Questions and Answers
What is the primary purpose of greeting a customer within 20 seconds of entering the store?
To provide a warm and welcoming atmosphere
What is the significance of the store layout being shared with the customer?
To highlight special sections and products
Why is it important for staff to display good knowledge and enthusiasm during conversations?
To create a sense of trust and confidence
What is the purpose of a staff member establishing eye contact with a customer?
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Why is it important for the store to have a pleasant aroma?
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What was the primary focus of the staff when showing the customer options?
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What was the likely outcome when the customer raised objections during the interaction?
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What did the staff do to ensure the customer's return to the store?
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What was the staff's approach when handling the product?
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What did the staff do during the farewell process?
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