Podcast
Questions and Answers
What is the main reason for the error message in the HR application?
What is the main reason for the error message in the HR application?
- The Read operation from the HR scope to the Global scope is denied (correct)
- The customer's ITSM implementation is not compatible with HR Enterprise
- Script Includes were not written correctly
- The HR Enterprise implementation was not configured correctly
What has been verified before troubleshooting further?
What has been verified before troubleshooting further?
- The HR Enterprise implementation was configured correctly
- Each Script Include was written correctly (correct)
- The Read operation from the HR scope to the Global scope is allowed
- The customer's ITSM implementation is compatible with HR Enterprise
What is the impact of not resolving the issue?
What is the impact of not resolving the issue?
- Script Includes will not work in the HR application (correct)
- The ITSM implementation will be affected
- The HR Enterprise implementation will be delayed
- The Global scope will be inaccessible
What is the scope of the Read operation that is being denied?
What is the scope of the Read operation that is being denied?
What is the next step to resolve the issue?
What is the next step to resolve the issue?
What is the primary cause of the error message in the HR application?
What is the primary cause of the error message in the HR application?
Why are the Script Includes not working in the HR application?
Why are the Script Includes not working in the HR application?
What needs to be done to resolve the error message?
What needs to be done to resolve the error message?
What is the necessary step to allow the Script Includes to work in the HR application?
What is the necessary step to allow the Script Includes to work in the HR application?
Why is the Read operation from the HR scope to the Global scope being denied?
Why is the Read operation from the HR scope to the Global scope being denied?
Study Notes
ITSM and HR Enterprise Integration
- Existing ITSM customer is implementing HR Enterprise.
UAT Issue: Read Operation Error
- Error message: Read operation from HR scope to Global scope is denied.
- Script Includes were written correctly, but still encountering issue.
Solution: Additional Steps
- Verify that the necessary Access Control Lists (ACLs) are configured to allow the Script Includes to access the Global scope from the HR scope.
- Ensure that the HR application has the required permissions to read data from the Global scope.
- Check that the Script Includes are running with the correct user context and privileges to access the Global scope.
ITSM and HR Enterprise Implementation
- An existing ITSM customer implementing HR Enterprise encounters an error message during UAT.
- The error message is related to a Read operation from the HR scope to the Global scope being denied.
Script Includes Verification
- Each Script Include has been verified to be written correctly.
Resolving the Error
- To allow the Script Includes to work in the HR application, one of the following options must be chosen:
Application Restricted Caller Access List
- The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed to resolve the error.
Alternative Options
- Creating a custom ACL or changing the Scope for the script includes are not viable solutions to resolve the error.
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Description
Identify the necessary steps to allow Script Includes to work in the HR application, after encountering a Read operation error from HR scope to Global scope. Verify that each Script Include is written correctly, then what else must be done?
