Resolving HR Enterprise Scope Access Error
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Questions and Answers

What is the main reason for the error message in the HR application?

  • The Read operation from the HR scope to the Global scope is denied (correct)
  • The customer's ITSM implementation is not compatible with HR Enterprise
  • Script Includes were not written correctly
  • The HR Enterprise implementation was not configured correctly

    • What has been verified before troubleshooting further?

  • The HR Enterprise implementation was configured correctly
  • Each Script Include was written correctly (correct)
  • The Read operation from the HR scope to the Global scope is allowed
  • The customer's ITSM implementation is compatible with HR Enterprise

    • What is the impact of not resolving the issue?

  • Script Includes will not work in the HR application (correct)
  • The ITSM implementation will be affected
  • The HR Enterprise implementation will be delayed
  • The Global scope will be inaccessible

    • What is the scope of the Read operation that is being denied?

    <p>From the HR scope to the Global scope</p> Signup and view all the answers

    What is the next step to resolve the issue?

    <p>Check and adjust the scope permissions</p> Signup and view all the answers

    What is the primary cause of the error message in the HR application?

    <p>Insufficient access to the Global scope</p> Signup and view all the answers

    Why are the Script Includes not working in the HR application?

    <p>Insufficient access to the Global scope</p> Signup and view all the answers

    What needs to be done to resolve the error message?

    <p>Set the associated record to Allowed on the Application Restricted Caller Access list</p> Signup and view all the answers

    What is the necessary step to allow the Script Includes to work in the HR application?

    <p>Allow the associated record on the Application Restricted Caller Access list</p> Signup and view all the answers

    Why is the Read operation from the HR scope to the Global scope being denied?

    <p>Insufficient access to the Global scope</p> Signup and view all the answers

    Study Notes

    ITSM and HR Enterprise Integration

    • Existing ITSM customer is implementing HR Enterprise.

    UAT Issue: Read Operation Error

    • Error message: Read operation from HR scope to Global scope is denied.
    • Script Includes were written correctly, but still encountering issue.

    Solution: Additional Steps

    • Verify that the necessary Access Control Lists (ACLs) are configured to allow the Script Includes to access the Global scope from the HR scope.
    • Ensure that the HR application has the required permissions to read data from the Global scope.
    • Check that the Script Includes are running with the correct user context and privileges to access the Global scope.

    ITSM and HR Enterprise Implementation

    • An existing ITSM customer implementing HR Enterprise encounters an error message during UAT.
    • The error message is related to a Read operation from the HR scope to the Global scope being denied.

    Script Includes Verification

    • Each Script Include has been verified to be written correctly.

    Resolving the Error

    • To allow the Script Includes to work in the HR application, one of the following options must be chosen:

    Application Restricted Caller Access List

    • The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed to resolve the error.

    Alternative Options

    • Creating a custom ACL or changing the Scope for the script includes are not viable solutions to resolve the error.

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    Description

    Identify the necessary steps to allow Script Includes to work in the HR application, after encountering a Read operation error from HR scope to Global scope. Verify that each Script Include is written correctly, then what else must be done?

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