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Questions and Answers
What is the primary purpose of greeting a customer within 20 seconds of entering the store?
What is the primary purpose of greeting a customer within 20 seconds of entering the store?
- To provide a warm and welcoming atmosphere (correct)
- To inquire about the customer's shopping needs
- To make a sale immediately
- To introduce the staff member
What is the significance of the store layout being shared with the customer?
What is the significance of the store layout being shared with the customer?
- To explain the store's refund policy
- To help the customer find the exit
- To show the customer the location of the restrooms
- To highlight special sections and products (correct)
Why is it important for staff to display good knowledge and enthusiasm during conversations?
Why is it important for staff to display good knowledge and enthusiasm during conversations?
- To confine the conversation to a specific topic
- To dominate the conversation
- To create a sense of trust and confidence (correct)
- To impress the customer with their knowledge
What is the purpose of a staff member establishing eye contact with a customer?
What is the purpose of a staff member establishing eye contact with a customer?
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Why is it important for the store to have a pleasant aroma?
Why is it important for the store to have a pleasant aroma?
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What was the primary focus of the staff when showing the customer options?
What was the primary focus of the staff when showing the customer options?
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What was the likely outcome when the customer raised objections during the interaction?
What was the likely outcome when the customer raised objections during the interaction?
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What did the staff do to ensure the customer's return to the store?
What did the staff do to ensure the customer's return to the store?
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What was the staff's approach when handling the product?
What was the staff's approach when handling the product?
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What did the staff do during the farewell process?
What did the staff do during the farewell process?
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