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Questions and Answers
Which of the following should you know about the products and services offered in your restaurant before taking reservations?
Which of the following should you know about the products and services offered in your restaurant before taking reservations?
- The number of guests accommodated (correct)
- The latest fashion trends
- The color of the restaurant walls
- The weather forecast for the day
What should you prepare in order to take orders in your restaurant?
What should you prepare in order to take orders in your restaurant?
- Ballpen/pencil (correct)
- A musical instrument
- A magic wand
- A calculator
What type of information should be included in the menu of your restaurant?
What type of information should be included in the menu of your restaurant?
- Ingredients, cooking time, method of cooking, food allergens (correct)
- The latest celebrity gossip
- The history of the restaurant
- The restaurant owner's favorite color
Which of the following is NOT a tip for answering guest calls?
Which of the following is NOT a tip for answering guest calls?
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What should you avoid when answering guest calls?
What should you avoid when answering guest calls?
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What should your voice sound like when answering guest calls?
What should your voice sound like when answering guest calls?
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Study Notes
Product and Service Knowledge
- You should know about the products and services offered in your restaurant before taking reservations, including menu items, specials, and availability.
Preparing for Orders
- To take orders in your restaurant, you should prepare by familiarizing yourself with menu items, ingredients, and preparation methods.
Menu Information
- Your restaurant's menu should include information such as dish descriptions, prices, ingredients, and allergen warnings.
Answering Guest Calls
- Avoid using slang, jargon, or overly casual language when answering guest calls.
- Refrain from putting guests on hold or interrupting them while they are speaking.
Voice Quality
- When answering guest calls, your voice should sound friendly, clear, and attentive, with a professional tone.
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