TLU - Negotiations 2.0
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Questions and Answers

Which are the three phases of negotiation?

  • Claim, Evidence, and Reasoning
  • Thesis, Argument, and Conclusion
  • Logos, Pathos and, Ethos (correct)
  • Narrative, Analysis, and Synthesis
  • What does it mean to negotiate with emotional intelligence?

  • To be aware of and manage others emotions during discussions
  • To focus solely on the outcome and disregard feelings during discussions
  • To avoid discussing emotions altogether in negotiations
  • To be purposeful during discussions and have strategy, being proactive instead of reactive, and be in touch with our own emotions while analyzing the opposition's emotions (correct)
  • Which of the following is the core element while carrying out negotiations?

  • Ignoring the interests of the other party
  • Maintaining consistent credibility (correct)
  • Focusing solely on personal gains
  • Using aggressive tactics
  • The lack of a "no" answer from adjusters may point to the fact that they have no authority on the case.

    <p>True</p> Signup and view all the answers

    All of the following are negotiation strategies examples, EXCEPT:

    <p>Confrontational</p> Signup and view all the answers

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