Questions and Answers
What percentage of learning comes from practicing what you've learned?
20%
What is a role-play exercise?
A way to practice and get immediate feedback in a controlled environment
What is the goal of the "ring-ring" exercise?
To learn about the customer's problems
How often is it recommended to practice the "ring-ring" exercise?
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What is the most effective way to learn according to the text?
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How can role-playing help with learning?
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Study Notes
- Traditional school teaching is only 10% effective for learning.
- 20% of learning comes from practicing what you've learned.
- 70% of learning comes from actually doing it.
- Role-playing is a form of doing and can help with learning.
- The "ring-ring" exercise is a role-playing exercise for sales.
- The exercise involves asking close-ended followed by open-ended questions.
- The goal is to learn about the customer's problems to help them.
- Feedback is important for improving the process and types of questions asked.
- Practicing the exercise for 10-15 minutes a day, four days a week is recommended.
- Role-playing with a group of four can help with faster learning.
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