SPHRi Module 3: HR Service Delivery 2021 Second Edition
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Questions and Answers

What is the primary concern for an HR manager when hiring temporary employees?

  • Employee absences (correct)
  • Training needs
  • Confidentiality
  • Cost savings
  • In what way does employee referral for hiring impact a company?

  • Decrease training cost
  • Increase applicant pool
  • Increase quality hiring (correct)
  • Decrease salary expense
  • What is one of the advantages of using temporary help agencies for staffing needs?

  • Fewer costs
  • Additional talent pool (correct)
  • Decreased security risk
  • Highly specialized training
  • Which of the following is NOT a technique connected with human resource planning?

    <p>Management of change</p> Signup and view all the answers

    What is the process of estimating present and future personnel requirements for a company's operations known as?

    <p>Human resource planning</p> Signup and view all the answers

    Which technique details how and when to acquire personnel for a company's operations?

    <p>Succession planning</p> Signup and view all the answers

    What is the first step in building a successful employer branding strategy?

    <p>Defining your employee value proposition</p> Signup and view all the answers

    Which of the following is considered the LEAST useful selection tool by most HR managers?

    <p>Reference letters</p> Signup and view all the answers

    When considering layoffs, what should a company do FIRST?

    <p>Perform a statistical analysis of planned layoffs to demonstrate unbiased decision-making</p> Signup and view all the answers

    What is a crucial factor in employer branding strategy that involves engaging with top management?

    <p>Engaging the C-suite</p> Signup and view all the answers

    Study Notes

    Hiring Temporary Employees

    • Primary Concern: Ensuring the temporary employee has the necessary skills and experience to effectively fill the role.

    Employee Referral Programs

    • Impact: Can enhance diversity, improve candidate quality, and reduce hiring costs by leveraging employee networks.

    Advantages of Temporary Help Agencies

    • Benefit: Offers flexibility in staffing by providing access to a pool of pre-screened candidates for short-term needs.

    Human Resource Planning Techniques

    • Exclusions: Techniques like job enrichment, job enlargement, and flextime are not directly related to human resource planning.

    Human Resource Planning Definition

    • Definition: The process of forecasting current and future workforce requirements to align with operational goals.

    Human Resource Planning Technique

    • Technique: The process of outlining the methods and timeline for acquiring personnel to meet organizational demands.

    Employer Branding Strategy: First Step

    • First Step: Establishing a clear and concise brand identity that accurately represents the company's culture, values, and employee experience.

    Least Useful Selection Tool

    • Least Useful: While all tools can be useful, most HR managers consider graphology (handwriting analysis) as the least reliable for assessing candidate suitability.

    Layoff Considerations

    • First Step: Before implementing layoffs, companies should explore all other cost-reduction strategies to minimize job losses.

    Employer Branding Strategy: Management Engagement

    • Factor: Active involvement and support from senior management is critical to successfully communicate the employer brand message and attract top talent.

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    Description

    Prepare for the Senior Professional in Human Resources – International (SPHRi) certification exam with this quiz covering Module 3: HR Service Delivery from the 2021 Second Edition. Test your knowledge on topics such as HR service delivery, talent development, measurement, business analysis, and leadership.

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