohibited items from entering the Emergency Department.
- They utilize a metal detector or hand-held portable metal wand to perform this task.
- They ensure all equipment is accounted for, including the computer, printer, fax machine, radios, property safe, and Active Threat response kit.
- They maintain adequate inventory and copies of documentation for EDO/PCO packets, Forensic Orientation forms, valuable and sharps envelopes, and all other necessary documentation.
- The ERP officer ensures the emergency department waiting area is free of loiters and solicitors.
Level 1 Security Personnel
- Level 1 Security personnel are assigned to patients admitted on an Emergency Detention Order (EDO) or Protective Custody Order (PCO).
- They guard and transport behavioral health patients as needed.
- They complete a 15-minute observation form for each patient on an EDO/PCO.
- They ensure a copy of the EDO and/or PCO and/or Certified Medical Evaluation (CME) is in the packet.
- They complete an information tracking form for any visitor, staff member, and physician who enters the patient's room.
- They ensure the patient's room is free of ligature risks.
- They ensure the patient has been read their patient rights and that the form is completed.
- They complete the EDO/PCO Information Form and return it to the Security Operations Manager once the patient has been discharged or transferred.
- They place all documentation into the patient's chart after discharge or transfer, except for the EDO/PCO Information Form.
- They notify the monitor base when a patient on an EDO/PCO has been discharged, transferred, or signed off.
All Security Personnel
- Security personnel respond to a Level 1 ambulance arrival by providing traffic and crowd control.
- Security personnel complete a 15-minute observation form for each patient on an EDO/PCO.
Security Supervisors
- The Security Supervisor assigned to the shift ensures each shift is staffed accordingly and monitors overtime and contract labor services.
- The shift supervisor ensures the following posts are staffed:
- Monitor base – 24/7 post (Security Specialist/Supervisor only)
- Hospital Patrol – 24/7 post (Security Specialist/Supervisor only)
- Emergency Room post (ERP) – 24/7 post
- Information Desk – 8-hour пост (2200-0630)
- All patients on an EDO (one-to-one)
- The Security Operations Manager/Director or Administrative Director of Support Services must approve any additional assignments or posts.
- The shift supervisor contacts the appropriate Law Enforcement agency to report any criminal activity that takes place on EPCHD facilities, parking areas, and offsite locations.
- The shift supervisor reviews and investigates security-relate incidents via surveillance video.
- They immediately address any safety and security concerns reported by security and hospital staff and generate an incident report or work order.
- The shift supervisor reviews, enforces, and references the Bomb Threat Policy (S-EM-020).
- The shift supervisor assists in the coordination of special needs of VIPs visiting the hospital.
- The shift supervisor reviews, enforces, and references the Search Policy (GS-26).
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Description
Test your knowledge on the responsibilities and daily activities of a security specialist. This quiz covers essential tasks such as emergency response, documentation of daily activities, and hospital patrol procedures. Ensure you understand the critical roles in maintaining safety and security in a healthcare setting.
