SPHRi Module 3: HR Service Delivery 2021 Second Edition

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10 Questions

What is the primary concern for an HR manager when hiring temporary employees?

Employee absences

In what way does employee referral for hiring impact a company?

Increase quality hiring

What is one of the advantages of using temporary help agencies for staffing needs?

Additional talent pool

Which of the following is NOT a technique connected with human resource planning?

Management of change

What is the process of estimating present and future personnel requirements for a company's operations known as?

Human resource planning

Which technique details how and when to acquire personnel for a company's operations?

Succession planning

What is the first step in building a successful employer branding strategy?

Defining your employee value proposition

Which of the following is considered the LEAST useful selection tool by most HR managers?

Reference letters

When considering layoffs, what should a company do FIRST?

Perform a statistical analysis of planned layoffs to demonstrate unbiased decision-making

What is a crucial factor in employer branding strategy that involves engaging with top management?

Engaging the C-suite

Prepare for the Senior Professional in Human Resources – International (SPHRi) certification exam with this quiz covering Module 3: HR Service Delivery from the 2021 Second Edition. Test your knowledge on topics such as HR service delivery, talent development, measurement, business analysis, and leadership.

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