Restaurant Service Standards Quiz

Questions and Answers

What specific action should you take when a guest is dining with us for the first time?

Special Request Type 'First Timer' on your ticket and inform FOH MOD.

What is the table marker indicating that you have greeted a table?

A water bottle on the table.

Why is it important to refill guests' water glasses instead of letting them do it themselves?

It shows your guest that you are anticipating their needs and adds a touch of service.

Can you list all margarita flavors on the menu?

Strawberry, White Peach, and Mango. Signup and view all the answers

What food pairing works well with a house margarita?

Think savory, citrusy, salty like the cochinita pibil. Signup and view all the answers

What should you do immediately after ringing in appetizers?

Drop share plates and sharing utensils if applicable. Signup and view all the answers

When is the appropriate time to check back with your table after they have received their food?

After they have taken two bites. Signup and view all the answers

What steps should you take if you notice a dirty plate or trash on the table?

Remove it immediately. Signup and view all the answers

When is the appropriate time to offer dessert to guests?

At the end of their entree course or right as the plates are being cleared. Signup and view all the answers

What should you do if there is a complaint regarding service?

Inform the FOH MOD immediately so they can approach the table. Signup and view all the answers

How long and at what temperature does the cochinita pibil cook?

It cooks for 12 hours at 180°F. Signup and view all the answers

What type of hogs are used for cochinita and where do they come from?

Duroc Hogs from Villari Brother’s Farms in North Carolina. Signup and view all the answers

What is included in the mole chicken taco?

Marinated Chicken, Chipotle Ranch, Pineapple, Onion, and Cilantro. Signup and view all the answers

How many tacos and limes are served on a taco plate?

2 tacos and one lime per taco. Signup and view all the answers

What kind of dressings are available for the salad?

Mango Chimichurri, Chipotle Ranch, or Achiote Vin (Vegan). Signup and view all the answers

What is the Day Boat (Rod & Reel) Program?

A program where chefs communicate with fishermen to select fresh caught products for delivery the next day. Signup and view all the answers

Study Notes

Guest Dining Experience

Tag first-time guests by marking the ticket as “First Timer” and inform the Front of House (FOH) Manager on Duty (MOD).
A water bottle on the table indicates that the table has been greeted.

Service Standards

Encourage guests to refill their own water, but proactively offering to do it enhances the service experience by anticipating needs.
Key margarita flavors include Strawberry, White Peach, and Mango.
Best pairing for a house margarita is savory, citrusy, and salty dishes like cochinita pibil.
The top-selling cocktail is Island Bonfire, recommended for its unique taste.

Appetizer Service

Drop share plates and utensils immediately after ringing in appetizers.
Use polite phrases like “pardon my reach” when delivering share plates to guests, avoiding dropping the stack on the table.
Clear dirty plates and refill drinks before entrees arrive; replace silverware if necessary.

Dessert and Beverage Service

Drop share plates and dessert spoons as soon as dessert is ordered.
Refill soft drinks when they’re half full.
Most dishes should be ready within 10-12 minutes, with a follow-up after guests take two bites of their food.

Cleanup and Timing

Remove any dirty plates or trash from the table promptly, but allow entree plates to remain until all guests have finished.
Offer dessert after the entree course, ideally while clearing plates.

Handling Complaints

Inform the FOH MOD immediately of any service complaints for proper resolution.
For food complaints, notify the FOH MOD to replace the dish and ensure the Chef MOD addresses the table.

Kitchen Operations

Cochinita pibil is cooked for 12 hours at 180°F; braised lamb takes 3 hours.
Cochinita pibil uses Duroc hogs sourced from Villari Brother’s Farms in North Carolina.
Sirloin cut is used for steaks, marinated in a Washyoursister, garlic, onion marinade.

Dietary Considerations

The steak marinade contains anchovies, indicating a seafood allergy risk.
Taco plates include 2 tacos with one lime per taco.
Salad dressings offered are Mango Chimichurri, Chipotle Ranch, or Achiote Vin (vegan).
Mole chicken taco consists of marinated chicken, chipotle ranch, pineapple, onion, and cilantro.

Special Programs and Products

The Day Boat (Rod & Reel) Program allows chefs to select fresh caught seafood directly from fishermen.
Rice may contain allergies like tomato, onion, and garlic.
Tortillas offered are yellow corn and flour.

Miscellaneous

Mango chimichurri is made with diced mango, herbs, onions, garlic, and house-made chili powder.
Offered NABEV options include fountain drinks and Mexican Coke.

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Description

Test your knowledge on service standards for first-time guests in a dining establishment. This quiz covers essential protocols to ensure a welcoming experience and proper table marking practices. Learn how to provide an excellent dining experience for newcomers.