Podcast
Questions and Answers
What should the server do before taking the order?
What should the server do before taking the order?
- Recommend the special dishes on the menu
- Immediately take the drink order
- Provide the guests with the wine list
- Ask if anyone has any food allergies (correct)
When presenting the dishes, what should the server do?
When presenting the dishes, what should the server do?
- Inform the guests that the food is ready
- Describe the dish by name in an engaging manner (correct)
- Simply place the dish on the table
- Ask the guests if they are satisfied with the food
What should the server do after taking the order?
What should the server do after taking the order?
- Inform the kitchen to start preparing the food
- Immediately bring the drinks to the table
- Ask the guests if they would like to order any desserts
- Review the table's order with the guests (correct)
What should the server do when delivering the food and drinks?
What should the server do when delivering the food and drinks?
What should the server do after the guests have finished their meal?
What should the server do after the guests have finished their meal?
What is the primary purpose of the server's greeting before taking the order?
What is the primary purpose of the server's greeting before taking the order?
What is the recommended way to address guests waiting in line?
What is the recommended way to address guests waiting in line?
What should be done after the guests have finished their main course?
What should be done after the guests have finished their main course?
How should the pizza and other shared dishes be served?
How should the pizza and other shared dishes be served?
What should be done when guests are waiting to be seated?
What should be done when guests are waiting to be seated?
When taking a customer's order, what method should be used?
When taking a customer's order, what method should be used?
How should the server respond when asking if the guests enjoyed their visit?
How should the server respond when asking if the guests enjoyed their visit?
What should be done when delivering a bottle of wine?
What should be done when delivering a bottle of wine?
What is the recommended way to take a beverage order?
What is the recommended way to take a beverage order?
How many pieces of cutlery should be in the cutlery box?
How many pieces of cutlery should be in the cutlery box?
How should olives be served?
How should olives be served?
What should be done when checking back with a table?
What should be done when checking back with a table?
When should the main course order be sent to the kitchen?
When should the main course order be sent to the kitchen?
Study Notes
Server Greeting and Table Management
- Clear the table from sides plates, empty glasses, etc. before offering dessert
- Server returns to take dessert and hot drinks order
- Recommend the homemade tiramisu and suggest pairing it with an espresso
Payment and Final Impression
- Help guests through payment options and engage in conversation while taking payment
- Ask about their visit and thank them for dining, inviting them to return soon
- Ensure a warm smile and friendly farewell
Seating and Queue Management
- Everyone is responsible for seating and greeting guests
- Provide complimentary refreshments to those in the queue, if possible
- Inform guests of the estimated wait time for a table, without giving a precise time
- Engage in conversation with those in the queue to improve their experience
- Offer the option to purchase takeaway if the wait is too long
Service Standards
- Bring sharing plates and the pizza stand to the table straight away
- Always serve the starter in the middle of the table
- Use the phrase "Thank you for waiting" instead of "Sorry for your waiting"
Menu and Order Management
- Ask about food allergies before taking drinks and food orders
- Offer Sparkling or Still water, and other drinks, and suggest pairing with homemade dippers
- Introduce special dishes and recommend pairings during the order
- Review and repeat the order with the table
Food and Drink Delivery
- Deliver food and drinks, presenting the dish by name for a great experience
- Use a tray for running starters and drinks
- Serve olives in a small pot with 13 pieces and 4 toothpicks
Check-Back and Second Drink
- Conduct a personalized check-back with an open and engaging question
- Take dirty plates and cutlery, and bring new cutlery and napkins
- Ask before taking a plate and always use a tray
- Offer a second drink and take the opportunity to be yourself and provide a wonderful experience
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Description
Test your knowledge on restaurant service interactions with this quiz covering clearing tables, offering dessert recommendations, and assisting with payment options. Experience a simulated scenario and practice engaging with guests in a restaurant setting.
