Questions and Answers
The tone in the role play was condescending which led to the SME becoming defensive
True
What is important when beginning a coaching conversation?
Letting the person know what the topic is being discussed and ensuring that the person has time at that moment to have the conversation
In the coaching conversation, who should do the majority of the talking?
In a coaching conversation, why is it important for the coach to ask open-ended questions?
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A Process Design Consultant has the unique role of working directly with SMEs that do not directly report to them but are critical in completing tasks. Therefore, partnership, mutual respect, and professionalism are all important in meeting deadlines and building productive working relationships.
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