Restaurant Service and Etiquette
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Questions and Answers

What dish does the customer express interest in ordering?

  • Vegetable Stir Fry
  • Baked Cod Fish (correct)
  • Grilled Salmon
  • Roasted Chicken

    • What is the customer's request regarding chickpeas?

  • To have chickpeas served separately
  • To remove chickpeas from the dish (correct)
  • To add more chickpeas
  • To replace chickpeas with cowpeas

    • What does the customer want instead of chickpeas?

  • Kidney beans
  • Black-eyed peas (correct)
  • Lentils
  • Green peas

    • What does the customer forget to request while dining?

    <p>The ATM machine</p> Signup and view all the answers

    How does the customer plan to pay for their meal?

    <p>By debit card</p> Signup and view all the answers

    What amount does the customer decide to leave as a tip?

    <p>One Euro</p> Signup and view all the answers

    What does the customer ask for before they leave?

    <p>The bill</p> Signup and view all the answers

    What does the dialog suggest about the Egg Pudding?

    <p>It's the restaurant's specialty.</p> Signup and view all the answers

    What does the server instruct the customer to do after entering their pin on the card machine?

    <p>Press the green button again</p> Signup and view all the answers

    Qual é a especialidade mencionada no diálogo?

    <p>Pudim de Ovos</p> Signup and view all the answers

    O que o empregado oferece ao cliente como alternativa aos grão-de-bico?

    <p>Favas</p> Signup and view all the answers

    Qual ação o cliente diz estar prestes a fazer com seu cartão?

    <p>Inserir o valor</p> Signup and view all the answers

    Qual foi a quantia que o cliente decidiu deixar como gorjeta?

    <p>Um Euro</p> Signup and view all the answers

    Que tipo de bebida o cliente pediu inicialmente?

    <p>Água fria</p> Signup and view all the answers

    Como o cliente se desculpa com o empregado?

    <p>Me desculpe, eu esqueci de pedir.</p> Signup and view all the answers

    Qual instrução o empregado dá ao cliente após aceitar o valor do pagamento?

    <p>Digite a senha.</p> Signup and view all the answers

    O que o cliente tenta verificar antes de deixar uma gorjeta?

    <p>As moedas que possui na carteira.</p> Signup and view all the answers

    Como o empregado descreve o Pudim de Ovos ao cliente?

    <p>Uma especialidade da casa.</p> Signup and view all the answers

    Qual é a primeira ação que o empregado se compromete em realizar?

    <p>Trazer água gelada imediatamente</p> Signup and view all the answers

    O cliente prefere grão-de-bico em vez de ervilhas-de-cowpeas.

    <p>False</p> Signup and view all the answers

    Qual sobremesa o empregado sugere ao cliente?

    <p>Pudim de Ovos</p> Signup and view all the answers

    O cliente decide deixar uma gorjeta de _____ Euro.

    <p>um</p> Signup and view all the answers

    Associe as seguintes ações com suas descrições:

    <p>Pedir água = Solicitar uma bebida ao garçom Pagar a conta = Registrar o valor da refeição Deixar gorjeta = Agradecer pelo serviço Experimentar uma sobremesa = Provar um doce após a refeição</p> Signup and view all the answers

    Qual destes procedimentos o cliente deverá seguir para usar o cartão de débito?

    <p>Pressionar o botão verde, inserir o pin, e pressionar o botão verde novamente</p> Signup and view all the answers

    What is the server's specialty mentioned in the dialogue?

    <p>Egg Pudding</p> Signup and view all the answers

    The customer prefers to keep the chickpeas in their meal.

    <p>False</p> Signup and view all the answers

    What does the customer request to pay with?

    <p>debit card</p> Signup and view all the answers

    The customer decides to leave a tip of ____ Euro.

    <p>one</p> Signup and view all the answers

    Match the following actions with their descriptions:

    <p>Ordering food = Asking for a specific dish Complaining = Expressing dissatisfaction with a service Paying = Settling the bill using cash or card Leaving a tip = Giving extra money for good service</p> Signup and view all the answers

    Which instruction does the server give for using the card machine?

    <p>Press the green button to accept the amount.</p> Signup and view all the answers

    Study Notes

    Ordering and Discussing Food

    • A customer requests half a portion of Baked Cod Fish without chickpeas, indicating dietary preferences.
    • Alternative options are presented, such as cowpeas or black-eyed peas, showcasing flexibility in menu items.

    Service and Complaints

    • The server promptly acknowledges the request for cold water, demonstrating attentive service.
    • The server recommends a specialty dish, Egg Pudding, encouraging customers to try popular items.

    Payment Process

    • The customer mentions needing the ATM for credit/debit card payments, highlighting modern payment options.
    • Instructions given for the payment process include pressing the green button, entering the PIN, and confirming the amount.

    Tipping Etiquette

    • The customer reviews available coins and decides to leave a one Euro tip, adhering to local tipping customs.
    • Closing statements express gratitude and invite the customer to return, reinforcing customer service friendliness.

    Ordering and Discussing Food

    • A customer requests half a portion of Baked Cod Fish without chickpeas, indicating dietary preferences.
    • Alternative options are presented, such as cowpeas or black-eyed peas, showcasing flexibility in menu items.

    Service and Complaints

    • The server promptly acknowledges the request for cold water, demonstrating attentive service.
    • The server recommends a specialty dish, Egg Pudding, encouraging customers to try popular items.

    Payment Process

    • The customer mentions needing the ATM for credit/debit card payments, highlighting modern payment options.
    • Instructions given for the payment process include pressing the green button, entering the PIN, and confirming the amount.

    Tipping Etiquette

    • The customer reviews available coins and decides to leave a one Euro tip, adhering to local tipping customs.
    • Closing statements express gratitude and invite the customer to return, reinforcing customer service friendliness.

    Ordering Food

    • Practice vocabulary related to restaurant dining, including ordering and food conversation.
    • The dialogue demonstrates how to order a specific dish (Baked Cod Fish) while customizing the order (no chickpeas).

    Alternative Ingredients

    • If a preferred ingredient is unavailable, an alternative can be suggested (cowpeas/black-eyed peas in place of chickpeas).

    Serving and Complaints

    • The staff acknowledges requests apologetically and is attentive to customer needs (e.g., serving cold water promptly).

    Recommendations

    • Staff may suggest house specialties, such as Egg Pudding, encouraging customers to try popular menu items.

    Payment Process

    • Clear instructions are provided for paying by debit card, emphasizing pressing the green button and entering the PIN in a specific sequence.

    Tipping Etiquette

    • Tips are part of the dining experience, with customers typically using coins to supplement service (e.g., leaving one Euro as a tip).

    Customer's Farewell

    • Positive interactions with staff, including expressing gratitude and encouraging return visits, enhance the overall dining experience.

    Ordering Food

    • Practice vocabulary related to restaurant dining, including ordering and food conversation.
    • The dialogue demonstrates how to order a specific dish (Baked Cod Fish) while customizing the order (no chickpeas).

    Alternative Ingredients

    • If a preferred ingredient is unavailable, an alternative can be suggested (cowpeas/black-eyed peas in place of chickpeas).

    Serving and Complaints

    • The staff acknowledges requests apologetically and is attentive to customer needs (e.g., serving cold water promptly).

    Recommendations

    • Staff may suggest house specialties, such as Egg Pudding, encouraging customers to try popular menu items.

    Payment Process

    • Clear instructions are provided for paying by debit card, emphasizing pressing the green button and entering the PIN in a specific sequence.

    Tipping Etiquette

    • Tips are part of the dining experience, with customers typically using coins to supplement service (e.g., leaving one Euro as a tip).

    Customer's Farewell

    • Positive interactions with staff, including expressing gratitude and encouraging return visits, enhance the overall dining experience.

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    Description

    This quiz explores key aspects of restaurant service, including ordering food based on dietary preferences, handling customer requests, and understanding tipping etiquette. It also covers modern payment processes in a dining context. Test your knowledge on these essential dining experiences!

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