Retail Store Appearance and Maintenance

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Questions and Answers

What is the primary purpose of greeting a customer within 20 seconds of entering the store?

  • To provide a warm and welcoming atmosphere (correct)
  • To inquire about the customer's shopping needs
  • To make a sale immediately
  • To introduce the staff member

What is the significance of the store layout being shared with the customer?

  • To explain the store's refund policy
  • To help the customer find the exit
  • To show the customer the location of the restrooms
  • To highlight special sections and products (correct)

Why is it important for staff to display good knowledge and enthusiasm during conversations?

  • To confine the conversation to a specific topic
  • To dominate the conversation
  • To create a sense of trust and confidence (correct)
  • To impress the customer with their knowledge

What is the purpose of a staff member establishing eye contact with a customer?

<p>To let the customer know they will be assisted soon (C)</p> Signup and view all the answers

Why is it important for the store to have a pleasant aroma?

<p>To create a welcoming atmosphere (C)</p> Signup and view all the answers

What was the primary focus of the staff when showing the customer options?

<p>To highlight the product's features that address the customer's needs (C)</p> Signup and view all the answers

What was the likely outcome when the customer raised objections during the interaction?

<p>The staff would provide a complimentary correction or suggestion (B)</p> Signup and view all the answers

What did the staff do to ensure the customer's return to the store?

<p>Introduced the Loyalty Program and shared reasons to visit again (B)</p> Signup and view all the answers

What was the staff's approach when handling the product?

<p>They handled the product with utmost care and respect (D)</p> Signup and view all the answers

What did the staff do during the farewell process?

<p>They walked the customer to the main door and invited them to return (B)</p> Signup and view all the answers

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