10 Questions
What is the main reason for the error message in the HR application?
The Read operation from the HR scope to the Global scope is denied
What has been verified before troubleshooting further?
Each Script Include was written correctly
What is the impact of not resolving the issue?
Script Includes will not work in the HR application
What is the scope of the Read operation that is being denied?
From the HR scope to the Global scope
What is the next step to resolve the issue?
Check and adjust the scope permissions
What is the primary cause of the error message in the HR application?
Insufficient access to the Global scope
Why are the Script Includes not working in the HR application?
Insufficient access to the Global scope
What needs to be done to resolve the error message?
Set the associated record to Allowed on the Application Restricted Caller Access list
What is the necessary step to allow the Script Includes to work in the HR application?
Allow the associated record on the Application Restricted Caller Access list
Why is the Read operation from the HR scope to the Global scope being denied?
Insufficient access to the Global scope
Study Notes
ITSM and HR Enterprise Integration
- Existing ITSM customer is implementing HR Enterprise.
UAT Issue: Read Operation Error
- Error message: Read operation from HR scope to Global scope is denied.
- Script Includes were written correctly, but still encountering issue.
Solution: Additional Steps
- Verify that the necessary Access Control Lists (ACLs) are configured to allow the Script Includes to access the Global scope from the HR scope.
- Ensure that the HR application has the required permissions to read data from the Global scope.
- Check that the Script Includes are running with the correct user context and privileges to access the Global scope.
ITSM and HR Enterprise Implementation
- An existing ITSM customer implementing HR Enterprise encounters an error message during UAT.
- The error message is related to a Read operation from the HR scope to the Global scope being denied.
Script Includes Verification
- Each Script Include has been verified to be written correctly.
Resolving the Error
- To allow the Script Includes to work in the HR application, one of the following options must be chosen:
Application Restricted Caller Access List
- The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed to resolve the error.
Alternative Options
- Creating a custom ACL or changing the Scope for the script includes are not viable solutions to resolve the error.
Identify the necessary steps to allow Script Includes to work in the HR application, after encountering a Read operation error from HR scope to Global scope. Verify that each Script Include is written correctly, then what else must be done?
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