18 Questions
What should the server do before taking the order?
Ask if anyone has any food allergies
When presenting the dishes, what should the server do?
Describe the dish by name in an engaging manner
What should the server do after taking the order?
Review the table's order with the guests
What should the server do when delivering the food and drinks?
Describe the dishes and beverages by name
What should the server do after the guests have finished their meal?
Offer the guests a second round of drinks
What is the primary purpose of the server's greeting before taking the order?
To ask if anyone has any food allergies
What is the recommended way to address guests waiting in line?
Thank them for waiting and engage in conversation
What should be done after the guests have finished their main course?
Clear the table and offer dessert and hot drink options
How should the pizza and other shared dishes be served?
The pizza on a stand, and shared dishes on shared plates
What should be done when guests are waiting to be seated?
Both B and C
When taking a customer's order, what method should be used?
Use the Toast ordering system
How should the server respond when asking if the guests enjoyed their visit?
All of the above
What should be done when delivering a bottle of wine?
Show the bottle and offer a taste to someone at the table before pouring
What is the recommended way to take a beverage order?
Offer a drink recommendation based on the food ordered
How many pieces of cutlery should be in the cutlery box?
4 forks, 4 knives, 2 spoons, 4 napkins
How should olives be served?
In a small pot with 13 pieces and 4 toothpicks
What should be done when checking back with a table?
Offer a second drink and clear any empty plates/glasses
When should the main course order be sent to the kitchen?
Depending on the guests, after the starters are served or shortly after
Study Notes
Server Greeting and Table Management
- Clear the table from sides plates, empty glasses, etc. before offering dessert
- Server returns to take dessert and hot drinks order
- Recommend the homemade tiramisu and suggest pairing it with an espresso
Payment and Final Impression
- Help guests through payment options and engage in conversation while taking payment
- Ask about their visit and thank them for dining, inviting them to return soon
- Ensure a warm smile and friendly farewell
Seating and Queue Management
- Everyone is responsible for seating and greeting guests
- Provide complimentary refreshments to those in the queue, if possible
- Inform guests of the estimated wait time for a table, without giving a precise time
- Engage in conversation with those in the queue to improve their experience
- Offer the option to purchase takeaway if the wait is too long
Service Standards
- Bring sharing plates and the pizza stand to the table straight away
- Always serve the starter in the middle of the table
- Use the phrase "Thank you for waiting" instead of "Sorry for your waiting"
Menu and Order Management
- Ask about food allergies before taking drinks and food orders
- Offer Sparkling or Still water, and other drinks, and suggest pairing with homemade dippers
- Introduce special dishes and recommend pairings during the order
- Review and repeat the order with the table
Food and Drink Delivery
- Deliver food and drinks, presenting the dish by name for a great experience
- Use a tray for running starters and drinks
- Serve olives in a small pot with 13 pieces and 4 toothpicks
Check-Back and Second Drink
- Conduct a personalized check-back with an open and engaging question
- Take dirty plates and cutlery, and bring new cutlery and napkins
- Ask before taking a plate and always use a tray
- Offer a second drink and take the opportunity to be yourself and provide a wonderful experience
Test your knowledge on restaurant service interactions with this quiz covering clearing tables, offering dessert recommendations, and assisting with payment options. Experience a simulated scenario and practice engaging with guests in a restaurant setting.
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